{"id":1408826,"url":"https://alion.io/job/if-service-delivery-manager","title":"Service Delivery Manager","company":{"id":1819970,"name":"If","domain":"if.se","url":"https://alion.io/company/if-se","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Copenhagen, Denmark"],"countries":["DK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":78000,"max_usd":189000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":541},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false}],"status":"live","first_seen_at":"2026-09-28T18:45:35Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-04T01:11:52Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"At If, we believe that excellence is not just a goal, but a way of life. As a Service Delivery Manager, you'll be at the heart of our mission to deliver seamless IT services and drive continuous improvement. You'll find yourself in an inspiring and challenging environment, where your passion for technology and innovation will flourish. Join us in creating a culture of excellence and making a real difference in the world of IT.\nAbout the role\nWe have an exciting career opportunity that I believe you will find both challenging and rewarding if you are the right person. We are currently on the lookout for a dynamic and passionate individual to join our team as a Service Delivery Manager within our Service Management team in our Operational Excellence unit at If Insurance.\nIn this pivotal role, you will be at the heart of our operations, ensuring the seamless delivery of IT services both internally and from our esteemed IT vendors. Your primary responsibility will be to establish and maintain clear channels for handling operations towards all applications and services. This role demands a strong governance structure, both externally and internally, within the If IT community, as well as the implementation of efficient IT Service Management processes.\nAs a Service Delivery Manager, you will have the opportunity to drive improvements in delivery processes, manage service stability, address problems, and monitor performance. You will be the focal point for communication between IT suppliers and if, leading problem-solving initiatives, managing task forces, and playing a crucial role in our change management processes and procedures development.\nWe offer\nIn the same way that we place high demands on you as an employee, we also expect you to place high demands on us as an employer. Here are some of the benefits of working at If:\nAn including work environment where everyone is welcome\nCareer and development opportunities in the biggest insurance company in the Nordics\nSocial activities, as well as highly skilled professional environment\nPossibility of hybrid workplace\nHealth promoting workplace with e.g., various sports activities\nGreat insurance benefits\nHigh pension savings\nAbout the team\nWe are a dynamic and interdisciplinary unit within IT operations, dedicated to ensuring operational stability and seamless deliveries both internally and from our IT vendors. Our team, Service Management, works closely together to drive continuous improvement and deliver high quality in everything we do.\nWe are 15 employees in total divided between Service Delivery management, Incident Management and Change Management.\nWe consist of passionate and experienced professionals, each bringing their unique skills to the table. Our common goal is to establish new standards for operational excellence, support DevOps practices, and promote the use of modern technologies and work methods.\nIn our team, we value innovation, collaboration, and a solution-oriented approach. We work in an informal and results-oriented environment, where each day brings new challenges and opportunities for learning and growth. Our workplace is characterized by flexibility and a strong team spirit, where we support each other and celebrate successes together.\nWho are you?\nYou have a background in a comparable IT role, where you have gained substantial experience in Service Management (ITSM) activities, particularly within Incident Management, Problem Management, and Change Management. Your expertise enables you to effectively oversee and coordinate IT operations, ensuring that any challenges arising in IT deliveries are promptly addressed and resolved.\nMoreover, you excel at building and maintaining strong relationships with IT units, the wider business, and external vendors. Your approach is proactive and solution-oriented, consistently following up on issues to ensure seamless collaboration and high-quality outcomes. You thrive in environments that require close cooperation across different teams and stakeholders, demonstrating both professionalism and reliability in every aspect of your work.\nYou also have:\nEducation: A relevant bachelor's degree in IT, Computer Science, or a related field.\nTIL 4 or ITIL5 certification\nPrevious Job Experience: Proven experience in IT service management, ideally in a senior role. Experience working with cross-functional teams and IT vendors is highly valued.\nStrong knowledge of IT services, operations, infrastructure, and application development.\nFamiliarity with DevOps practices and Agile development methods.\nExcellent communication and stakeholder management skills.\nAbility to work under pressure and handle escalations effectively.\nA proactive, innovative, and self-driven personality.\nAdditional facts and the recruitment process\nApplication deadline: Screening and interviewing will start immediately. However, application deadline is 12. October 2026.\nTo apply for the position: Please submit your CV via our website. You do not need to attach a cover letter, but feel free to include a few lines in your CV explaining why you are interested in the position\nWork location: Ballerup\nTravelling: 6 times a year\nStart: As soon as possible\nFor more information, please contact Per Honoré, Head of Service Management,  or +45 20648195.\nAt If, we aim to create a workplace with equal opportunities for all. We encourage everyone to apply regardless of gender, age, background, or any disability. We also recommend that you do not include a photo in your CV.\nApplicant information may, within the framework of the law, be reviewed using publicly available sources. Candidates progressing in the recruitment process will be asked to provide references and present a criminal record certificate. Depending on the scope of the role, a credit check may also be conducted for final candidates as part of the hiring process.\nWe look forward to your application","description_format":"text","description_chars":5934,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Sports activities"],"hiring_locations":[{"name":"Denmark","iso":"DK","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-28T18:45:35Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.855,"p_room":1,"age_days":4,"expected_fill_days":22,"reasons":["conf:26","velocity","win:early"],"computed_at":"2026-10-03T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/if-service-delivery-manager","json_url":"https://alion.io/job/if-service-delivery-manager.json","meta":{"generated_at":"2026-10-04T02:31:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3610,"day_limit":5000,"remaining_today":1390,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}