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This role sits at the intersection of data, product, and customer experience, where you'll decode customer behaviour, identify friction points, and influence business outcomes through data. If you enjoy solving real-world problems using data and want to directly impact customer journeys at scale, this is for you.\n\nThe candidate will have responsibilities across the following functions: \n\nCustomer Journey Analytics: \nAnalyse end-to-end customer journeys across products and touchpoints.\nIdentify drop-offs, inefficiencies, and CX improvement opportunities.\n\nDeep Dive Analytics and Insights: \nPerform structured analysis to uncover trends, cohorts, and behavioural patterns.\nTranslate raw data into clear, actionable business insights.\n\nProblem Solving and Solutioning: \nDesign data-driven solutions to improve customer experience and business metrics.\nWork on experimentation, hypothesis testing, and impact measurement.\n\nData Quality and Governance: \nEnsure data accuracy, consistency, and reliability across reports and pipelines.\nBuild monitoring frameworks for ongoing performance tracking.\n\nStakeholder Management: \nPartner with Product, Business, and Operations teams.\nDrive alignment through data-backed storytelling and insights.\n\nProcess and CX Optimisation: \nContinuously challenge the status quo and suggest scalable improvements.\nFocus on efficiency, automation, and customer delight.\n\nRequirements: \nStrong proficiency in SQL (must-have).\nHands-on with Python / PySpark for data analysis.\nExperience with Excel + visualisation tools (Tableau / Power BI / similar).\nSolid understanding of customer behaviour analytics/funnel analysis.\nStrong problem-solving and structured thinking.\n\nGood to Have: \nYou think in terms of business impact, not just analysis.\nYou enjoy breaking down customer journeys and improving experiences.\nYou can independently own problems end-to-end.\nYou are comfortable working in a fast-paced, cross-functional setup.\nYou communicate insights clearly to non-technical stakeholders.\nSkills\nPower BI, PySpark, Python, SQL, Tableau","description_format":"text","description_chars":2186,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Cards & Card Issuing"],"lifecycle":[{"event":"open","at":"2026-10-25T16:35:00Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":42,"reasons":["seen:0","velocity","win:early"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/idfc-first-bank-data-analyst-2","json_url":"https://alion.io/job/idfc-first-bank-data-analyst-2.json","meta":{"generated_at":"2026-10-26T21:03:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28343,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":720227},"rest":"https://alion.io/mcp/rest/get_company?id=720227"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fidfc-first-bank-data-analyst-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fidfc-first-bank-data-analyst-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fidfc-first-bank-data-analyst-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/idfc-first-bank-data-analyst-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fidfc-first-bank-data-analyst-2"}]}