{"id":4013906,"url":"https://alion.io/job/ig-euc-engineer","title":"EUC Engineer","company":{"id":38407,"name":"IG","domain":"ig.com","url":"https://alion.io/company/ig","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false},{"name":"VPN","optional":true},{"name":"Zscaler","optional":true}],"status":"live","first_seen_at":"2026-11-10T11:44:59Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T17:45:13Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Title\nEUC EngineerJob Description\nSo, who are we?\nIG Group is a FTSE 100 fintech operating across five continents, serving over 1.4m customers and handling billions of dollars in transactions - built on scale, trust, and proof. We didn’t pivot to innovation; it’s how we’ve always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that’s rare in established businesses.\nThe bar is high - bring a curious and forward-thinking mindset and we’ll give you the platform to define what comes next.\nJoin us at IG - the future gets built here.\nYour Team:\nThe Workplace Technology team delivers a reliable, secure, and high-quality end-user computing experience across IG. Based in offices across APAC, we provide hands-on and remote support to colleagues, working closely with global IT teams and third-party partners across Windows, macOS, collaboration, audiovisual, and endpoint management platforms.\nYour role in the Team’s Success:\nAs a Desktop Services Engineer, you are a frontline ambassador for IT, making sure colleagues in Tokyo and across the region receive timely, professional support. You’ll take ownership of incidents and requests, advocate for the end user, and work with global escalation teams to restore service quickly. Beyond day-to-day support, you’ll help improve the processes, tools, and standards across our end-user computing environment. Your technical knowledge and proactive mindset will directly influence service quality, user satisfaction, and operational efficiency.\nWhat you’ll do:\nProvide on-site desktop support in the Tokyo office and remote support to users in other locations, resolving issues at first contact wherever possible\nTriage and resolve incidents and service requests via ServiceNow, phone, email, chat, and monitoring tools\nSupport Windows and macOS environments, including device builds, deployments, upgrades, and administration of core EUC technologies such as Active Directory, Entra ID, and endpoint management tools\nSupport audio-visual systems, meeting room technology, and workstation testing and rollouts, as well as business-critical users including the trading floor and senior stakeholders\nManage vendor relationships, local procurement, and asset management, and help coordinate the IT elements of Business Continuity, Tech & Ops Risk, and Vendor Risk Management in Tokyo\nIdentify opportunities for service improvement, automation, and efficiency, working with global support and escalation teams\nWhat You’ll Need:\nHands-on Active Directory administration experience\nExperience supporting Windows and macOS environments in a medium to large organization, with strong knowledge of desktop hardware, operating systems, and end-user software\nExperience supporting users in a Microsoft 365 environment, including collaboration and audiovisual tools such as Microsoft Teams\nFamiliarity with endpoint management tools (e.g. SCCM, Intune, Jamf or equivalent) and ITSM platforms such as ServiceNow\nExcellent communication skills and a strong customer service mindset, with the ability to prioritize workload and work under pressure to tight deadlines\nDesirable: experience supporting a mobile workforce, senior stakeholders, or trading floor environments; endpoint security, VPN, or remote access (e.g. Zscaler); Microsoft Teams Rooms; relevant certifications\nThe perks:\nYour growth fuels our success! Thrive with tailored development programs, mentoring opportunities with leaders, and clear career progression. Expand your network through committees, sports and social clubs. Enjoy extra time off for volunteering and community work.\nCompetitive salary\nFlexible and hybrid working\nGym membership reimbursement of up to ¥110,000 per year\nEmployee Assistance Programme for employees and their families\nHealth and wellbeing benefits\nComprehensive global and local onboarding programme\nStrong employee community and social initiatives\nNumber of openings\n1","description_format":"text","description_chars":4035,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Gym membership","Hybrid work"],"hiring_locations":[{"name":"Japan","iso":"JP","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Online Brokerage & Trading Platforms","Forex & CFD Brokers"],"lifecycle":[{"event":"open","at":"2026-11-10T11:44:59Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":15,"reasons":["conf:3","win:early"],"computed_at":"2026-11-10T21:25:54Z"},"pay":null,"html_url":"https://alion.io/job/ig-euc-engineer","json_url":"https://alion.io/job/ig-euc-engineer.json","meta":{"generated_at":"2026-11-10T21:25:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":38407},"rest":"https://alion.io/mcp/rest/get_company?id=38407"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fig-euc-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fig-euc-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fig-euc-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ig-euc-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fig-euc-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4013906}},{"tool":"search_jobs","arguments":{"company":"ig.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4013906},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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