{"id":2234713,"url":"https://alion.io/job/iff-customer-service-representative-i","title":"Customer Service Representative I","company":{"id":5542,"name":"International Flavors & Fragrances","domain":"iff.com","url":"https://alion.io/company/iff","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-30T00:00:00Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-12T19:25:55Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Job Summary\nReceive and process customer orders, inquiries, and/or complaints covering items or products ordered. Maintain an ongoing relationship with select customers and sales staff. Use knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer. Typically requires analysis, judgment, and sensitivity to customer needs, as well as demonstration of high-level product and process knowledge.Customer Service Representative (English & French Fluent)\nLocation: Cairo, Egypt\nAre you passionate about delivering exceptional customer experiences while working in a fast-paced international environment?\nAt IFF, we bring science and creativity together to create innovative solutions in Taste, Food Ingredients, Health & Biosciences, and Scent. We are looking for a Customer Service Representative fluent in English and French to join our Cairo team and play a critical role in providing outstanding service to our customers across the region.\nYou will join a dynamic, passionate, supportive, and engaged team committed to operational excellence and customer satisfaction.\nWhere You'll Make a Difference?\nAs a Customer Service Representative, you will be responsible for managing customer orders and ensuring seamless coordination between customers and internal stakeholders to deliver an exceptional customer experience.\nYour key responsibilities will include:\nManage customer orders including domestic, export, and consignment orders in compliance with SOX requirements.\nPerform order entry, order confirmation, invoice issuance, and order follow-up through to successful delivery.\nEnsure On-Time Performance (OTP) targets are achieved within the assigned area.\nEnsure timely and accurate entry of reasons for order delays and maintain proper documentation.\nCoordinate customer complaints and escalations with relevant stakeholders, ensuring effective communication and timely resolution.\nRespond to customer inquiries accurately and within established service levels.\nBuild and maintain strong relationships with customers and internal business partners.\nCoordinate daily logistics activities and monitor deliveries with 3PL and 4PL providers.\nSupport the implementation of customer service processes, systems, and best practices.\nContribute to continuous improvement initiatives within order management and customer service operations.\nManage disputes including credit notes, debit notes, and returns, ensuring proper approvals and system updates.\nMaintain accurate records and documentation related to customer service activities.\nEnsure full compliance with all internal and external audit requirements, including FSSC 22000, SOX, and applicable regulatory requirements.\nWhat Makes You the Right Fit?\nBachelor's degree in Business Administration, Supply Chain, Logistics, Commerce, or a related field.\nPrevious experience in Customer Service, Order Management, Supply Chain, or Logistics.\nFluent in both French and English, with strong written and verbal communication skills.\nStrong customer orientation and problem-solving abilities.\nAbility to manage multiple priorities in a fast-paced environment.\nExcellent organizational and coordination skills.\nProficiency in Microsoft Office applications and ERP systems.\nAbility to work effectively with cross-functional and multicultural teams.\nHow Would You Stand Out?\nExperience within the food ingredients, flavors, fragrances, chemical, or manufacturing industry.\nKnowledge of export documentation and international logistics processes.\nExperience working with SAP or similar ERP platforms.\nUnderstanding of order-to-cash processes and compliance requirements.\nExperience supporting continuous improvement initiatives.\nWhy Choose U s?\nJoin a team that values collaboration, innovation, and customer excellence. At IFF, you'll have the opportunity to work with colleagues from diverse backgrounds, contribute to meaningful projects, and develop your career within a global organization recognized for shaping the future of food, health, and sensory experiences.\nWe are committed to creating an environment where our employees can grow, innovate, and make a real impact every day.\nWe are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.\nVisit IFF.com/careers/workplace-diversity-and-inclusion to learn more","description_format":"text","description_chars":4803,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Egypt","iso":"EG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Chemical Manufacturing","Food Ingredients"],"lifecycle":[{"event":"open","at":"2026-10-10T23:28:04Z"}],"visa":[],"liveness":{"score":68,"band":"ok","label":"Likely open","p_open":1,"p_active":0.754,"p_room":0.9,"age_days":13,"expected_fill_days":20,"reasons":["conf:10","win:mid","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/iff-customer-service-representative-i","json_url":"https://alion.io/job/iff-customer-service-representative-i.json","meta":{"generated_at":"2026-10-13T12:43:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19759,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5542},"rest":"https://alion.io/mcp/rest/get_company?id=5542"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fiff-customer-service-representative-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fiff-customer-service-representative-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fiff-customer-service-representative-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iff-customer-service-representative-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fiff-customer-service-representative-i"}]}