{"id":2234780,"url":"https://alion.io/job/iff-sales-support-specialist","title":"Sales Support Specialist","company":{"id":5542,"name":"International Flavors & Fragrances","domain":"iff.com","url":"https://alion.io/company/iff","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Tlalnepantla, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-14T00:00:00Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-15T23:41:08Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"Job Summary\nAre you passionate about delivering exceptional customer service while supporting one of IFF’s most strategic global customer partnerships and helping drive business success through outstanding commercial execution?IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.\nScent: Harnessing the full emotional power of scent, driven by pioneering creativity, science, consumer expertise, and a mindful approach to fragrance design.\nThe role is based in Tlalnepantla, Estado de México (on-site role with the possibility of one work-from-home day per week). Be part of a customer-focused, collaborative, and solutions-oriented team where together we can achieve greatness and make a real impact. Your potential is our inspiration.\nWhere You’ll Make a Difference\nManage customer and internal requests related to product samples, quotations, technical documentation, and commercial support activities\nCoordinate with Sales, Regulatory, Customer Service, Laboratory, Supply Chain, and other cross-functional teams to ensure timely request fulfillment\nSupport the sales team in maintaining customer portfolios, commercial information, and account-related records\nTrack and follow up on sample requests, quotations, and customer inquiries to ensure high levels of responsiveness and service\nMaintain accurate records, databases, and reporting tools to support commercial activities and business decisions\nAssist in preparing customer presentations, reports, and commercial documentation when required\nEnsure data accuracy and compliance with internal procedures and business processes\nAnalyze customer requests and prioritize activities based on business needs and commercial objectives\nContribute to continuous improvement initiatives focused on customer experience, process efficiency, and service excellence\nWhat Makes You the Right Fit\nBachelor’s degree in Business Administration, Marketing, International Business, Engineering, Supply Chain, or a related field\nExperience in sales support, customer service, commercial operations, order management, or business support functions\nStrong customer orientation with the ability to understand and respond to customer needs effectively\nExperience coordinating activities across multiple departments and stakeholders\nExcellent organizational skills and attention to detail\nStrong analytical and problem-solving skills with sound judgment and decision-making abilities\nProficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Outlook\nIntermediate to advanced English communication skills, both written and verbal\nAbility to manage multiple priorities while maintaining a high level of service and accuracy\nHow Would You Stand Out?\nExperience supporting commercial teams within fragrances, flavors, consumer goods, chemical, or manufacturing industries\nKnowledge of customer portfolio management, quotations, sample coordination, and commercial documentation processes\nStrong interpersonal skills with the ability to build relationships across customers and cross-functional teams\nWhy Choose Us?\nOpportunity to support one of IFF’s most important global customers and brands\nExposure to commercial, technical, and customer-facing processes within the fragrance industry\nCollaborative work environment with interaction across multiple business functions\nProfessional development opportunities within a global organization\nParticipation in initiatives focused on improving customer experience and operational excellence\nOpportunity to contribute to products enjoyed by consumers around the world\nWe are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.\nVisit IFF.com/careers/workplace-diversity-and-inclusion to learn more","description_format":"text","description_chars":4260,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Professional development"],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Chemical Manufacturing","Food Ingredients"],"lifecycle":[{"event":"open","at":"2026-10-10T23:28:04Z"}],"visa":[],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":1,"p_active":0.484,"p_room":0.45,"age_days":31,"expected_fill_days":20,"reasons":["conf:15","velocity","win:tail","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/iff-sales-support-specialist","json_url":"https://alion.io/job/iff-sales-support-specialist.json","meta":{"generated_at":"2026-10-16T02:50:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4321,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5542},"rest":"https://alion.io/mcp/rest/get_company?id=5542"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fiff-sales-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fiff-sales-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fiff-sales-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iff-sales-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fiff-sales-support-specialist"}]}