{"id":3951631,"url":"https://alion.io/job/ig-client-executive-sales-trading","title":"Client Executive Sales Trading","company":{"id":38407,"name":"IG","domain":"ig.com","url":"https://alion.io/company/ig","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-08T00:00:00Z","employer_posted_date":"2026-11-08","last_verified_at":"2026-11-09T09:47:13Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Title\nClient Executive Sales TradingJob Description\nWho are we?\nIG Group is a FTSE 100 fintech operating across five continents, serving over 1.4m customers and handling billions of dollars in transactions - built on scale, trust, and proof. We didn't pivot to innovation; it's how we've always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that's rare in\nestablished businesses.\nThe bar is high - bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next.\nJoin us at IG - the future getsbuilt here.\nYour team\nJoining our close-knit Client Executive team, you’ll report into our Team Lead - Sales Trading to deliver service excellence through consistent desk coverage, rapid response times, and high client satisfaction.\nYour role in the Team’s Success\nYou'll serve as a primary service contact for premium clients, ensuring seamless support while identifying natural opportunities for client growth and retention during service interactions. This is about building the foundation for lasting client relationships through outstanding service delivery and relationship depth.\nWhat will you do?\n1. Premium Service Delivery\nServe as primary service contact for your portfolio and respond promptly to client inquiries, issues, and service requests via multiple channels (phone, email, video, messaging)\nCoordinate with Dealing, Product, and Operations teams to resolve client issues effectively\nMonitor client health indicators and escalate retention risks to senior Client Executives\nMaintain accurate, comprehensive client records in CRM with detailed interaction history\n2. Team-Based Service Excellence\nContribute to overall team SLA performance and desk coverage excellence\nAchieve strong personal availability metrics (on queue %) and demonstrate commitment to client accessibility\nParticipate in desk coverage schedule to ensure premium client accessibility during trading hours and peak periods\nWork collaboratively to achieve team-based service targets and maintain accountability for premium service standards\nShare best practices and support peers during high-volume periods to maintain service standards\n3. Client Satisfaction & Relationship Building\nAchieve high client satisfaction (CSAT) scores through responsive, professional service\nConduct regular check-ins with assigned clients to assess satisfaction and needs\nProvide market updates, platform guidance, and product education as appropriate\nAddress client concerns promptly and escalate appropriately when needed\nBuild client loyalty through consistent positive interactions and exceptional service experiences\n4. Commercial Value-Add\nIdentify cross-selling and upsell opportunities naturally during service interactions\nRecognise opportunities for product education and expansion aligned to client needs\nCommunicate client growth opportunities to Sales Client Executives for follow-up\nGenerate referrals through exceptional client experience\nLog opportunities using task-based system for tracking while maintaining service-first approach\nWhat you’ll need for this role:\n1. Experience & Education\nDemonstrable experience in client service, account management, or financial services\nUnderstanding of trading products, platforms, and market dynamics\nExperience working in regulated financial environments (preferred)\nProficiency with CRM systems and service management tools\nBachelor's degree preferred\n2. Personal Attributes\nStrong client-centric mindset and ability to problem-solve\nExcellent communication skills across phone, email, video, and messaging platforms suitable for high-net-worth client interactions\nAbility to manage multiple priorities and maintain composure under pressure\nCommitment to desk coverage and team-based service delivery\nCommercial awareness: ability to recognise opportunities without compromising service focus\nCollaborative team player who contributes to collective service excellence\nProfessional demeanour and ability to build credibility with premium clients\nThe Perks\nIt really is more than a job. We think like a start-up, but we deliver like a FTSE 100 - so the bar is high, and we won't pretend otherwise. We work hybrid, which means three days in the office. We’ll recognise your talent and make sure that you can still have a life - at work, and outside of it. Networks, committees, awards, sports and social clubs, mentorships, volunteering opportunities, extra time off… the list goes on.\nCompetitive salary\nFlexible Benefits Package on top of your salary (12%)\nPrivate medical cover for you and your family\nLife insurance\nContribution to gym memberships\n25 Days holiday, with 1 additional day off to celebrate your Birthday & 2 additional days off a year for voluntary work (28 in total)\nThe option to buy or sell holiday days\nA comprehensive global and local onboarding process\nEnhanced primary (maternity), secondary (paternity), and shared parental pay and leave, as well as a range of support and benefits for parents\nLearn more about the Perks here!\nNumber of openings\n1","description_format":"text","description_chars":5166,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Gym membership","Life insurance"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Online Brokerage & Trading Platforms","Forex & CFD Brokers"],"lifecycle":[{"event":"open","at":"2026-11-09T04:10:09Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":15,"reasons":["conf:1","win:early"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/ig-client-executive-sales-trading","json_url":"https://alion.io/job/ig-client-executive-sales-trading.json","meta":{"generated_at":"2026-11-09T15:24:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21766,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":38407},"rest":"https://alion.io/mcp/rest/get_company?id=38407"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fig-client-executive-sales-trading"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fig-client-executive-sales-trading"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fig-client-executive-sales-trading"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ig-client-executive-sales-trading\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fig-client-executive-sales-trading"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3951631}},{"tool":"search_jobs","arguments":{"company":"ig.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3951631},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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