{"id":2594622,"url":"https://alion.io/job/ifs-it-support-technician","title":"IT SUPPORT TECHNICIAN","company":{"id":448769,"name":"IFS","domain":"ifs.edu.sg","url":"https://alion.io/company/ifs-3","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":41000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":82},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Active Directory","optional":true},{"name":"Gmail","optional":true},{"name":"Google Drive","optional":true},{"name":"Google Workspace","optional":true},{"name":"Microsoft Office","optional":true},{"name":"Wi-Fi","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-10-15T06:46:56Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-15T14:20:12Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"MISSION\nThe IT Support Technician is responsible for providing on-site and remote Level 1 (L1) technical support to IFS end users, ensuring timely resolution of IT issues and delivering a positive user experience.\nRESPONSIBILITIES\nInstall, configure, and troubleshoot end-user computing devices, including PCs, iPads, Macs, and Chromebooks.\nProvide Level 1 technical assistance and support for hardware and software-related queries and incidents.\nTroubleshoot and resolve basic hardware, software, network, and server access issues.\nRespond to user queries in person, by email, chat, or phone.\nLog all IT queries and incidents reported by school staff, teachers, and students in the ticketing system.\nTrack incidents and service requests, escalating issues to the appropriate IT teams when necessary.\nIdentify and escalate urgent issues requiring immediate attention.\nReport recurring technical problems to management.\nFollow up with users to confirm issue resolution and ensure tickets are closed appropriately.\nDocument solutions and troubleshooting steps in the IT knowledge base.\nAssist with PC imaging, device deployment, and IT equipment management.\nSKILLS, ABILITY AND REQUIRED QUALIFICATION\nEducation:\nDiploma or degree in Information Technology, Computer Science, or a related field.\nITIL certification is an advantage; willingness to obtain the certification is desirable.\nExperience:\nFresh graduates are welcome to apply; up to 1 year of experience in IT support, helpdesk, or a similar role is an advantage.\nTechnical Skills:\nBasic knowledge of Windows 11 and Microsoft Office 2024.\nFamiliarity with Google Workspace, including Gmail, Google Drive, Google Meet, and Google Chat.\nBasic understanding of Windows Active Directory user administration.\nKnowledge of PC imaging and deployment tools, such as SCCM and intune, is an advantage.\nBasic understanding of LAN, Wi-Fi, and network troubleshooting.\nFamiliarity with ticketing systems, such as GLPI, is an advantage.\nWillingness to learn device management, including PCs, iPads, Macs, Chromebooks, and carts.\nBasic knowledge of docking station setup, cabling, and EPSON touch projectors is an advantage.\nSoft Skills:\nStrong customer service skills and a user-focused attitude.\nGood communication and interpersonal skills\nAbility to work collaboratively as part of a team.\nPositive, proactive, and solution-oriented attitude.\nWillingness to learn, adapt to changes, and take initiative.\nGood organizational skills, attention to detail, and ability to manage multiple tasks.\nFlexibility and a strong sense of responsibility.\nWORKING CONDITIONS\n Contract Type: Permanent (Full-Time)\n Work Hours: 42 hours per week (Ability to work in shifts, covering IT Support operating hours from 7:30 a.m. to 6:00 p.m.)\nRemuneration: Remuneration based on experience and the IFS salary scale\nBenefits: Health insurance coverage for employees, along with other benefits as outlined in the Employee Handbook\nLeaves Entitlement: The employee will be entitled to leave benefits in accordance with the IFS Leave Policy and applicable Singapore employment regulations\nLanguage Skills: Good command of English, both written and spoken.\nLINE MANAGER\n Direct Supervisor: IT-Support Coordinator, or any other person designated by the School.\nWORK RELATIONSHIPS\nInternal Relationships: Works closely with the IT-Support, IT-Apps, IT-Infra and IT-End-User Computing L2 engineering teams teams, as well as teachers, school staff, management and students, to resolve technical issues, provide timely IT support and ensure the smooth operation of L1 IT services.\nExternal Relationships: Liaises with external IT service providers, hardware and software vendors, and technical support partners as required to troubleshoot issues, coordinate repairs, and maintain IT equipment and services.","description_format":"text","description_chars":3819,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance","Insurance coverage"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Secondary Education","Primary 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