{"id":2582810,"url":"https://alion.io/job/ifs-it-end-user-computing-manager","title":"IT END-USER COMPUTING MANAGER","company":{"id":448769,"name":"IFS","domain":"ifs.edu.sg","url":"https://alion.io/company/ifs-3","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":70000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":30},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Google Drive","optional":false},{"name":"Google Workspace","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-15T02:28:23Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-15T22:07:27Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"MISSION\nResponsible for leading the strategy, implementation, and continuous improvement of end-user computing, software deployment, and device fleet management (MDM) across the organization. The role also involves managing and supporting the IT Support team to ensure the timely and effective resolution of IT incidents and service requests. The overall objective is to deliver secure, reliable, and efficient IT services that meet organizational needs while ensuring the optimal performance, maintenance, and regular updating of end-user systems.\nRESPONSIBILITIES\nThis role is divided into two key areas: End-User Computing Management (~70% of the time) and IT Support Leadership (~30% of the time).\n1. End-User Computing Management (70%)\nDevice Lifecycle Management:\nManage the full lifecycle of IT assets including procurement, inventory management, deployment, maintenance, relocation, storage, and decommissioning.\nDefine device requirements, plan refresh cycles, and ensure secure configuration and accurate asset records.\nSoftware Deployment & MDM Expertise:\nImplement and manage large-scale targeted group policies (GPO) and Mobile Device Management (MDM) solutions. \nUtilize tools such as SCCM, JAMF, Intune, Google Administration Console, and GoGuardian for investigating problems, collecting performance statistics, creating reports, and carrying out routine configuration, installation, and reconfiguration. Optimize performance and forecast resource needs.\nTechnical Operations, Change & Problem Management:\nEnsure the proper functioning, updating, and maintenance of end-user systems.\nProactively identify and address technical issues, implementing remedies and preventative measures.\nImplement changes based on requests for change, applying change control procedures and ensuring stakeholder validation.\nInvestigate and resolve problems in systems, processes, and services at strategic, tactical, and operational levels.\nContinuous Improvement:\nDrive continual service improvement by developing process efficiency, optimizing processes, and supporting activities to gain insight into current support processes. \nIdentify gaps or deficiencies and implement improvements, including documentation.\nReporting & Analytics:\nProduce relevant reports in a standard format within agreed timeframes. \nCollaborate with stakeholders to discuss reporting process changes and provide insightful commentary on data sets.\nVendor & Procurement Management:\nManage hardware & software vendors and external service providers, particularly those providing L1-related services such as device, projector, and printer maintenance, and IT consumables provisioning.\nCoordinate procurement, quotations, budgets, equipment maintenance, and service delivery.\nMonitor vendor performance against agreed service levels.\n2. IT-Support Leadership (30%)\nTeam Leadership:\nLead, coach, and develop a team of IT-Support Technicians.\nProvide guidance for critical incidents and management support requests.\nCoordinate support processes with IT Applications, IT Infrastructure, and the IT Director.\nIncident & Service Request Management:\nOversee ticket assignment, prioritization, escalation, and resolution.\nEnsure timely responses and compliance with agreed Service Level Agreements (SLAs).\nCoordinate escalations to Level 2 and Level 3 support teams.\nSupport Processes, Documentation & User Training:\nMaintain IT Support procedures, documentation, team schedules, and escalation processes to ensure efficient operations and timely escalation to L2 and L3 teams.\nCoordinate onboarding and training for IT Support team members.\nPromote IT best practices among users, including Google Drive synchronization, docking station usage, internet access, and software applications.\nPerformance and Resource Management:\nMonitor ticket volumes, response times, resolution rates, and SLA compliance.\nPrepare team performance reports and identify improvement opportunities.\nPlan staffing, shift coverage, training, and recruitment as required.\nSKILLS, ABILITY, AND REQUIRED QUALIFICATIONS\nEducation: Bachelor’s or Master's degree in Computer Sciences or Information Technology.\n Certifications:\nITIL certification would be an added advantage.\nPMP (Project Management Professional) or PRINCE2 training and certification would be an added advantage.\nExperience: \n4 - 7 years of IT systems management experience, including at least three years in a similar End-User Computing leadership role.\nExperience in education, campus, or international school environments is an advantage.\n Technical Skills:\nRobust knowledge of MDM tools and implementations of large-scale targeted Group Policies (GPO).\nFamiliarity or expertise with tools such as SCCM, JAMF, Intune, Google Administration Console, Azure AD, GoGuardian.\nWell-versed in a variety of Operating Systems: Windows 11, ChromeOS, iPadOS.\nWorking experience and technical knowledge in supporting and troubleshooting: Microsoft Windows 10, Apple iPad, Google Chromebook, Google Workspace, Microsoft Office, Active Directory user administration, Backup solutions (Druva), PC mastering solutions and scripts, Ticketing tools (GLPI), and Basic Network troubleshooting (Wi-Fi, LAN).\nAbility to adequately match hardware to meet software requirements and to handle procurement (Device sizing, quantity sizing, budget sizing, quotations).\nSoft Skills:\nCustomer & User Focus: Understand user needs, engage with stakeholders, and develop practical, cost-effective solutions. Maintain a strong customer service and user-focused approach.\nOwnership & Initiative: Take ownership of issues through to permanent resolution. Demonstrate a proactive, responsible, and can-do attitude.\nProblem-Solving: Apply analytical thinking and creative approaches to identify root causes and implement effective solutions.\nOrganizational Skills: Work in an organized and methodical manner, manage priorities, and deliver projects on time and within budget, with strong attention to detail.\nTeam Leadership: Demonstrate proven leadership skills, coach team members, and foster collaboration and knowledge sharing.\nVendor Management: Manage vendor relationships and ensure timely procurement, delivery, and quality of services.\nIT Service Management: Knowledge of ITIL principles and service management practices, with ITIL certification at the required level.\nWORKING CONDITIONS\n Contract Type: Permanent (Full-Time).\n Work Hours: 42 hours per week (Monday to Friday, with occasional requirement to attend out of office hours projects (management events, high-profile events, migrations).\nRemuneration: Remuneration based on experience and the IFS salary scale.\nBenefits: Health insurance coverage for employees, along with other benefits as outlined in the Employee Handbook.\nLeaves Entitlement: The employee will be entitled to leave benefits in accordance with the IFS Leave Policy and applicable Singapore employment regulations\n Language Skills: Proficiency in English and French is required to maintain IT systems and communicate with stakeholders (staff, institution, French and local vendors) in both languages.\nLINE MANAGER\nDirect Supervisor: IT Director, or any other person designated by the School.\nDirect Reports: A team of four IT Support Technicians / Helpdesk Technicians.\nWORK RELATIONSHIPS\nInternal Relationships: Works closely with the IT Director, IT Support, IT Apps, IT Infra and End-User Computing L2 engineering teams to coordinate IT support processes, resolve escalated incidents, implement changes, and improve service delivery. Interacts with academic teams, the Communications team, school staff, management, and other users to address IT requirements and ensure effective support services.\n External Relationships: Manages relationships with hardware and software vendors and external IT service providers to coordinate procurement, maintenance, technical support, and service delivery, ensuring compliance with agreed service levels.","description_format":"text","description_chars":7947,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Health insurance","Insurance coverage"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Secondary Education","Primary Education"],"lifecycle":[{"event":"open","at":"2026-10-15T02:28:23Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":30,"reasons":["conf:3","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/ifs-it-end-user-computing-manager","json_url":"https://alion.io/job/ifs-it-end-user-computing-manager.json","meta":{"generated_at":"2026-10-16T00:10:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":295,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":448769},"rest":"https://alion.io/mcp/rest/get_company?id=448769"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fifs-it-end-user-computing-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fifs-it-end-user-computing-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fifs-it-end-user-computing-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ifs-it-end-user-computing-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fifs-it-end-user-computing-manager"}]}