Contact center specialist / 00:00-09:00
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Location
In office (Yerevan)
Employment
Full-Time
Overview
Company
Impact
Profile match
Idram is an Armenian payment company founded in 2006 and headquartered in Yerevan. Its electronic wallet is the most widely used digital payment service in the country. The company also operates a digital bank with IDBank.
We are looking for an excellent communicator who will be able to assist our customers with technical problems when using our product, resolve customer queries, recommend solutions and guide product users through features and functionalities.
Job responsibilities
- Manage large amount of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Meet personal/team qualitative and quantitative targets
Required qualifications
- Higher education
- Computer knowledge - MS Office (Word, Excel)
- Customer orientation and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
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