{"id":4201642,"url":"https://alion.io/job/ig-premium-client-manager","title":"Premium Client Manager","company":{"id":38407,"name":"IG","domain":"ig.com","url":"https://alion.io/company/ig","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":7,"ghost_share":0,"stale_share":0.143,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Frankfurt am Main, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-11-12T22:27:30Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T22:27:30Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Title\nPremium Client ManagerJob Description\nPremium Client Manager\nDepartment\nPremium Client Management Team\nReports to\nHead of Client Europe\nLocation\nFrankfurt am Main\nContract\nPermanent, Full-time\nAbout IG\nIG Group is a publicly traded FTSE 100 FinTech company running mobile, web and desktop platforms that help clients trade shares, leveraged products, futures & options and crypto.\nRole Purpose\nDrive revenue growth through excellent customer service across all high value customers, deliver exceptional client experience for IG's premium client segment through proactive relationship management, strategic client development across a dedicated portfolio of high-value traders and investors. You will increase and maintain activity within the HNWI client book by building long-term, trust-based relationships and delivering bespoke service.\nSuccess Profile\nThe ideal candidate is a results-driven relationship manager who can balance high-touch client service with ambitious revenue targets. You are comfortable with face-to-face meeting, event hosting and building lasting client communities, while maintaining strict compliance with execution-only trading regulations. Strong commercial acumen and a solid financial services background are fundamental.\nKey Responsibilities\nRevenue Growth\nBuild and grow your client book \nDrive quarterly revenue growth through strategic client engagement, and trigger trading appetite among existing clients through timely, relevant conversations \nReactivate dormant clients through special offers, event invitations and retention calls \nAnalyse client profitability and prioritise engagement accordingly; structure rebate agreements and pricing that optimise lifetime value \nTrack conversion metrics, product adoption rates and revenue per client \nProduct Expansion\nIdentify natural cross-sell and up-sell opportunities aligned to each client's objectives and trading style \nDeliver demos, webinars and interactive content that demonstrate value \nIdentify the most appropriate client solutions (not just quick wins) to drive trust and long-term relationships \nOutstanding Client Care\nConduct needs-based discovery to understand client goals and growth potential, using effective questioning, handling objections proactively and always securing a commitment to the next step \nDevelop personalised engagement strategies for each client, using multi-channel outreach (in person, phone, video, digital) tailored to client sophistication \nDeliver market insights and strategic guidance that build credibility, using market events and volatility for strategic client conversations \nStay informed on market and competitor news and use it to enhance the client's trading experience \nResolve client issues quickly, leveraging relationships across IG (dealing desk, credit, payments and other teams) and keeping clients informed of progress rather than being solely reactive \nSolicit client feedback, share it with the appropriate teams, record key information in the CRM (Salesforce) and track updates through to follow-up with the client \nCollaboration\nWork closely with Customer Support and wider teams, sharing client insights and supporting high value clients with complex cases. \nMaintain strict compliance and attention to detail in all client interactions, records and bookings \nEssential Requirements\nExperience\nMinimum 2 years in premium client management within financial services, with leveraged trading products expertise (CFDs, forex, derivatives) \nProven track record managing high-net-worth client relationships \nQuantifiable results in revenue generation and client retention, including meeting or exceeding targets in competitive environments \nExperience working in regulated financial environments \nBonus: ability to bring an existing client network \nQualifications\nMultilingual fluency would be an advantage \nCore Competencies\nRevenue-focused mindset with proven ability to meet and exceed targets \nConsultative selling: uncovering needs through discovery questioning and positioning solutions aligned to client objectives \nCommercial acumen: connecting client goals to revenue outcomes and understanding what drives trading volume and product adoption \nAnalytical mindset for client profiling and prioritisation \nExceptional communication skills for explaining complex financial products and building credibility with high-net-worth individuals \nStrong organisational skills: coordinating multiple client relationships while maintaining quality standards and planned use of time \nSelf-motivated, with the ability to work under pressure and against challenging KPIs \nBehaviours and Culture\nAlignment with IG Europe culture: Clarity, Pace, Ownership, with a balanced focus on both results and people.\nResults\nBe accountable, do what you say and show tenacity \nShow self-discipline, initiative and a proactive mindset towards collaborative problem solving \nFix problems as soon as you encounter them, or escalate where necessary \nRespect\nTreat clients and colleagues fairly and courteously, with integrity and honesty \nAdapt communication style to enhance others' experience and maximise opportunity \nListen to understand; show resilience, ask for support and admit mistakes while identifying solutions \nCollaborate with a \"One team\" ethos and empathy for different departments' and clients' needs \nCompensation Structure\nBase salary \nCompetitive performance-based commission structure for acquisition of new clients \nQuarterly bonus linked to performance vs. targets and individual KPIs \nComprehensive benefits package \nNumber of openings\n1","description_format":"text","description_chars":5595,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Online Brokerage & Trading Platforms","Forex & CFD Brokers"],"lifecycle":[{"event":"open","at":"2026-11-12T22:27:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":15,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-11-13T00:37:43Z"},"pay":null,"html_url":"https://alion.io/job/ig-premium-client-manager","json_url":"https://alion.io/job/ig-premium-client-manager.json","meta":{"generated_at":"2026-11-13T00:37:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1387,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":38407},"rest":"https://alion.io/mcp/rest/get_company?id=38407"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fig-premium-client-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fig-premium-client-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fig-premium-client-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ig-premium-client-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fig-premium-client-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4201642}},{"tool":"search_jobs","arguments":{"company":"ig.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4201642},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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