{"id":1982099,"url":"https://alion.io/job/iflyabi-customer-service-representative","title":"Customer Service Representative","company":{"id":2403936,"name":"iFlyABI","domain":"iflyabi.com","url":"https://alion.io/company/iflyabi","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Waco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":15,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":30000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-17T21:28:53Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-13T02:46:52Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Description\nOur motto, \"We are Ladies and Gentlemen, serving Ladies and Gentlemen\", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team.\nIs the customer #1 with you?\nDo you have an outstanding smile?\nAre you a positive, up-beat person?\nDo you provide personalized service that creates customer loyalty?\nCan you sense what another person wants and needs before they ask?\nDo you always live up to your commitments?\nDo you like a fast-paced work environment?\nAre you excited to provide a level of customer service unrivaled by the competition?\nThe Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with customers, pilots, and team members within the customer service department.\nRequirements\nResponsibilities and Duties\nGreet customers in a friendly, professional manner\nProvide concierge services to pilots and customers including making reservations as required\nInvoicing for services rendered to customers and pilots\nProactive preparation for all incoming aircraft\nProvides timely feedback to the company regarding service failures or customer concerns\nPartner with line service team to meet and exceed customer's service expectation\nMaintain neat work area at all times to include front desk, lobby, and all FBO amenities\nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nCompetencies\nCustomer focus- naturally outgoing/extroverted\nCommunicate with customers and employees in person, on phone, and through radio communications\nStrong computer skills including Microsoft office products and point of sale programs\nBasic mathematical knowledge\nMust be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record)\nPay\nStarting at $15.00/hr | Structured step-up based on training & experience\nBenefits (Fulltime positions only)\nOur comprehensive package includes a matching 401k program, Paid Time Off (PTO), and Medical, Dental, and Vision coverage. We value your hard work and offer performance-based bonuses.\nReporting Relationship\nThis position reports to the Customer Service Manager\nWork Environment\nThis position operates in a professional environment.\nPhysical Demands\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to:\nMust be able to lift 10 pounds\nStand to greet customers during verbal exchanges, walk throughout the facility to interact with customers\nOther duties as assigned by management\nPosition Type and Expected Hours of Work\nThis is a non-exempt position.\nThe open position is for evenings and one weekend day each week. Guaranteed 40 hours per week.\nTravel\nNo travel is expected for this position.\nEducation, Experience, and Eligibility Qualifications\nCustomer service experience preferably in the service industry\nHigh School Diploma or equivalent\nEntry level position\nAbility to work evenings and weekends\nAcceptable driving record\nAbility to pass a background check\nZero tolerance drug free employer includes pre-employment and random screening\nAAP/EEO Statement\nFreeman Jet Center is an Equal Opportunity Employer\nOther Duties\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.","description_format":"text","description_chars":3867,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-07T00:18:11Z"}],"visa":[],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.594,"p_room":0.45,"age_days":24,"expected_fill_days":16,"reasons":["conf:3","win:tail","comp:junior"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":30000,"is_top_pay":false},"html_url":"https://alion.io/job/iflyabi-customer-service-representative","json_url":"https://alion.io/job/iflyabi-customer-service-representative.json","meta":{"generated_at":"2026-10-13T05:46:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8880,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2403936},"rest":"https://alion.io/mcp/rest/get_company?id=2403936"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fiflyabi-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fiflyabi-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fiflyabi-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iflyabi-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fiflyabi-customer-service-representative"}]}