Premium Client Manager (Emerging Markets)

Job Title

Job Description

Premium Client Manager, Emerging Markets

Role title: Premium Client Manager, Emerging Markets

Locations: Melbourne/Sydney/ Singapore (Hybrid)

Employment type: Permanent, full time

Reporting into: Senior Commercial Manager

Job Description

So, who are we?

Hello, we're IG Group. We are a publicly-traded FTSE250 FinTech company who run mobile, web and desktop platforms that help our clients trade stocks& shares, leveraged products, Futures & Options and Crypto.

We are ambitious. Over 340,000 people already use our platforms. We're global with offices in 18 countries and products in 16 regions. We're hungry to move faster, ship better product for our customers and grow our user base. We believe in high autonomy, and we want people who are looking to do things differently in order to create better experiences for our customers.

We work in cross-functional teams and are laser focused on increasing the number of active clients we serve to drive sustainable growth.

About the Role

We're looking for a Premium Client Manager to grow and service a portfolio of high-value clients across our emerging markets business. You'll own the sourcing of new clients, build genuine relationships with existing ones, and connect them with the analysts and experts who add real value to how they trade.

About the Team

This role sits within the Premium team supporting IG's Emerging Markets business, reporting into the Senior Commercial Manager. There are no direct reports. You'll work closely with the wider Premium desk, analysts and subject matter experts, and Salesforce-logged client records to ensure a consistently excellent client experience.

What you’ll do

Drive own-source acquisition of new high-value clients, building a healthy pipeline of prospective business that reflects the quality of IG's premium client proposition.

Provide an excellent, proactive service to a small book of managed clients, while also servicing our high-value non-managed client base.

Manage a small book of clients, identifying and introducing commercial opportunities to maximise the value of these house accounts.

Attend face-to-face meetings and client events, tailoring content to different client tiers and creating opportunities for clients to interact with analysts, experts and Premium Client Managers.

Carry out live market dealing and trade execution for direct and indirect clients (full training provided), alongside desk support to the Premium team including administrative tasks and inbound client queries.

Maintain accurate, timely records of client communications, meetings and business agreements, logging them on Salesforce.

Demonstrate and champion IG's values, driving towards the company's strategic and commercial goals.

What you’ll need for this role

At least 5 years' experience in a similar client management, premium service, or broking/derivative sales role.

Fluent in Cantonese, Mandarin and English, with the ability to build rapport and manage complex client conversations in all three.

Good understanding of emerging markets and the dynamics affecting clients trading within them.

Strong relationship management and business development skills, with a track record of contact with high-net-worth or professional trading clients.

Comfortable presenting to and engaging with clients at face-to-face meetings and events.

Excellent attention to detail and record-keeping discipline.

Desirable

Background in financial services or a similarly regulated industry.

Knowledge of CFDs, margin trading, and related financial products.

Experience in consultative selling and solution-based sales approaches

Demonstrated ability to identify cross-selling and upselling opportunities within existing relationships

How we work

We try to take a thoughtful approach to our ways of working as a company. We follow a hybrid working model with 3 days in the office -- which we think balances the need to collaborate effectively and connect with each other. When it comes to how we deliver, there are 5 things we want everyone to do to drive high performance, better learning and career satisfaction:

Lead and Inspire: Drives trust, alignment, and enthusiasm

Think Big: Focus on the problems that most impact commercial outcomes

Champion the client: Understand and prioritize client's needs

Deliver at pace: Push for fast, sustainable growth;

Raise the bar: Take ownership, be accountable and share feedback

We believe that diversity is vital to success, it fuels creativity, drives innovation and sets us up for global success. We're committed to building teams with a variety of perspectives and skills to help us realize our vision and strategy, that's why we encourage applications from people with diverse backgrounds and experiences to join us on this journey. Learn more about our D&I approach here.

The Perks

Your growth fuels our success! Thrive with tailored development programs, mentoring opportunities with leaders, and clear career progression. Expand your network through committees, sports and social clubs. Enjoy extra time off for volunteering and community work.

Learn more about the Perks here!

Join us for this exciting journey. Apply now!

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