{"id":121489,"url":"https://alion.io/job/idt-technical-support-boss-revolution","title":"TECHNICAL SUPPORT - BOSS REVOLUTION","company":{"id":4445,"name":"IDT Corporation","domain":"idt.net","url":"https://alion.io/company/idt","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"C","score":60,"open_postings":89,"ghost_share":0.663,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Guatemala City, Guatemala"],"countries":["GT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2024-03-18T22:19:41Z","employer_posted_date":"2024-03-18","last_verified_at":"2026-10-19T22:40:22Z","board_verified":true,"closed_at":null,"days_open":945,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":944},"description":"We are always looking for a bilingual or tri-lingual (Eng/Spn) / Eng/Spn/French) technical support representative with technical training, experience, and education to support our retailers, consumers, and employees.\nAs a Technical Support Representative, you will be responsible for providing technical assistance and support to retailers utilizing our range of products and services. You will play a critical role in ensuring the smooth operation of computer systems, scanners, printers, and our proprietary money transfer portal, resolving technical issues promptly and efficiently.\nResponsibilities and Duties\n Take calls from Retailers and Customers experiencing technical issues· \nTroubleshoot the issue over the phone· \nLog all calls and solutions· \nReport reoccurring issues to your supervisor· \nInstalls, modifies, and makes minor repairs to computer hardware and software systems.· \nResolves tickets· \nInstalls software and necessary applications for workflow.\nTrains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers. \nPrepares reference material for users by drafting operation instructions\nQualifications and Skills\nExcellent problem-solving and troubleshooting skills.\nExperience working with computers· \nStrong communication skills· \nThe ability to communicate technical information in an accessible manner to non-technical employees. \nA process improvement mindset. \nSoftware maintenance and testing capability. \nBasic knowledge of networking principles and operating systems. \nCustomer-service focus. \nCollaborative mindset. \nHands-on problem-solving ability.\nHigh School Diploma\nRequirements\n85% of English Proficiency \nSoftware and Hardware knowledge \nPrior experience in tech support, desktop support, or a similar role.\nCustomer Service and Tech Support Experience (Must)\nExcellent communication skills (written and spoken)\nPatient, helpful, empathetic, good listener & professional \nAttention to detail and good problem-solving skills.\nExperience with remote desktop applications and help desk software. (Desired)\nGoals and people oriented","description_format":"text","description_chars":2216,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false},{"language":"French","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Network Interconnect","Money Transfer & Remittances"],"lifecycle":[{"event":"open","at":"2024-03-18T22:19:41Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.064,"p_room":0.28,"age_days":944,"expected_fill_days":37,"reasons":["conf:2","stale_co","velocity","ghost","win:tail","crowd:"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/idt-technical-support-boss-revolution","json_url":"https://alion.io/job/idt-technical-support-boss-revolution.json","meta":{"generated_at":"2026-10-19T23:27:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2297,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4445},"rest":"https://alion.io/mcp/rest/get_company?id=4445"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fidt-technical-support-boss-revolution"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fidt-technical-support-boss-revolution"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fidt-technical-support-boss-revolution"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/idt-technical-support-boss-revolution\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fidt-technical-support-boss-revolution"}]}