Technical Support Consultant - English speaking
Our Technical Support Consultants are the direct line between IDEXX and our customers. That is why they are so crucial to achieving our Purpose. This role is best suited to organized, passionate communicators who strive to help veterinarians, veterinary technicians, and animal healthcare diagnostic professionals keep our pets healthy.
As the first point of contact between IDEXX and our customers, our support professionals are vitally important.
In this Technical Support Consultant role, you will develop deep and meaningful relationships with our customers, offering solutions to meet their unique needs. Every interaction with a customer allows us to demonstrate the power of diagnostics that helps veterinary practices - and the pets under their care - thrive.
In this Role
Support consists of answering customer questions, explaining products and services, instructing in use of equipment, coordinating and assisting with equipment installations, configuring computer system hardware or software, troubleshooting and repairing system, database or data communication issues.
Determines customer needs, researches and provides solutions, coordinating with other team members as needed.
Ensures ongoing customer satisfaction and continuing strong customer relationships.
You get to contribute to the well-being of pets and the reassurance of their owners through thisdynamic role, with lots of troubleshooting and challenges.
Support of different teams with different markets (in English) also necessary.
What You Will Need to Succeed
You havea natural affinity for helping customers, you’re self-motivated, stress-resistant, and have an empathetic nature.
You possess C2-level (native-level) proficiency in written and spoken English. In parallel, fluency in Spanish, or Italian, or French would be a strong add.
If you have any additional language, you will support also the dedicated market for that language so flexibility and adaptability are highly required skills.
You have a willingness to learn and it helps if you are experienced in a technically related field, preferably within a veterinary practice, laboratory setting, and/or contact center environment. Networking and/or software support is a plus.
Strong written and verbal communication skills; strong interpersonal skills with the ability to establish rapport quickly
Strong organizational skills, especially in a multi-tasking environment
You are available full-time and can come to the Hoofddorp office location 8 times per month.
Why IDEXX
We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let’s pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBT individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.