{"id":714112,"url":"https://alion.io/job/ifs-lead-cloud-performance-engineer-ad-ultra-haexadata","title":"Lead Cloud Performance Engineer (A&D, Ultra HA/Exadata)","company":{"id":4263,"name":"IFS","domain":"ifs.com","url":"https://alion.io/company/ifs","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":79,"open_postings":35,"ghost_share":0,"stale_share":0.857,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-11-02T06:13:15Z"}},"role":"DevOps","role_family":"DevOps","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Colombo, Sri Lanka"],"countries":["LK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":36000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1037},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"AppDynamics","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Docker","optional":false},{"name":"Dynatrace","optional":false},{"name":"ElasticSearch","optional":false},{"name":"GCP","optional":false},{"name":"Grafana","optional":false},{"name":"ITIL","optional":false},{"name":"Jira","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"New Relic","optional":false},{"name":"Nginx","optional":false},{"name":"OpenTelemetry","optional":false},{"name":"Oracle","optional":false},{"name":"PowerShell","optional":false},{"name":"Prometheus","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false},{"name":"Terraform","optional":false}],"status":"live","first_seen_at":"2026-09-11T03:46:24Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-11-02T09:26:30Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":52},"description":"IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters-at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.\nAt IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.\nWe celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.\nBy joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.\nWe’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.\n The role of IFS Lead Cloud Performance Engineer exists within the Unified Support organization/division. As part of a shift operation, they will contribute towards providing 24x7x365 support to IFS customers across the globe within the Aerospace & Defense (A&D) industry vertical.\nThis position sits within the Unified Support Performance Team dedicated to our Ultra High Availability (Ultra HA) on Oracle Exadata customers. The team owns proactive performance monitoring, deep-dive diagnostics, tuning and capacity management across the full stack Oracle Database on Exadata, the IFS application tiers, and the supporting cloud and network infrastructure to keep these mission-critical environments fast, stable and continuously available.\nAs Lead Cloud Performance Engineer, you will be responsible for handling performance-related technical issues reported by customers, service requests, and problem and change management. You will lead performance investigations end to end from detection in the monitoring and observability platforms, through root cause analysis on the Oracle Database and application tiers, to the permanent fix or tuning recommendation. This role involves collaborating with various internal and external stakeholders to ensure problem-solution fits, which ultimately leads toward customer success. You will also play a crucial role in development and maintenance of IFS's products and internal systems.\nWork with other Service Center functions and appropriate stakeholders to resolve long running, complex or major incidents.\nCreate and update relevant SOPs, FAQs and other documentation to address known issues, workarounds, and service requests.\nManage an incoming queue of cases, incidents, and service requests within SLA, OLA and KPI targets.\nSupport the event management team and their work to enhance the related event processes and tools.\nProactively monitor the performance and availability of Ultra HA on Exadata environments, and detect, triage and resolve degradation before it impacts the customer's Moment of Service.\nPerform deep-dive Oracle Database performance troubleshooting wait event and AWR/ASH analysis, SQL and execution plan tuning, RAC and Data Guard behavior, storage and I/O bottlenecks on Exadata.\nAnalyze end-to-end application performance across the IFS application tiers using APM and observability tooling, correlating application traces with database and infrastructure telemetry.\nBuild and maintain dashboards, alerts and SLO/SLI reporting in Elasticsearch, Grafana and Open Telemetry-based tooling, and continuously reduce alert noise and false positives.\nLead performance root cause analysis for major incidents and produce tuning, configuration and capacity recommendations for customers and internal stakeholders.\nContribute to capacity planning, load and stress testing, and pre-upgrade or pre-release performance validation for Ultra HA customers.\nBoost productivity significantly with AI by reducing redundant, admin-heavy tasks and enabling teams to focus on higher-value work.\nLiaise with IFS R&D and Unified Support Engineering organizations for automation requirements to support cloud-based applications.\nLiaise with IFS R&D and Unified Support Engineering organizations for knowledge sharing with Unified Support Service Operations groups in relation to cloud-based applications.\nIdentifying knowledge gaps and compile/ update internal Knowledge Based Articles (KBA) to guide Unified Support Service Operations groups in relation to supporting cloud-based applications.\nIdentify and communicate improvement points related to Standard Operating Procedures (SOP) and Processes to the relevant process owners.\nA university degree or an equivalent professional qualification in Software Engineering, Computer Science, Information Technology or similar.\nExperience in a modern ticket/service desk tooling such as ServiceNow, Jira Service Desk, or a similar tool.\nExperience in ITIL, ISO 20000, or a similar IT service delivery framework.\nMandatory Skills\nAt least 7+ years’ experience in cloud computing services, enterprise IT delivery services or similar, including demonstrable experience troubleshooting performance in production Oracle Database and enterprise application environments.\nUnderstanding the low-level concepts in Cloud computing.\nOracle Database performance monitoring and troubleshooting, together with application performance monitoring, are essential for this role. The successful candidate will additionally have at least half of the remaining skills below, or a suitable professional grade qualification.\nCloud service administration and operations (Azure, AWS & GCP).\nDemonstrate proficiency in debugging complex applications. \nLinux Server administration.\nNetwork administration.\nOracle Database administration, with strong monitoring, performance diagnostics and troubleshooting skills (AWR/ASH/Statspack, SQL and execution plan tuning, wait event analysis, Oracle Enterprise Manager).\nWorking knowledge of Oracle Exadata and high-availability architectures (RAC, Data Guard, ASM), including their performance characteristics.\nApplication performance monitoring and observability instrumenting, analyzing and tuning application-tier performance.\nHands-on experience with Elasticsearch, Grafana, Open Telemetry or comparable APM/observability tooling (for example Dynatrace, AppDynamics, New Relic, Prometheus).\nWeb Server administration (Wildfly, WebLogic & Nginx).\nKubernetes/Docker operations and administration.\nBASH/PowerShell/Terraform/Ansible scripting usage.\nSoft Skills\nAbility to work to deadlines and targets.\nAbility to manage own time efficiently and effectively.\nAbility to work in international, multi-disciplined, cross-functional teams.\nFlexibility to work to deadlines and needs of the role.\nAbility to read and understand technical documentation written in English.\nAbility to mentor and provide a good role model for junior team members.\nProblem-solving skills and the ability to change approach based on information gathered during the process.\nGood communication and interpersonal skills.\nStrong organizational skills and ability to multi-task.\nA positive team player with a can-do attitude.\nExcellent verbal and written communication skills in English.\nAbility to self-learn and quickly understand new and changing technologies in a fast-moving service driven technology landscape.\nProactivity and ownership of work items in all aspects of the technical and team role.\n We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.","description_format":"text","description_chars":8655,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Sri Lanka","iso":"LK","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["ERP & Business Management Software","Field Service Management Software","Manufacturing & Industrial Software"],"lifecycle":[{"event":"open","at":"2026-09-11T05:36:21Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.544,"p_room":0.44,"age_days":52,"expected_fill_days":40,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/ifs-lead-cloud-performance-engineer-ad-ultra-haexadata","json_url":"https://alion.io/job/ifs-lead-cloud-performance-engineer-ad-ultra-haexadata.json","meta":{"generated_at":"2026-11-02T12:48:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17421,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4263},"rest":"https://alion.io/mcp/rest/get_company?id=4263"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fifs-lead-cloud-performance-engineer-ad-ultra-haexadata"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fifs-lead-cloud-performance-engineer-ad-ultra-haexadata"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fifs-lead-cloud-performance-engineer-ad-ultra-haexadata"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ifs-lead-cloud-performance-engineer-ad-ultra-haexadata\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fifs-lead-cloud-performance-engineer-ad-ultra-haexadata"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":714112}},{"tool":"search_jobs","arguments":{"company":"ifs.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":714112},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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