{"id":2234517,"url":"https://alion.io/job/iff-customer-service-representative-2","title":"Customer Service Representative","company":{"id":5542,"name":"International Flavors & Fragrances","domain":"iff.com","url":"https://alion.io/company/iff","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Leiden, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":85000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":934},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-05T00:00:00Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-12T13:24:35Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Job Summary\nAre you passionate about delivering outstanding customer experiences while managing complex international export operations in a global environment?IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.\nGlobal Operations: Ensuring excellence in execution, from procurement to supply chain and reliability, delivering quality, safety, efficiency and sustainability across the value chain.\nThe role is based in Leiden, Netherlands. This is a full-time temporary position for an initial period of 7 months, with the possibility of extension based on business needs.\nThe Customer Service Representative serves as the primary operational interface between IFF and its internal and external customers. In this role, you will receive and process customer orders, inquiries, and complaints while ensuring excellent service throughout the customer journey. You will build and maintain strong relationships with customers and commercial teams, acting as a key communication link between customers, Sales, Supply Chain, Logistics, and other internal stakeholders.\nSuccess in this role requires strong analytical skills, sound judgment, a customer-focused mindset, and a high level of product, process, and export expertise. Be part of an experienced, customer-focused, collaborative, and solution-oriented team where together we can achieve greatness and make a real impact. Your potential is our inspiration.\nWhere You'll Make a Difference\nReceive, process, and manage customer orders, inquiries, and complaints while ensuring a high level of customer satisfaction.\nServe as the primary operational contact for assigned customers, building strong relationships and providing exceptional service throughout the customer journey.\nAct as a key communication link between customers, Sales, Supply Chain, Logistics, and other internal stakeholders to ensure seamless order execution and issue resolution.\nManage customer onboarding activities, including new customer setup, introduction of new products, and implementation of new systems and ways of working.\nCoordinate export documentation and international shipments, ensuring compliance with customs regulations, trade requirements, and company procedures.\nUse your knowledge of products, product availability, customer requirements, and sales territories to provide accurate information and effective solutions.\nIdentify and resolve operational issues through root cause analysis, ensuring timely escalation and sustainable corrective actions when required.\nAct as a compliance gatekeeper by maintaining data integrity, ensuring adherence to business procedures, and retaining required documentation for audit purposes.\nSupport continuous improvement initiatives, KPI performance, and transformation projects to enhance operational efficiency and customer experience.\nWhat Makes You the Right Fit\nBachelor’s degree in Supply Chain, Logistics, Business Administration, or a related discipline.\nMinimum 3 years of experience in Customer Service, Export Operations, Supply Chain, or Logistics.\nStrong experience with Enterprise Resource Planning (ERP) systems, preferably SAP Order-to-Cash (OTC).\nDemonstrated expertise in international export processes, customs documentation, export compliance, and global shipping requirements.\nFluent in English with excellent verbal and written communication skills.\nStrong analytical, quantitative, and problem-solving skills with the ability to make sound operational decisions.\nAbility to communicate effectively and build strong relationships across all organizational levels and cultures.\nProven stakeholder management skills and a collaborative approach to working with customers, commercial teams, and operational partners.\nAbility to thrive in a fast-paced, dynamic environment while maintaining a high level of accuracy and service excellence.\nHow Would You Stand Out?\nExperience with continuous improvement methodologies such as Lean, Six Sigma, or Total Productive Maintenance (TPM).\nKnowledge of additional ERP systems such as Microsoft Dynamics, Navision, or similar platforms.\nExperience participating in customer service transformation, process improvement, or digitalization projects.\nWhy Choose Us?\nOpportunity to work for a global leader in taste, scent, and nutrition.\nExposure to international customers, export operations, and global supply chain processes.\nCollaborative and inclusive work environment with strong cross-functional partnerships.\nProfessional onboarding and training programs from day one.\nContinuous learning and development opportunities to support your career growth.\nPotential opportunity for contract extension based on business needs and performance.\nWe are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.\nVisit IFF.com/careers/workplace-diversity-and-inclusion to learn more","description_format":"text","description_chars":5372,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"Netherlands","iso":"NL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Chemical Manufacturing","Food Ingredients"],"lifecycle":[{"event":"open","at":"2026-10-10T23:25:25Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.855,"p_room":1,"age_days":7,"expected_fill_days":24,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/iff-customer-service-representative-2","json_url":"https://alion.io/job/iff-customer-service-representative-2.json","meta":{"generated_at":"2026-10-12T19:07:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30859,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5542},"rest":"https://alion.io/mcp/rest/get_company?id=5542"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fiff-customer-service-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fiff-customer-service-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fiff-customer-service-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iff-customer-service-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fiff-customer-service-representative-2"}]}