{"id":1974158,"url":"https://alion.io/job/iem-field-service-lead","title":"Lead Field Service Technician - PIT","company":{"id":2251639,"name":"IEM","domain":"iemfg.com","url":"https://alion.io/company/iemfg","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":44,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T19:38:22Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-22T08:49:09Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets.\nPURPOSE OF POSITION:\nThe purpose of the Field Service Lead role is to manage, supervise, and optimize the performance of a team of field service technicians and engineers as they perform startup/commissioning, troubleshooting, and maintenance of IEM products at customer sites. This is a working-lead role, combining hands-on field responsibilities with direct oversight of a team of approximately 8 technicians supporting 2-6 active customer sites.\nSUPERVISORY RESPONSIBILITIES:\nProvides daily guidance, work direction, coaching, mentorship, and technical support to field service technicians.\nESSENTIAL FUNCTIONS:\nLead and coordinate start-up and commissioning activities for electrical equipment across multiple customer sites, ensuring on time completion and minimizing open issues. \nProvide daily supervision, mentorship, and training to field service technicians. \nServe as the technical lead, offering product expertise and advanced troubleshooting guidance to technicians and engineers. \nTravel to IEM manufacturing or field service facilities as required to participate in or lead training activities, factory witness tests, and shop testing.\nIdentify project areas of risk that may adversely affect the success of subordinate technicians and report these risks to management for action. \nWorks on job sites to complete project start-up/commissioning, resolving punch list items found at the job site. Works with IEM Project Managers to update punch lists and ensure jobs are closed out and paperwork deliverables are met. \nCoordinate with commercial and administration teams for requests outside of the startup/commissioning scope. \nEnsure technicians have required tools, materials, and documentation to perform work effectively at each site. \nReport product or quality concerns to management and collaborate with production and engineering teams to address identified deficiencies. \nWork with the Division Manager, Field Service Manager, Field Service Support, and Site Operations Representative in scheduling additional field resources and/or teams to cover service needs. \nPerform other duties as assigned by management.\nCOMPETENCIES:\nTeam Leadership & Coaching: Provides day-to-day direction, mentorship, and support to field service technicians, reinforcing accountability, development, and high-quality execution. \nTechnical Expertise: Demonstrates strong working knowledge of electrical equipment startup, commissioning, troubleshooting, and maintenance, and serves as a technical resource to the team. \nPlanning & Coordination: Organizes field activities, manpower coverage, tools, materials, and documentation to support multiple active customer sites and meet service demands. \nCustomer Focus: Builds and maintains positive customer relationships through professionalism, responsiveness, and effective communication during field activities. \nProblem-Solving & Decision-Making: Identifies field issues, assesses risk, and takes timely, practical action to support project completion and minimize disruption. \nSafety & Compliance: Promotes and follows safe work practices, including LOTO and sitespecific safety requirements, and reinforces compliance across the team. \nCommunication & Collaboration: Communicates clearly with technicians, managers, project teams, and internal support functions to ensure alignment, issue resolution, and timely closeout of work. \nOrganization & Execution: Manages multiple priorities, maintains attention to detail, and ensures field documentation, punch list updates, and follow-up actions are completed accurately and on time.\nEDUCATION AND EXPERIENCE:\nAssociate degree, vocational training, military experience, or equivalent experience in power distribution systems, including switchgear, UPS, generators, PDUs, or related equipment commissioning activities. \nMinimum of 2 years of field service experience, with an emphasis on start-up and commissioning of electrical equipment. \nExperience with switchgear, electrical distribution systems, and electrical control systems preferred. \nFamiliarity with advanced communication protocols and networking concepts preferred. \nPrior supervisory or lead-level experience preferred. \nUnderstanding of lock-out/tag-out (LOTO) procedures involving multiple power sources required. \nStrong teamwork and communication skills required. \nAbility to work independently with minimal supervision required. \nEffective problem-solving skills required. \nStrong organizational skills and the ability to manage multiple priorities required.\nPHYSICAL/MENTAL/ENVIRONMENTAL:\nPhysical Demands:\nActivities: Sitting - 20% Walking/Standing - 80%\nLifting: Must be able to bend, lift, and carry equipment and materials up to 50lbs.\nVision: Long periods of close work on technical equipment, drawings, and computer screens.\nTravel: (up to 75%) required to IEM regional field offices and vendor sites.\nMental Demands: Ability to interpret technical information, analyze issues, prioritize multiple tasks, solve problems in the field, and make sound decisions in a fast-paced service environment.\nEnvironment: climate-controlled office and warehouse environments, with occasional exposure to customer job sites as needed\nWhy Join IEM\nAt IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things-come be part of the journey.\nLearn more about IEM at https://www.iemfg.com\nWe offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at https://www.iemfg.com/careers\nRecruiting Scams\nBeware of recruiting scams. IEM never charges candidates fees, and all recruiter emails come from an @iemfg.com address. If you suspect fraudulent activity, do not share personal information and report it to us at iemfg.com/contact\nNon-Discrimination Statement\nIEM does not discriminate against any applicant based on any characteristic protected by law.\nPrivacy\nInformation collected and processed as part of your IEM Careers profile, and any job applications you choose to submit is subject to IEM's Workforce Member Privacy Policy.\nUse of AI\nAt IEM, we are committed to a fair and transparent hiring process. Use the link below to view how we use artificial intelligence (AI) technology to assist in reviewing job applications and your rights as an applicant.\nAI Use in IEM's Hiring Process","description_format":"text","description_chars":7126,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Power Supplies & Power Electronics","Electrical Equipment & Cables"],"lifecycle":[{"event":"open","at":"2026-10-06T20:38:59Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.595,"p_room":0.9,"age_days":15,"expected_fill_days":33,"reasons":["conf:0","stale_co","win:mid","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/iem-field-service-lead","json_url":"https://alion.io/job/iem-field-service-lead.json","meta":{"generated_at":"2026-10-22T12:11:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10489,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2251639},"rest":"https://alion.io/mcp/rest/get_company?id=2251639"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fiem-field-service-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fiem-field-service-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fiem-field-service-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iem-field-service-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fiem-field-service-lead"}]}