{"id":2089371,"url":"https://alion.io/job/ifs-it-support-engineer-windows-and-apple","title":"IT Support Engineer-Windows and Apple","company":{"id":4263,"name":"IFS","domain":"ifs.com","url":"https://alion.io/company/ifs","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":28,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["'s-Hertogenbosch, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":65000,"period":"year","method":"role_country_seniority_unknown","sample_n":70},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Power Automate","optional":false},{"name":"PowerShell","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-08T12:45:26Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-15T10:17:51Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters-at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.\nAt IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.\nWe celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.\nBy joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.\nWe’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.\nIf you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.\n IT Operations is the frontline connection between IT@IFS and our global user community, delivering local and remote support that ensures our colleagues have seamless access to the technology and systems they need to work efficiently. By providing responsive, high-quality support and continuously improving IT services, we enable teams to focus on delivering value without technical disruptions.\nThis mid-level role is crafted for experienced IT professionals who excel in delivering high-quality technical support directly to end users across varied environments. As an IT Support Engineer, you are not only a frontline troubleshooter but also a strategic contributor to the broader support framework. You act as a critical escalation point for complex technical issues that go beyond first-line resolution, applying deep diagnostic expertise and a methodical approach to problem-solving. Your responsibilities span maintaining and enhancing the performance of end-user systems across a mixed Windows and macOS estate, managing device configurations, and leveraging AI-driven applications and workflow automation to streamline support and operational processes.\nIn this capacity, you operate with a high degree of autonomy, often leading initiatives that improve service delivery and user satisfaction. You are expected to identify inefficiencies, implement system optimizations, and contribute to continual service improvement efforts. Collaboration is key, as you work closely with cross-functional and cross-regional teams to uphold service excellence, share best practices, and align support strategies with organizational goals. Your role also involves mentoring junior support staff, shaping technical documentation, and participating in the rollout of new technologies - including AI-driven applications and workflow automation tools - that enhance the end-user experience and operational efficiency.\nUltimately, this position demands a balance of hands-on technical proficiency, strategic thinking, and a user-centric mindset. You are a trusted technical advisor within the support ecosystem, driving operational resilience and ensuring that users across the enterprise experience seamless, secure, and responsive IT services.\nThis is an onsite role requiring travelling to the office at least 4 days in a week to the Den Bosch office of IFS in the NL.\nDeliver Advanced Multi-Platform Support\nProvide expert-level technical assistance across Windows, macOS, and mobile platforms, with depth in macOS and the wider Apple ecosystem.\nAct as the go-to escalation resource for macOS - covering deployment, configuration, patching, security, and advanced troubleshooting of Apple hardware and software in an enterprise environment.\nEnsure seamless user experiences by resolving complex device, application, and connectivity issues both onsite and remotely.\nLead Troubleshooting & Escalation Management\nTake ownership of persistent or high-impact technical problems, applying deep diagnostic expertise.\nCollaborate with infrastructure and application teams to escalate and resolve issues efficiently.\nSupport & Optimize Office IT Infrastructure\nMaintain and enhance video conferencing systems, network connectivity, and shared office technologies.\nEnsure meeting spaces and collaboration tools are reliable, user-friendly, and aligned with hybrid work needs.\nLeverage AI-Driven Applications & Workflow Automation\nApply AI-driven applications and support tools - such as AI assistants, copilots, and intelligent diagnostics - to accelerate triage, troubleshooting, and resolution.\nDesign, build, and maintain workflow automations that streamline repetitive support tasks and operational processes, reducing manual effort and improving consistency.\nIdentify opportunities to embed AI and automation into service delivery and champion their adoption across the support team.\nEnsure AI tools and automated workflows are used securely and responsibly, in line with IT governance and compliance standards.\nRepresent IT in Cross-Functional Projects\nAct as a technical liaison in office expansions, infrastructure upgrades, and service transitions.\nProvide input on planning, implementation, and post-deployment support.\nMaintain Documentation & Knowledge Sharing\nCreate and refine internal documentation, SOPs, and troubleshooting guides.\nContribute to team knowledge bases and mentor peers through structured learning and informal coaching.\nProvide Regional Onsite Support\nOnsite, with occasional travel to regional offices, to deliver hands-on support, assist with deployments, and build relationships with local teams.\nEnsure consistent service standards across locations.\n Education\nBachelor’s degree in IT, Computer Science, or a related field (or equivalent experience).\nCertifications\nApple certifications strongly preferred - ACSP (Apple Certified Support Professional) and ACiT (Apple Certified IT Professional).\nOther relevant certifications welcome (e.g., Microsoft Modern Desktop, ITIL Foundation).\nExperience Requirements\nStrong professional IT support experience, including remote and onsite roles.\nDeep, demonstrable macOS support experience in an enterprise environment - including macOS deployment, configuration, patching, security hardening, and advanced troubleshooting of Apple hardware and software.\nHands-on experience managing Mac fleets with Jamf Pro, together with Apple Business Manager and the Apple Push Notification service; experience with Intune for cross-platform MDM.\nAdvanced proficiency in Windows and mobile (iOS and Android) platforms.\nHands-on experience with AI-driven applications - for example, AI assistants and copilots, chatbots, or AI-based support and diagnostic tools - to enhance productivity and service delivery.\nPractical experience with workflow automation tools (e.g., Microsoft Power Automate / Power Platform, ServiceNow workflows, or scripting such as PowerShell) to automate operational processes.\nFamiliarity with ITIL service management and compliance practices.\nExperience supporting a global customer base and collaborating across time zones.\nDemonstrated professionalism, service mindset, and interpersonal skills.\n Proficient level of English language.\n We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.","description_format":"text","description_chars":8413,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Netherlands","iso":"NL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["ERP & Business Management Software","Field Service Management Software","Manufacturing & Industrial Software"],"lifecycle":[{"event":"open","at":"2026-10-08T13:54:14Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":6,"expected_fill_days":40,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/ifs-it-support-engineer-windows-and-apple","json_url":"https://alion.io/job/ifs-it-support-engineer-windows-and-apple.json","meta":{"generated_at":"2026-10-15T13:13:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20403,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4263},"rest":"https://alion.io/mcp/rest/get_company?id=4263"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fifs-it-support-engineer-windows-and-apple"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fifs-it-support-engineer-windows-and-apple"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fifs-it-support-engineer-windows-and-apple"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ifs-it-support-engineer-windows-and-apple\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fifs-it-support-engineer-windows-and-apple"}]}