{"id":3963344,"url":"https://alion.io/job/ifx-payments-client-success-associate","title":"Client Success Associate","company":{"id":679070,"name":"IFX Payments","domain":"ifxpayments.com","url":"https://alion.io/company/ifxpayments","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Amersham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-11-08T12:51:24Z","employer_posted_date":"2026-11-08","last_verified_at":"2026-11-09T12:51:24Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Overview of the role\nWe are seeking a motivated Associate to join our Client Success team. This is an entry-level role, ideal for someone looking to start their career in financial services. The successful candidate will support the delivery of an exceptional client experience, handle day-to-day client enquiries, and help ensure client requests are processed accurately and on time.\nWorking closely with Senior Associates and the wider team, you will build a strong understanding of our products, processes and regulatory environment. Full training and ongoing development will be provided.\nKey Responsibilities\nAct as a point of contact for client enquiries by phone, email and other channels, responding promptly and professionally. \nResolve routine enquiries and issues, escalating more complex matters to Senior Associates or the relevant team. \nProcess client requests accurately and within agreed timeframes, following established procedures and controls. \nLiaise with Operations, Compliance, Tech and other teams to progress client requests and keep clients informed. \nSupport the monitoring of service levels and help ensure adherence to agreed SLAs. \nRecord client feedback and recurring issues, and share observations that could improve the client experience. \nContribute to team initiatives, process documentation, process improvements and ad hoc projects. \nComplete all mandatory training and develop knowledge of our products, services and the regulatory framework we operate within. \nSkills, Knowledge and Expertise\nSome experience in a client-facing, customer service or administrative role (desirable but not essential) \nA genuine interest in financial services, payments or fintech. \nExcellent verbal and written communication skills, with a professional and client-focused manner. \nStrong attention to detail and a commitment to accuracy. \nGood organisational and time-management skills, with the ability to manage a varied workload. \nA proactive, logical approach to problem-solving and the confidence to know when to escalate. \nWorking knowledge of Microsoft Office Suite (particularly Excel and Outlook). \nEagerness to learn, take on feedback and develop within the role. \nA true team player with a positive attitude and strong work ethic. \nAdaptable and resilient, with the ability to stay calm in a fast-paced environment. \n\nBenefits\nWe believe great people do their best work when they feel supported, rewarded, and empowered to grow. That’s why we offer a benefits package designed to support your career, wellbeing, finances, and life outside of work.\n Time to Recharge\n 25 days’ annual leave, plus bank holidays \n An extra day off for your birthday \n Holiday loyalty scheme rewarding long-term service \n Work abroad scheme for added flexibility \n\n Financial Wellbeing\n Competitive pension scheme via salary exchange \n Annual discretionary bonus scheme (eligible after probation) \n Financial education, planning & coaching platform \n Interest-free Season Ticket Loan for London travel \n Salary exchange nursery fee scheme \n\n Health & Wellbeing\nAn in-house fully equipped gym, including instructor-led classes for Pilates, HYROX and more \nLife Insurance \n Healthcare platform including: Cashback on dental, optical & physio \n Virtual GP access \n Mental health and stress support helplines \n Additional wellbeing resources \n\n Family & Lifestyle Support\n Enhanced parental leave \n Cycle to work scheme \n Flexible benefits that support everyday life \n\n Growth & Career Development\n Career development and progression tools \n Opportunities to grow within a fast-scaling international business \nIFX-sponsored training budget for your individual learning & development\n\n A Great Team Culture\n\nFrom sporting events and pub nights to seasonal celebrations and socials, we make time to connect and celebrate together.\n\nDiversity & Inclusion\nWe believe that diversity and inclusion are essential to our success. We are committed to fostering a culture where everyone feels valued and respected, regardless of their background, identity or experiences. By embracing diverse perspectives and promoting equity, we aim to create an environment where all employees can perform and reach their full potential.\n\n What’s next?\nWe will review your application and come back to you as soon as possible.\nYou must be eligible to work in the UK to be considered for this position.\nFull background checks will be carried out on all successful candidates.","description_format":"text","description_chars":4457,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Equity","Life insurance","Parental leave"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways","Currency Exchange & FX Payments"],"lifecycle":[{"event":"open","at":"2026-11-09T12:51:24Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":21,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-11-09T15:44:58Z"},"pay":null,"html_url":"https://alion.io/job/ifx-payments-client-success-associate","json_url":"https://alion.io/job/ifx-payments-client-success-associate.json","meta":{"generated_at":"2026-11-09T15:44:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22371,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":679070},"rest":"https://alion.io/mcp/rest/get_company?id=679070"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fifx-payments-client-success-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fifx-payments-client-success-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fifx-payments-client-success-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ifx-payments-client-success-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fifx-payments-client-success-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3963344}},{"tool":"search_jobs","arguments":{"company":"ifxpayments.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3963344},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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