{"id":3050264,"url":"https://alion.io/job/idex-corporation-technical-support-specialist","title":"Technical Support Specialist","company":{"id":2379832,"name":"IDEX Corporation","domain":"idexcorp.com","url":"https://alion.io/company/idexcorp","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":42,"ghost_share":0,"stale_share":0.786,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Benton Harbor, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":89000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":552},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Oracle ERP","optional":false},{"name":"Outlook","optional":false},{"name":"SolidWorks","optional":false}],"status":"live","first_seen_at":"2026-10-21T00:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-25T12:46:17Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.\nWith interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.\nWho is GAST Manufacturing?\nAs a business unit of IDEX Corporation, GAST Manufacturing has a long history of being the leader in design and manufacturing of quality air-moving products. We specialize in offering cost effective solutions for a wide variety of industries including industrial manufacturing, healthcare, and environmental cleanup applications. We are looking to add more talent to our team.\nScope of Role:\nTroubleshooting and diagnostic evaluation of product and application functions. Provide product selection recommendation for Gast/JUN-AIR customers and channel partners. Communicate effectively with customers and channel partners to direct necessary resolution strategy.\nESSENTIAL DUTIES:\nProvides technical assistance and helps troubleshoot with customers and distributors in response to incoming phone calls, emails, and web inquiries. \nHandles technical or product related calls, information or cross-over requests and customer complaints. \nAssist customers who are prepared to buy parts, kits, and accessories. Upon product selection, entering orders through our ecommerce portal into JDE.\nWorks and communicates with sales, customer assistance, shipping, engineering, manufacturing and quality departments to satisfy customer inquiries.\nCollaborates cross functionally with rest of Customer Support team. \nAdditional duties as assigned by manager.\nMeasures of Performance\nTetraVX Call Center MetricsAverage on-hold time of < 5 minutes\n\nEmailtgistics (Outlook) MetricsMaintain customer service level agreement (SLA) of >94%\n\nCustomer satisfaction levels through surveys\nEDUCATION AND EXPERIENCE REQUIREMENTS OR EQUIVALENCIES:\nAt least one (1) year demonstrated experience in internal/external communications with customers - OR - At least two (2) years of experience in a manufacturing environment.\nPneumatic systems experience preferred - OR - Repair/service experience preferred and the ability to respond effectively to customers.\nPHYSICAL/MENTAL/ENVIRONMENTAL REQUIREMENTS :\nDemonstrated ability to handle a fast-paced environment while maintaining a high level of customer obsession, even under pressure in a team environment.\nAbility to read and interpret technical data to support customer inquiries effectively.\nThinks independently, shows initiative.\nAnticipates and prevents problems.\nAble to problem solve and think outside the box to find solutions for complex inquiries.\nStrong attention to detail, dependability, and follow through.\nExcellent analytical and interpersonal skills. \nDemonstrated commitment to continuous quality improvement.\nDemonstrated ability to work effectively with electronic tools (website, Microsoft tools, email, ERP, CRM, SolidWorks, etc.)\nExcellent written and communication skills.\nAble to manage priorities, follow instructions, respond to management direction, and meet deadlines in a rapidly changing environment.\nHigh level of confidence, enthusiasm and a positive attitude\nWorks effectively with internal and external customers to resolve, troubleshoot and communicate unfavorable answers in a constructive and professional manner.\n GAST Manufacturing, a Unit of IDEX Corporation is an Equal Opportunity Employer committed to workforce diversity.\nThe intent of this job description is to provide a representative summary of the essential duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented.\nAre you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?\nIDEX is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.\nAttention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at  for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.","description_format":"text","description_chars":5197,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery","Optics & Photonic Components","Safety & Protective Equipment"],"lifecycle":[{"event":"open","at":"2026-10-22T02:11:38Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 4","filings_12m":4,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":87500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":0.9,"p_active":0.632,"p_room":1,"age_days":4,"expected_fill_days":36,"reasons":["conf:71","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/idex-corporation-technical-support-specialist","json_url":"https://alion.io/job/idex-corporation-technical-support-specialist.json","meta":{"generated_at":"2026-10-25T15:18:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22082,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2379832},"rest":"https://alion.io/mcp/rest/get_company?id=2379832"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fidex-corporation-technical-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fidex-corporation-technical-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fidex-corporation-technical-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/idex-corporation-technical-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fidex-corporation-technical-support-specialist"}]}