{"id":3519296,"url":"https://alion.io/job/ifive-global-operations-team-lead","title":"Operations Team Lead","company":{"id":2582919,"name":"iFIVE Global","domain":"ifiveglobal.com","url":"https://alion.io/company/ifiveglobal","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quezon City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":27000,"period":"year","method":"role_seniority_country_cell","sample_n":14},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-30T11:39:01Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-08T19:24:57Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Highlights\nCompetitive compensation and benefits packages\nContinuous professional development and learning opportunities\nRegular engagement activities and events\n______________________________________________________________________________\nOPERATIONS TEAM LEAD\nWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent!\nROLE OVERVIEW\nWe are looking for an Operations Team Lead - US Healthcare to be part of our team.\nHe/She is responsible for managing the day-to-day operations of the assigned team and ensuring team performance, capability, service levels, and adherence to company policies and culture.\nMAIN RESPONSIBILITIES\nManage a team of representatives and provide coaching and development in accordance with their KPIs.\nDevelop team capability by coordinating and/or conducting training and other development activities.\nManage work queues and ensure adequate coverage to meet required service levels.\nAssist with the development and improvement of policies, processes, and reports related to team performance.\nMonitor team performance and identify opportunities for improvement to ensure operational targets and KPIs are achieved.\nEnsure team members adhere to company policies, procedures, and standards while upholding the company's culture.\nAddress performance and behavioral concerns and carry out disciplinary actions in accordance with company policies and procedures.\nCollaborate with the Client Success Manager and/or Operations Manager on operational concerns, team performance, and business requirements.\nPerform other duties and responsibilities as may be assigned.\nREQUIREMENTS\nAt least three (3) years of work experience in the BPO Industry, with at least one (1) year in a supervisory or team leadership capacity.\nDisplays excellent verbal and written English language skills, with strong business writing skills.\nDisplays strong coaching, leadership, and people management skills.\nDisplays ability to collaborate effectively with employees across all levels and use different communication styles.\nDisplays strong organizational, problem-solving, and decision-making skills.\nDisplays ability to manage work queues, monitor team performance, and ensure service level requirements are met.\nDisplays ability to use the computer using the Windows environment, including MS Office applications, electronic mail, internet, and other relevant systems.\nWilling to work on a night shift schedule.\nMust be willing to work at 8th Floor Zeta Tower Bridgetowne, C-5 Quezon City.","description_format":"text","description_chars":2566,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-30T11:39:01Z"}],"visa":[],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.51,"p_room":1,"age_days":8,"expected_fill_days":28,"reasons":["conf:2","agency","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/ifive-global-operations-team-lead","json_url":"https://alion.io/job/ifive-global-operations-team-lead.json","meta":{"generated_at":"2026-11-08T19:34:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":40921,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2582919},"rest":"https://alion.io/mcp/rest/get_company?id=2582919"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fifive-global-operations-team-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fifive-global-operations-team-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fifive-global-operations-team-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ifive-global-operations-team-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fifive-global-operations-team-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3519296}},{"tool":"search_jobs","arguments":{"company":"ifiveglobal.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3519296},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}