{"id":325611,"url":"https://alion.io/job/idexx-laboratories-customer-relations-representative","title":"Customer Relations Representative","company":{"id":5908,"name":"IDEXX Laboratories","domain":"idexx.com","url":"https://alion.io/company/idexx-laboratories","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":28,"ghost_share":0,"stale_share":0.571,"repost_share":0.071,"time_to_fill_p50_days":24,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hamilton, New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":47000,"period":"year","method":"role_country_seniority_unknown","sample_n":44},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-05T00:00:00Z","employer_posted_date":"2026-08-05","last_verified_at":"2026-10-31T15:15:32Z","board_verified":true,"closed_at":null,"days_open":87,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":87},"description":"Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, purpose-driven environment? IDEXX is seeking Expressions of Interest from customer-focused professionals who are interested in joining our Customer Relations team in Hamilton, New Zealand.\nWhile we may not have an immediate vacancy available, we're keen to connect with talented individuals who would like to be considered for future opportunities. By submitting an Expression of Interest, you'll join our talent community and be among the first considered when Customer Relations Representative opportunities become available.\nIn this hybrid role, reporting to the Customer Service Supervisor, you'll be the friendly and knowledgeable first point of contact for our customers, supporting them with our market-leading diagnostic solutions. Your ability to build strong relationships and resolve enquiries with empathy, professionalism, and efficiency will help create positive experiences for our customers and support better outcomes.\nWhy this role matters:\nAs a Customer Relations Representative, you play a critical role in delivering the exceptional service experience our customers expect from IDEXX. By providing timely support, building trusted relationships, and helping customers navigate our products and services. Every interaction you have helps strengthen customer confidence, loyalty, and success, making a meaningful difference every day.\nIn this role:\nYou will be a key member of a collaborative team delivering premium support to our customers.\n\nYou will manage customer enquiries via phone and email, ensuring prompt and effective resolution.\n\nYou will maintain accurate customer records and track all interactions and requests within internal systems.\n\nYou will build customer loyalty through proactive, caring, and professional engagement.\n\nYou will identify opportunities to educate customers on IDEXX products, services, and solutions.\n\nYou will provide valuable customer feedback and insights to support continuous improvement initiatives.\n\nYou will work within a rotating roster, Monday to Friday between 7:30am and 7:30pm, with occasional Saturday morning shifts.\n\nYou will receive comprehensive training on IDEXX products, systems, and processes to support your success.\n\nWhat you need to succeed:\nYou are passionate about delivering an exceptional customer experience in a high-volume environment.\n\nYou have excellent verbal and written communication skills, with confidence engaging customers over the phone and via email.\n\nYou are an effective problem solver who can think critically and respond with empathy and professionalism.\n\nYou are self-motivated, adaptable, and able to use initiative while contributing positively within a team environment.\n\nYou possess a high level of computer literacy and can quickly learn new information, systems and technologies.\n\nYou have strong organisational skills and attention to detail.\n\nExperience within a customer service, contact centre, veterinary, healthcare, scientific, or diagnostic environment will be highly regarded.\n\nAn understanding of the veterinary industry or scientific diagnostic services would be advantageous, although full training will be provided.\n\nWhat you can expect from us:\nMeaningful work that supports veterinary professionals and the broader animal health industry.\n\nA flexible hybrid working environment that supports both productivity and wellbeing.\n\nThe opportunity to be part of a collaborative, inclusive, and high-performing team.\n\nCompetitive compensation package with an annual bonus\n\nCareer growth opportunities within a global organisation known for developing and promoting talent from within.\n\nReward and recognition programmes that celebrate your contributions and achievements.\n\nPaid parental leave to support you and your family through important life moments.\n\nPaid private health insurance, helping you prioritise your health with greater confidence and convenience.\n\nWellbeing benefits including wellness programmes, fitness reimbursements, and paid volunteer days.\n\nPet-friendly workplace and up to $500 per year towards diagnostic testing for your pets.\n\nTenure recognition programmes including additional leave and bonus payments at key career milestones.\n\nComprehensive onboarding and ongoing learning opportunities to help you succeed.\n\nWhy IDEXX\nWe’re proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a collaborative global workforce. Our culture embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. If meaningful work and a sense of purpose are at the top of your list, you’ll find it here. Let’s pursue what matters together.\nIf you are passionate about making a difference and being rewarded for your efforts, please APPLY or contact the ANZ Talent Acquisition Team via  or visit https://careers.idexx.com/us/en/anz or https://www.idexx.com.au/en-au to learn more about IDEXX.\nIDEXX values a diverse workforce and workplace and strongly encourages women, people of colour, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, colour, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.","description_format":"text","description_chars":5957,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Health insurance","Hybrid work","Parental leave"],"hiring_locations":[{"name":"New Zealand","iso":"NZ","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Veterinary Medicine","Environmental Science"],"lifecycle":[{"event":"open","at":"2026-09-05T16:52:13Z"},{"event":"open","at":"2026-10-14T02:00:51Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.194,"p_room":0.28,"age_days":87,"expected_fill_days":24,"reasons":["conf:4","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/idexx-laboratories-customer-relations-representative","json_url":"https://alion.io/job/idexx-laboratories-customer-relations-representative.json","meta":{"generated_at":"2026-10-31T23:00:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35881,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5908},"rest":"https://alion.io/mcp/rest/get_company?id=5908"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fidexx-laboratories-customer-relations-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fidexx-laboratories-customer-relations-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fidexx-laboratories-customer-relations-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/idexx-laboratories-customer-relations-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fidexx-laboratories-customer-relations-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":325611}},{"tool":"search_jobs","arguments":{"company":"idexx.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":325611},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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