{"id":76437,"url":"https://alion.io/job/ifs-ifs-support-engineer-2","title":"IFS Support Engineer","company":{"id":4263,"name":"IFS","domain":"ifs.com","url":"https://alion.io/company/ifs","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":31,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Oracle","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-04-14T03:20:12Z","employer_posted_date":"2026-04-14","last_verified_at":"2026-10-26T17:44:54Z","board_verified":true,"closed_at":null,"days_open":195,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":195},"description":"IFS is a billion-dollar revenue company with 8000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters-at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.\nAt IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.\nWe celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.\nBy joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.\nWe’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.\nIf you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.\n A Software Engineer - Unified Support is responsible for analyzing and diagnosing suspected software faults or technical configuration issues within IFS’ suite of products. They are also responsible for developing quality assured enterprise grade resolutions where applicable. They possess thorough technical and functional knowledge of the\nrelevant product areas.\nIn addition, they combine software engineering skills with functional knowledge and a commercial mindset to provide efficient resolutions that are usable, maintainable, and secure.\nAs a Software Engineer, you will be responsible for core activities including;\nUtilize industry knowledge and cross-product expertise to provide tailored solutions and enhance problem-solving.\n\nContribute to the design, implementation, and testing of software solutions, while maintaining a knowledge of IFS Cloud architecture and its alignment with industry standards.\n\nEngage with cross-functional teams to develop innovative business solutions.\n\nApply a thorough knowledge of IFS Unified promote processes to resolve customer issues and suggest improvements.\n\nContribute to creating knowledge base articles, SOPs, and FAQs for continuous improvement.\n\nUse IFS tools effectively to address issues and actively engage in IFS community groups to provide insights.\n\nApply knowledge of IFS support policies, customer offerings, and product versions to provide efficient assistance.\n\nEnsure understanding of R&D-supported versions and follow organizational process guidelines to resolve issues consistently and comply with standards.\n\nManage planned maintenance, coordinate with stakeholders, and drive issue resolution across resolver groups.\n\nEngage with customers and stakeholders to familiarize standards and provide clear, accurate information.\n\n A university degree, or equivalent professional qualifications, in software/system engineering or IT operations\n\nConceptual knowledge in Object Orientated Programming\n\nStrong focus on customers and driving technical resolutions to issues\n\nDatabase programming knowledge such as Oracle SQL or PL/SQL programming would be ideal\n\nPrior experience with IFS technology would be beneficial, but a desire to learn and become and expert is required\n\n Why join IFS? By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.\nWe're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.\nIf you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.\nWe believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.","description_format":"text","description_chars":4958,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["ERP & Business Management Software","Field Service Management Software","Manufacturing & Industrial Software"],"lifecycle":[{"event":"open","at":"2026-04-14T03:20:12Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.09,"p_room":0.28,"age_days":195,"expected_fill_days":40,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/ifs-ifs-support-engineer-2","json_url":"https://alion.io/job/ifs-ifs-support-engineer-2.json","meta":{"generated_at":"2026-10-26T18:08:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24365,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4263},"rest":"https://alion.io/mcp/rest/get_company?id=4263"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fifs-ifs-support-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fifs-ifs-support-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fifs-ifs-support-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ifs-ifs-support-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fifs-ifs-support-engineer-2"}]}