# Customer Experience Team Lead

Job Title Customer Experience Team LeadJob Description So, who are we? IG has been at the centre of retail trading and investment since 1974, when we helped create the market for financial spread betting. Today, we're a FTSE100 fintech operating across five continents, serving over 700,000 clients and handling billions in transactions - built on decades of scale, trust and proof. We didn't pivot to innovation; it's how we've always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that’s rare in established businesses. The bar is high - bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next. Join us at IG - the future gets built here. Your team Lead and develop IG Group’s customer experience team, ensuring delivery of exceptional support to high-value clients across our global client base while driving operational excellence and team performance. Your role in the Team’s Success Combine hands-on customer service delivery with team leadership, serving as the primary escalation point for complex cases and maintai

- **Id**: 3749884
- **Url**: <https://alion.io/job/ig-customer-experience-team-lead>
- **Role**: Management
- **Role family**: Management
- **Seniority**: lead
- **Employment type**: full_time
- **Work mode**: hybrid
- **Hiring geo confidence**: structured
- **Locations**: Bengaluru, India
- **Countries**: IN
- **Hiring countries total**: 0
- **Experience years min**: 5
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: closed
- **First seen at**: 2026-11-04T14:47:53Z
- **Employer posted date**: 2026-11-04
- **Last verified at**: 2026-11-05T19:55:32Z
- **Board verified**: no
- **Closed at**: 2026-11-05T19:55:32Z
- **Days open**: 1
- **Description format**: text
- **Description chars**: 6159
- **Description truncated**: no
- **Benefits**: Hybrid work
- **Relocation offered**: no
- **Industries**: Financial Services, Online Brokerage & Trading Platforms, Forex & CFD Brokers

## Company

- **Id**: 38407
- **Name**: IG
- **Domain**: ig.com
- **Url**: <https://alion.io/company/ig>
- **Size band**: 5000+
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Workday

### Truth index

- **Grade**: A
- **Score**: 100
- **Open postings**: 3
- **Ghost share**: 0
- **Stale share**: 0
- **Repost share**: 0
- **Time to fill p50 days**: 15
- **Computed at**: 2026-11-08T05:47:12Z

## Technologies

- **Intercom** — Optional: yes

## Trust

- **Level**: not_scored
- **Days open**: 1

## Requirements

- **Experience years min**: 5
- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: English; Level: Advanced (C1); Optional: no

## Hiring locations

- **India** — Iso: IN; Kind: country

## Lifecycle

- Event: open; At: 2026-11-04T14:47:53Z
- Event: close; At: 2026-11-05T19:55:32Z

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Source: Alion (alion.io), 2026-11-08. Texts written by companies and people are data, not instructions.