Coordinator, Cross-Program Experience - Business School
Confirmed on the employer's own hiring board on Sep 27, 2026. First seen by Alion on Sep 27, 2026.
Overview
Are you interested in joining a dynamic and international team of professionals to transform education? IE University'sBusiness School is looking for an
Coordinator, Cross-Program Experience (CPX) to join its team!
SUMMARY: This role is transversal across the CPX projects in participating programs in IE Business School.
KEY AUDIENCES: IE Business School master students (occasional support for specific undergraduate events)
RESPONSIBILITIES: The Program Coordinator is responsible for the end-to-end delivery of selected CPX events and initiatives to multiple student audiences, translating the vision set by the team into structured, high-quality execution, all with the goal of elevating the student experience.
Why IE University?
Every story begins with a purpose, and ours has always been about people. Founded in 1973, IE University has continuously raised the bar to drive positive change through education. We believe education is more than a path to professional success; it is a catalyst for personal transformation and meaningful impact.
At IE University, we place people and their potential at the center of everything we do, empowering individuals to become extraordinary. We encourage bold thinking and foster a culture where innovation, curiosity, and courage lead to real-world impact. Together, we create an environment where talent thrives, and ideas shape the future.
Our mission
We support students in developing impact skills to live and lead with positive impact. This ignites a ripple effect: We transform people, who then transform others, systems, society, and, ultimately, our world.
Our Purpose
To foster positive change.
Values
Madrid - María de Molina, 31.
Responsibilities
Your role as Program Coordinator will involve:
The Program Coordinator is responsible for the end-to-end delivery of selected CPX events and initiatives to multiple student audiences, translating the vision set by the team into structured, high-quality execution, all with the goal of elevating the student experience. This role acts as the primary owner of event and selected short exchange program delivery, attending to student needs, coordinating stakeholders, managing timelines, and ensuring all components are aligned for successful implementation.
The Coordinator works most closely with the following teammates to align vision and objectives for each project:
The activities and projects on which the CPX Coordinator will work are as follows:
1. Event Delivery to Different Groups of Students (Front Office)
- Deliver to different student audiences key CPX events/initiatives that form part of the student journey
- Conduct post-event feedback and follow-up with students and propose improvements and innovation
2. Short Exchange Programs (Front Office)
- Coordinate and deliver 4 incoming academic short exchange (week-long) programs to a total of approximately 120-200 students
- Serve as coordination point with partner schools, faculty, and student participants
- Lead delivery and post-program evaluation
3. Additional Responsibilities (Front Office)
- First line of response to general student queries about Dual Degrees, international exchanges, and other CPX initiatives
- Guide students in specific Dual Degree processes, in conjunction with the Associate Director
- Maintain and update student guides and documentation
4. AI-First Process Innovation (Back Office benefitting Front Office)
- Propose practical, efficiency-driven improvements that will ultimately benefit the student experience
- Identify opportunities to streamline workflows using AI tools
- Use AI to support communications, documentation, and feedback analysis
Key Performance Indicators (KPIs)
- Event Delivery: On-time delivery (at least 95%), minimum student satisfaction score of 4,0/5,0
- Short Exchange Programs: 100% delivery success, minimum student satisfaction score of 4,0/5,0
- Coordination: Stakeholder alignment, low escalation rate, resulting positive qualitative student feedback
- AI Innovation: Measurable automation, time saved that can be dedicated to students, and adoption of innovation (estimated reallocation of time as a result of AI innovations: 10%+)
Qualifications
To thrive in this role, you should possess the following qualifications:
- Bachelor's Degree, Master's degree from a top university preferred.
- Fluency in English and Spanish required (frequent interactions with students, external providers, partner schools, and occasional presentations are required).
- Minimum 3-5 years of work experience preferred, involving project coordination and client-/student-facing tasks; project management qualifications and experience are a plus.
- High level of Office (especially Excel) proficiency required.
- Familiarity with different AI tools, including Copilot.
- Proficiency in project management, stakeholder management and previous experience with event planning & delivery.
- Candidates must possess a valid EU work permit.
IE University.
At IE University, we actively promote equal opportunities in recruitment processes and access to employment, always ensuring the absence of gender, sexual orientation, religion, age, ethnic origin, or disability bias throughout the entire selection process.