{"id":3025146,"url":"https://alion.io/job/ig-crm-manager-9-12-month-ftc","title":"CRM Manager (9-12 month FTC)","company":{"id":38407,"name":"IG","domain":"ig.com","url":"https://alion.io/company/ig","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":116000,"period":"year","method":"role_country_seniority_unknown","sample_n":552},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Braze","optional":true},{"name":"Looker","optional":true},{"name":"SQL","optional":true}],"status":"closed","first_seen_at":"2026-10-21T18:50:36Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-05T19:55:32Z","board_verified":false,"closed_at":"2026-11-05T19:55:32Z","days_open":15,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":15},"description":"Job Title\nCRM Manager (9-12 month FTC)Job Description\nSo, who are we?\nIG Group is a FTSE 100 fintech operating across five continents, serving over 1.4m customers and handling billions of dollars in transactions - built on scale, trust, and proof. We didn't pivot to innovation; it's how we've always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that's rare in established businesses.\nThe bar is high - bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next.\nJoin us at IG - the future gets built here.\nYour team\nAt IG, we’re building a world-class CRM growth engine to power investors’ progress. And we need your help to make our customer acquisition communications more relevant, timely, valuable and impactful.\nCRM at IG is about putting customers at the heart of everything we do and solving their problems through personalised communications that engage, educate, inspire and inform.\nYour role in your teams success?\nDelivering a scalable, effective incentive programme that drives first trades \nDemonstrable incremental uplift in new customers \nMultiple automated incentives and lead-gen journeys live \nClear evidence of scalable impact through robust reporting \nWell-documented playbooks \nAbout this role\nWe’re looking for a CRM Manager on a 9-month fixed term contract (with the possibility of extension) to own our acquisition lifecycle programme, with a focus on driving incremental new customers and first trades. This includes all lead conversion efforts and our welcome incentive strategy. You will own your test and learn roadmap with the mandate of delivering scalable campaigns and automated customer flows that drive growth at an efficient cost. \nThis role is based in our London office and reports into the Head of CRM, UK Division. The team is comprised of another CRM Manager owning Retention and two high-performing CRM Executives. We’re problem-solvers who move at pace and prioritise a clear learning agenda. Along with the rest of the team, you will champion the customer experience by ensuring all customer-facing comms work in unison to create one wholistic lifecycle. \nPartnering closely with Commercial, Marketing, Product, MarTech and Analytics to define and deliver our multi-channel CRM strategy (email, push, in-app, SMS, etc.). This is not a technical role however you will be expected to work closely with technical teams to scope your work and deliver personalised journeys at scale. \nThis role is ideal for someone who thrives when solving customer problems through CRM and isn’t afraid to roll up their sleeves to get things done quickly, accurately and efficiently. We operate in a regulated industry so experience in finance is a big plus. Experience with enterprise CRM platforms is essential, with proficiency in Braze, Liquid and HTML preferred. \nWhat you'll do\nOwn CRM acquisition, setting the roadmap and executing a high impact lifecycle programme that delivers measurable, scalable results. \nAccountable for CRM-driven new customer conversion and first trade rates, establishing a robust reporting process to ensure impact is clear and decisions are based on data. \nOwn the delivery, scale and optimisation of our Refer a Friend and Promotional incentive programmes, making sure our comms are in line with CRM best practices, creative standards and compliance requirements. \nCollaborate cross-functionally with Marketing, Product, Creative and Compliance teams to execute memorable acquisition projects, including seasonal, GTM initiatives \nDesign and pilot new CRM lead-gen initiatives that set IG apart from competitors and increase new customer adoption. \nMentor a CRM Executive through ongoing coaching and delegation, helping them prioritise the highest impact work, meet deadlines and maintain a high standard. \nWork closely with analytics to ensure the proper measurement framework and reporting capabilities are in place. \nBuild clear documentation and scalable playbooks that can be leveraged by the broader CRM team. \nUncover ways to help the CRM team move faster and operate more strategically as a growth engine for IG. Curiosity with AI is a must. \nWhat you'll need\nExcellent knowledge of and demonstrable background in CRM related roles \nProven track record of driving activation and conversion in a data-led environment \nExperience designing and scaling campaigns and automated journeys with a customer-first attitude \nComfortable working with experimentation, control groups and incrementality \nStrong stakeholder management and ownership mindset \nSelf-starter hands-on executor who always keeps the big picture impact in mind \nStrong eye for detail and ability to deliver accurately at pace \nTechnically-savvy with strong knowledge of Braze and Liquid \nNice to haves:\nExperience in product-driven tech companies / fintech / high-frequency digital products \nExperience with HTML, CSS coding \nExperience with SQL and other analytical tools lie Looker, GA etc. \nThe Perks\nIt really is more than a job. We think like a start-up, but we deliver like a FTSE 100 - so the bar is high, and we won't pretend otherwise. We work hybrid, which means three days in the office. We’ll recognise your talent and make sure that you can still have a life - at work, and outside of it. Networks, committees, awards, sports and social clubs, mentorships, volunteering opportunities, extra time off… the list goes on.\nCompetitive salary\nFlexible Benefits Package on top of your salary (12%)\nPrivate medical cover for you and your family\nLife insurance\nContribution to gym memberships\n25 Days holiday, with 1 additional day off to celebrate your Birthday & 2 additional days off a year for voluntary work (28 in total)\nThe option to buy or sell holiday days\nA comprehensive global and local onboarding process\nEnhanced primary (maternity), secondary (paternity), and shared parental pay and leave, as well as a range of support and benefits for parents\nNumber of openings\n1","description_format":"text","description_chars":6094,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Gym membership","Life insurance"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Online Brokerage & Trading Platforms","Forex & CFD Brokers"],"lifecycle":[{"event":"open","at":"2026-10-21T18:50:36Z"},{"event":"close","at":"2026-11-05T19:55:32Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/ig-crm-manager-9-12-month-ftc","json_url":"https://alion.io/job/ig-crm-manager-9-12-month-ftc.json","meta":{"generated_at":"2026-11-11T20:26:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":39939,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":38407},"rest":"https://alion.io/mcp/rest/get_company?id=38407"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fig-crm-manager-9-12-month-ftc"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fig-crm-manager-9-12-month-ftc"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fig-crm-manager-9-12-month-ftc"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ig-crm-manager-9-12-month-ftc\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fig-crm-manager-9-12-month-ftc"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3025146}},{"tool":"search_jobs","arguments":{"company":"ig.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3025146},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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