Customer Support Consultant - Assay

As a Customer and Technical Support Consultant, you will be the direct line between IDEXX and our customers, helping veterinarians, veterinary technicians, and animal healthcare diagnostic professionals keep pets healthy.

The start date for this role will beOctober 12, 2026.

Why this role matters:

Our Customer Support Consultants are the direct line between IDEXX and our customers. They serve as the direct connection between veterinary professionals and vital diagnostic services, ensuringtimely,accuratecommunication that helps clinicians make informed decisions andultimately keepspets healthy.

Does that sound like you?

In the role of Customer and Technical Support Consultant-RapidAssayTeam

• You will answer customer questions, explain products and services and instruct onthe useof equipment.

• You will coordinate andassistwith equipment installations and troubleshoot hardware technical problems as well as software and integration issues.

What You Need to Succeed

• Youpossessa background in IT or Computer Science, education, or equivalent combination of education and experience. Networking and/or software support is a plus

• You have strong computer and technical skills, with the aptitude to learn applicable software and hardware.Youare able todiagnose and troubleshoot basic technical issue

• An ability to learn quickly and apply skills and abilities to a variety of customer interactions

• Experience in a technically related field, and/or contact center environment is helpful

• You will be a master problem solver withfineattention to detail. You have deductive reasoning and analytical skills to resolve issues, using your organizational skills in a multi-tasking environment

• A proventrack recordof providing extraordinary customer service. Strong interpersonal skills, especially on the phone, with the ability toestablishrapport quickly are equally important qualities to have

• Superb listening and communication (verbal and written) skills, including ability to communicate complex technical issues to technical and non-technical users in a professional, positive,friendlyand understandable manner, area mustin order tobe a successful customer support specialist

• You are able to meet the requirements of the call center schedule that has to meet the needs of the business and our customers, including but not limited to; being on the phone for 8 hours a day, weekend and evening hours required, ability to work a flexible work schedule, able to work overtime, and potential for travel

*When working from your virtual office, youare required tobe available by telephone, voicemail, email, and Teams Microsoft messaging during your scheduled business hours. A high-speed hardwired internet connection (minimum 15 Mbps download; 3 Mbps upload) must bemaintained. You will be supplied with a laptop, docking station, monitor(s), and headset, which will need to bemaintainedappropriately.

Schedule:

• We areopen from7:30 a.m. to 9 p.m. Monday to Friday.On Saturdaywe are open 8a.m. to 5 p.m. Pagerstartsimmediatelyafter these hours (will be on a rotating schedule, typically every 8-9 weeks). CTS provides support 24/7,365 daysa year, carrying a pager when not providing direct support previouslyindicated.

• You would work a rotating schedule-Saturday’s about twice a month. Your schedule will be based on seniority and the size of your work group.

• Start time will typically be between 10am-12pm (8.5 hour scheduled days with a30-minutelunch) and canmove into an earlier shift pattern basedoffseniority. Usually ina 2 ndshift scheduling for the first year to18 months.

• When you work on a weekend day you would get a day off during the week--it is still five shifts in a week.

What you can expect from us:

• Hourly rate of $22/ hour + based on experience

• Eligible for annual bonus

• Health / Dental / Vision benefits

• Remote work (meaning that you will receive onboarding, training, and support virtually as well)

• Candidates local toWestbrook, MEofficeare encouraged to apply and may be expected to attend on-site work periodically, based on business needs. This position is otherwise virtual and open to candidates regardless of location.

Why IDEXX

We’reproud of the work wedo, becauseour work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 11,000 talented people.

So, what does that meantoyou? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let’s pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, nationalorigin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.