{"id":2950121,"url":"https://alion.io/job/iem-field-service-representative-atl","title":"Field Service Representative - ATL","company":{"id":2251639,"name":"IEM","domain":"iemfg.com","url":"https://alion.io/company/iemfg","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":76,"open_postings":44,"ghost_share":0,"stale_share":0.955,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":101000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":303},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T19:23:56Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-24T12:02:05Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets.\nPURPOSE OF POSITION:\nThe purpose of the Field Service Representative role is to perform start-up, commissioning, installation, testing, troubleshooting, and service support for IEM equipment. This position requires strong diagnostic skills, sound judgment, and the ability to resolve moderately complex technical issues with minimal supervision. The Field Service Representative serves as a trusted customer contact in the field and may assist with providing guidance, support, and on-the-job training to entry-level technicians.\nSUPERVISORY RESPONSIBILITIES:\nThis position has no supervisory responsibilities.\n\nESSENTIAL FUNCTIONS:\nIndependently perform start-up, commissioning, testing, troubleshooting, service, and repair of IEM equipment, including switchboards, control panels, and power products.\nInstall and modify electrical or mechanical components and subassemblies, which may include panelboard interiors, circuit breakers, bus bar, subpanels, control components, power cabling, and control wiring.\nAttend project meetings and support coordination with contractors, clients, Project Managers, and internal IEM teams.\nAnalyze system failures, identify root causes, and determine appropriate corrective actions for moderately complex technical issues.\nTroubleshoot electrical circuits, control wiring, and networking equipment.\nCoordinate with Project Managers, manufacturing facilities, engineering, or other internal support teams to resolve product, commissioning, or customer-reported issues in the field.\nAccurately document service activities, root cause analysis, corrective actions, parts usage, open items, and follow-up requirements.\nAssist with training, mentoring, shadowing, or on-the-job support for Field Service Technicians, as needed.\nPerform other duties as assigned by management.\nCOMPETENCIES:\nTechnical Knowledge: Demonstrates working knowledge of electrical, mechanical, and field service concepts, including equipment start-up, commissioning, installation, testing, troubleshooting, and repair.Safety and Compliance: Follows company, customer site, and industry safety requirements, including proper use of PPE, tools, equipment, and applicable safe work practices.\nDiagnostic and Problem-Solving Skills: Uses sound judgment to identify technical issues, analyze system failures, determine root cause, and support appropriate corrective actions.\nAttention to Detail: Accurately follows wiring diagrams, drawings, schematics, work instructions, checklists, and documentation requirements to support safe, high-quality work.\nCommunication: Communicates clearly and professionally with customers, contractors, Field Service Leads, Project Managers, internal teams, and management regarding project status, technical issues, and follow-up needs.\nTeamwork and Collaboration: Works effectively with other technicians, Field Service Leads, project teams, manufacturing teams, and internal support groups to complete assigned work and resolve field issues.\nCustomer Focus: Maintains professionalism while working at customer sites and serves as a reliable field contact by being responsive, respectful, and solution-oriented.\nIndependence and Accountability: Performs assigned field service work with minimal supervision, manages responsibilities appropriately, and escalates issues when additional support or approval is needed.\nOrganization and Documentation: Manages assigned tasks, tools, parts, service documentation, corrective actions, and follow-up items accurately and timely.\nMentorship and Knowledge Sharing: Provides guidance, support, shadowing, or on-the-job training to Field Service Technicians as needed.\nQuality of Work: Completes work accurately, safely, and in accordance with IEM standards, customer requirements, and project expectations.\n\nEDUCATION AND EXPERIENCE:\nAssociate degree, vocational training, military experience, or equivalent experience in power distribution systems, including switchgear, UPS systems, generators, PDUs, or related equipment commissioning activities preferred.1+ years of experience supporting switchgear start-up and commissioning required.\nMinimum of 1-3 years of related electrical, mechanical, technical, manufacturing, construction, commissioning, or field service experience preferred.\nWorking knowledge of electrical, mechanical, and power distribution systems required.\nAbility to read and interpret electrical wiring diagrams, schematics, work instructions, and technical documentation.\nAbility to safely use hand tools, power tools, and electrical testing equipment.\nStrong diagnostic, problem-solving, and troubleshooting skills required.\nGood verbal and written communication skills, including the ability to provide clear updates to customers, contractors, Project Managers, and internal teams.\nAbility to work independently with minimal supervision and escalate issues appropriately when additional support is needed.\nStrong organizational skills with the ability to accurately document service activities, corrective actions, parts usage, and follow-up items.\nAbility to assist with training, mentoring, or shadowing Field Service Technicians as needed.\n\nPHYSICAL/MENTAL/ENVIRONMENTAL:\nPhysical Demands:\n\nActivities:\n\nFrequently stand and walk for extended periods of 8-12 hours, including walking up to one mile or more throughout large customer facilities while carrying tools and equipment. Frequently bend, kneel, squat, crawl, twist, reach overhead, and work in confined spaces to access electrical equipment. Must be able to climb ladders, stairs, and elevated platforms while maintaining balance. Requires repetitive use of hands and arms to operate hand tools, power tools, electrical testing equipment, and other job-related equipment.\nSitting - 20% Walking/Standing - 80%\n\nLifting:\n\nMust be able to frequently lift, carry, push, and pull equipment and materials weighing up to 50 lbs.\n\nVision:\n\nRequires extended periods of close visual work on technical equipment, electrical components, drawings, schematics, testing equipment, and computer screens. Must be able to visually inspect equipment, identify components, read labels and measurements, and observe testing results.\n\nTravel:\n\nOccasional travel, up to 75%, may be required to customer job sites, IEM regional field offices, vendor sites, and other business locations. Travel may include extended or overnight assignments, as required by business needs.\n\nMental Demands:\n\nAbility to interpret technical information, drawings, schematics, procedures, and testing requirements; analyze issues; troubleshoot equipment; prioritize multiple tasks; maintain attention to detail; work independently; and make sound decisions in a fast-paced field service environment. Must be able to maintain focus while performing safety-sensitive and technically detailed work.\n\nEnvironment:\n\nWork is performed in a combination of customer job sites, data centers, manufacturing facilities, electrical rooms, construction sites, warehouses, and climate-controlled office environments. The position may involve exposure to varying temperatures, elevated noise levels, dust, industrial conditions, active construction areas, electrical equipment, and other conditions commonly associated with field service work. Must be able to wear required personal protective equipment (PPE), including safety glasses, hard hats, gloves, hearing protection, steel-toe footwear, arc flash PPE, and fall protection, as required.\n\nWhy Join IEM\nAt IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things-come be part of the journey.\nLearn more about IEM at https://www.iemfg.com\nWe offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at https://www.iemfg.com/careers\nRecruiting Scams\nBeware of recruiting scams. IEM never charges candidates fees, and all recruiter emails come from an @iemfg.com address. If you suspect fraudulent activity, do not share personal information and report it to us at iemfg.com/contact\nNon-Discrimination Statement\nIEM does not discriminate against any applicant based on any characteristic protected by law.\nPrivacy\nInformation collected and processed as part of your IEM Careers profile, and any job applications you choose to submit is subject to IEM's Workforce Member Privacy Policy.\nUse of AI\nAt IEM, we are committed to a fair and transparent hiring process. Use the link below to view how we use artificial intelligence (AI) technology to assist in reviewing job applications and your rights as an applicant.\nAI Use in IEM's Hiring Process","description_format":"text","description_chars":9384,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Power Supplies & Power Electronics","Electrical Equipment & Cables"],"lifecycle":[{"event":"open","at":"2026-10-20T19:47:52Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":3,"expected_fill_days":35,"reasons":["conf:2","stale_co","win:early","comp:junior,brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/iem-field-service-representative-atl","json_url":"https://alion.io/job/iem-field-service-representative-atl.json","meta":{"generated_at":"2026-10-24T13:50:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19942,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2251639},"rest":"https://alion.io/mcp/rest/get_company?id=2251639"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fiem-field-service-representative-atl"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fiem-field-service-representative-atl"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fiem-field-service-representative-atl"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iem-field-service-representative-atl\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fiem-field-service-representative-atl"}]}