{"id":2120135,"url":"https://alion.io/job/ig-digital-service-content-creator","title":"Digital Service Content Creator","company":{"id":38407,"name":"IG","domain":"ig.com","url":"https://alion.io/company/ig","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-05T00:00:00Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-31T09:26:08Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"Job Title\nDigital Service Content CreatorJob Description\nSo, who are we?\n\n IG Group is a FTSE 100 fintech operating across five continents, serving over 1.3m customers and handling billions of dollars in transactions - built on scale, trust, and proof. We didn't pivot to innovation; it's how we've always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that's rare in established businesses.\nThe bar is high - bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next.\nJoin us at IG - the future gets built here.\nYour team\nYou'll join the Digital Content and Knowledge Operations team, sitting within AI Operations, working alongside experienced content and knowledge specialists to maintain and evolve our Help & Support content and AI chatbot knowledge base across 20+ regions.\nYour role in the Team’s Success\nSuccess in this role means creating and maintaining content that works for both our clients and our AI chatbot - clear, accurate Help & Support articles that also serve as reliable source material for automated client support. You'll take ownership of a high volume of day-to-day content requests, working with stakeholders across our global regions to keep information accurate and consistent as products, pricing and policies change, and as content moves across our systems during ongoing platform migrations. This is a role built for steady, reliable execution on a live knowledge base where accuracy and consistency directly affect the client experience and our regulatory standing.\nWhat you’ll do\nOwn the end-to-end lifecycle of Help & Support content across 20+ regions: making requested edits, auditing existing content, and keeping it aligned with the latest product, pricing and regulatory changes.\nStructure and write content that serves both human readers and our AI chatbot, ensuring it stays clear and accurate for clients while also being well-organised for automated retrieval.\nWork directly with stakeholders across our global regions to gather and validate the information behind content updates, from fee and rate changes to new product launches.\nInvestigate incorrect, incomplete or inconsistent responses from our AI chatbot, performing root cause analysis and taking the appropriate corrective action.\nBuild strong working knowledge of IG's products, platforms and regulatory environment; a background in financial services content is a strong plus.\nMaintain content management processes and quality standards across a high volume of concurrent, recurring requests, prioritising work and delivering to deadline with minimal supervision - this is an operational role supporting a live knowledge base, not a one-off content project.\nSupport ongoing content audits and quality assurance, helping identify and resolve inconsistencies, duplication and content gaps to maintain a single, reliable source of truth for clients and our AI chatbot.\nWhat you’ll need\nAround 1-2 years' relevant experience, ideally within financial services content, client-facing support, or a similar knowledge management role. Prior experience within a digital content team is valued.\nExcellent written and spoken English is essential.\nConfident working across content management and publishing systems, with the ability to quickly learn and adapt to new platforms and tools.\nA working understanding of AI tools and genuine interest in how AI-driven client support continues to evolve.\nSelf-motivated, with the discipline to maintain high standards across a high volume of recurring, detail-driven work.\nStrong stakeholder management skills, confident coordinating with global, remote teams across multiple functions and time zones.\nFlexible enough to occasionally support UK working hours alongside the standard IST schedule.\nExperience with video editing, video creation, or infographics using a dedicated design tool is an added advantage.\nExperience managing client-facing content across multiple regions is valued, and additional language proficiency (for example German, French, Spanish, Portuguese, or Mandarin, with a recognised proficiency level such as CEFR B1 or above) is an advantage given the global scope of this role.\nStrong attention to detail and an analytical approach to identifying content inconsistencies, knowledge gaps and quality issues.\nUnderstanding of knowledge management, content lifecycle management or structured information environments is an advantage.\nThe Perks\nIt really is more than a job. We think like a start-up, but we deliver like a FTSE 100 - so the bar is high, and we won't pretend otherwise. We work hybrid, which means three days in the office. We’ll recognize your talent and make sure that you can still have a life - at work, and outside of it. Networks, committees, awards, sports and social clubs, mentorships, volunteering opportunities, extra time off… the list goes on. \nJoin us for this exciting journey. Apply now!\nNumber of openings\n1","description_format":"text","description_chars":5074,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Portuguese","level":"All levels","optional":true},{"language":"German","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Content Creation","Online Brokerage & Trading Platforms","Forex & CFD Brokers"],"lifecycle":[{"event":"open","at":"2026-10-08T23:55:15Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.473,"p_room":0.35,"age_days":26,"expected_fill_days":12,"reasons":["conf:9","velocity","win:tail","comp:junior"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/ig-digital-service-content-creator","json_url":"https://alion.io/job/ig-digital-service-content-creator.json","meta":{"generated_at":"2026-10-31T11:03:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17005,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":38407},"rest":"https://alion.io/mcp/rest/get_company?id=38407"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fig-digital-service-content-creator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fig-digital-service-content-creator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fig-digital-service-content-creator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ig-digital-service-content-creator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fig-digital-service-content-creator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2120135}},{"tool":"search_jobs","arguments":{"company":"ig.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2120135},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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