{"id":3853218,"url":"https://alion.io/job/idexx-laboratories-customer-support-specialist","title":"Customer Support Specialist","company":{"id":5908,"name":"IDEXX Laboratories","domain":"idexx.com","url":"https://alion.io/company/idexx-laboratories","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":33,"ghost_share":0,"stale_share":0.697,"repost_share":0.03,"time_to_fill_p50_days":24,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Auckland, New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T04:46:41Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-12T02:26:34Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"As a Customer Support Specialist you will help veterinary practices get the most from ezyVet, our cloud-based practice management software, based in our Auckland office.\nYou will support customers around the world by email and phone, solve complex workflow and technical issues, and help them keep improving how they use the software to grow their clinic.\nThis is a shift-based role on 6am-3pm or 10am-7pm, with weekend rostering every 4 to 5 weeks.\nThe ezyVet Support team is working on moving from reactive problem solving to proactive customer success, as part of the IDEXX Veterinary Software portfolio. ezyVet helps clinics save time, increase revenue, communicate better with clients, and reduce workload stress, and we are a premium product within IDEXX’s veterinary offerings.\nIn this role:\nYou’ll support veterinary customers across the globe with high quality email and phone service on our practice management software.\nYou’ll problem solve and manage tickets through to resolution.\nYou’ll help deliver training webinars on specific ezyVet features, upskilling yourself and our customers.\nYou’ll dig into how customers use the software so they can keep getting more from it.\nYou’ll work in a fast-moving team, as we ship new features rapidly, so you’ll keep learning and stay ahead of the game.\nWhy this role matters:\nVeterinary teams rely on software to run their practices and care for animals, and your support helps them spend less time on admin and more time with patients. We are shifting from reactive support into proactive success, and you’ll help shape that change.\nWhat you need to succeed:\nExcellent communication skills, with the confidence to handle a high volume of calls and support people around the world.\nA problem solving mindset, plus the passion, empathy, and resilience to see issues through.\nA can-do attitude and a willingness to take charge of your career.\nFlexibility with your shift pattern (6am-3pm or 10am-7pm) and with weekend rostering every 4 to 5 weeks.\nA thirst for helping businesses succeed. Backgrounds in business, economics, technology, vet nursing, or animal health are all a great fit.\nPreferred:\nExperience with ezyVet, or clinic experience in general.\nA passion for technology or the veterinary industry.\nWhat you can expect from us:\nStructured onboarding, induction, ongoing training, and transparent, performance-driven professional development.\nA team with a diverse range of skills who support each other to achieve outcomes and have fun along the way.\nGreat office space to collaborate, including a gym and rooftop terrace.\nFully subsidised Southern Cross Health insurance.\nCoffee, fruit, and Food Truck Friday.\nA dog-friendly office.\nCareer pathways that will take you places, if you are willing and able.\nWhy IDEXX:\nWe’re proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease.\nWe have customers in over 175 countries and a collaborative global workforce. Our culture embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.\nIf meaningful work and a sense of purpose are at the top of your list, you’ll find it here. Let’s pursue what matters together.\nIDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. 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