{"id":1173114,"url":"https://alion.io/job/idexx-laboratories-customer-support-representative-2","title":"Customer Support Representative","company":{"id":5908,"name":"IDEXX Laboratories","domain":"idexx.com","url":"https://alion.io/company/idexx-laboratories","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":18,"ghost_share":0,"stale_share":0.722,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-09-26T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T09:13:32Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-25T03:33:43Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"At IDEXX, we create clarity for veterinary professionals through innovative diagnostics, technology, and services that help improve animal health. We're looking for a customer-focused professional who enjoys building relationships, solving problems, and helping customers succeed.\nIn this role, you'll partner closely with veterinary clinics and hospitals, providing support, guidance, and solutions that help customers maximize the value of IDEXX products and services. You'll play an important role in driving customer satisfaction, growing business relationships, and supporting the continued success of our diagnostic solutions.\nWhat You'll Do\nBuild strong partnerships with veterinary practices and become a trusted advisor to your customers.\nUnderstand customer needs and recommend diagnostic solutions that support their clinical and business goals.\nPromote and support IDEXX diagnostic instruments, tests, services, and reference laboratory offerings.\nDrive growth through new customer acquisition and development of existing accounts.\nEducate and train veterinary clinic teams on IDEXX products, services, and initiatives.\nCollaborate with internal specialists and cross-functional teams to deliver an exceptional customer experience.\nManage customer inquiries, resolve issues, and coordinate support when needed.\nMaintain a high level of technical and industry knowledge to effectively support customers.\nRepresent IDEXX's mission, values, and commitment to customer success in every interaction.\nSupport territory planning, account management, and sales administration activities.\nWhat You Bring\nBachelor's degree or an equivalent combination of education and experience.\nProficient in Cantonese language - as the role requires this incumbent to liaise directly with Hong Kong local clients that speak only Cantonese.\nProven ability to build, develop, and manage customer relationships.\nStrong communication, influencing, and negotiation skills.\nExperience achieving business, sales, or customer success objectives.\nA customer-first mindset with the ability to identify needs and develop tailored solutions.\nStrong collaboration and teamwork skills.\nExcellent organization, attention to detail, and ability to manage multiple priorities.\nAnalytical skills and the ability to interpret customer and business data.\nVeterinary industry or veterinary diagnostics experience is advantageous.\nValid driver's license and willingness to travel as required. \nWhy IDEXX?\nAt IDEXX, you'll be part of a global team dedicated to advancing animal health and delivering meaningful outcomes for customers. We foster a collaborative environment where diverse perspectives are valued, continuous learning is encouraged, and every team member has the opportunity to make an impact.\nIf you're passionate about building customer relationships, delivering value, and helping veterinary teams provide exceptional care, we'd love to hear from you.\nLet's create clarity together.","description_format":"text","description_chars":2965,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Veterinary Medicine","Environmental Science"],"lifecycle":[{"event":"open","at":"2026-09-24T09:13:32Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":22,"reasons":["conf:26","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-09-26T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/idexx-laboratories-customer-support-representative-2","json_url":"https://alion.io/job/idexx-laboratories-customer-support-representative-2.json","meta":{"generated_at":"2026-09-27T03:48:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3553,"day_limit":5000,"remaining_today":1447,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}