{"id":1982095,"url":"https://alion.io/job/iflyabi-aviation-customer-service-representative","title":"Aviation Customer Service Representative","company":{"id":2403936,"name":"iFlyABI","domain":"iflyabi.com","url":"https://alion.io/company/iflyabi","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New Iberia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":15,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":30000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-05T13:06:03Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-31T18:37:42Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":25},"description":"Description\nDo you enjoy working in a fast-paced environment where no two days are the same? Want to work in the aviation services industry with private jets? Is the customer #1 in you? Interested in a complete benefits package including medical, dental, vision, paid time off, matching 401K, and bonuses along with competitive pay?\nThen you will love being a valued part of our winning team! The Aviation Customer Service Representative plays a vital role in our daily operations and will provide an elite level of customer service to crew and passengers by providing everything they need to have an extraordinary stay, including a warm welcome and concierge service. The Aviation Customer Service Representative will also collaborate with ground personnel to ensure all ground services are completed and invoiced.\nCelebrating our passion for aviation and providing extraordinary customer experiences, Freeman Jet Center services private aircraft as well as military and commercial aircraft. We thrive in a team environment and are seeking extremely talented employees to contribute to our team at Freeman Jet Center.\nRequirements\nResponsibilities and Duties\nGreet customers in a friendly, professional manner\nProvide concierge services to pilots and customers including making reservations as required\nInvoicing for services rendered to customers and pilots\nRecord customer preferences in Freeman Jet Center CSI system\nProactive preparation for all incoming aircraft\nProvides timely feedback to the company regarding service failures or customer concerns\nPartner with line service team to meet and exceed customer's service expectations\nKeep hospitality bar stocked with snacks and beverages\nMaintain neat work area at all times to include front desk, lobby, and all FBO amenities\nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nCompetencies\nCustomer focus- naturally outgoing/extroverted\nCommunicate with customers and employees in person, on phone, and through radio communications\nStrong computer skills including Microsoft office products and point of sale programs\nBasic mathematical knowledge\nMust be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record)\nBi-lingual preferred\nReporting Relationship\nThis position reports to the Customer Service Manager\nPhysical Demands\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to:\nMust be able to lift 25 pounds\nStand to greet customers during verbal exchanges, walk throughout the facility to interact with customers\nOther duties as assigned by management\nPosition Type and Expected Hours of Work\nThis is a non-exempt position. This position includes shift work which requires working evenings and rotating weekends. This may include working on scheduled company holidays.\nTravel\nNo travel is expected for this position.\nEducation, Experience, and Eligibility Qualifications\nCustomer service experience preferably in the service industry - 1 year required\nHigh School Diploma or equivalent\nExcel Data Base experience\nEntry level position\nAbility to work evenings weekends, and holidays\nAcceptable driving record\nAbility to pass a background check\nZero tolerance drug free employer includes pre-employment and random screening\nBenefits\nOur comprehensive package includes a matching 401k program, Paid Time Off (PTO), and Medical, Dental, and Vision coverage. We value your hard work and offer performance-based bonuses.\nAAP/EEO Statement\nFreeman Jet Center is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled\nOther Duties\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.\nJob Type: Part-time\nSalary: From $15.00/hr","description_format":"text","description_chars":4072,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transport Infrastructure","Air Transport"],"lifecycle":[{"event":"open","at":"2026-10-07T00:18:11Z"},{"event":"close","at":"2026-10-15T21:09:57Z"},{"event":"reopen","at":"2026-10-29T22:57:40Z"}],"visa":[],"liveness":{"score":41,"band":"fade","label":"Fading","p_open":1,"p_active":0.75,"p_room":0.55,"age_days":25,"expected_fill_days":25,"reasons":["conf:0","win:tail","comp:junior"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":30000,"is_top_pay":false},"html_url":"https://alion.io/job/iflyabi-aviation-customer-service-representative","json_url":"https://alion.io/job/iflyabi-aviation-customer-service-representative.json","meta":{"generated_at":"2026-10-31T21:25:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33522,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2403936},"rest":"https://alion.io/mcp/rest/get_company?id=2403936"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fiflyabi-aviation-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fiflyabi-aviation-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fiflyabi-aviation-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iflyabi-aviation-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fiflyabi-aviation-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1982095}},{"tool":"search_jobs","arguments":{"company":"iflyabi.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1982095},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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