{"id":2120181,"url":"https://alion.io/job/ig-senior-product-manager","title":"Senior Product Manager","company":{"id":38407,"name":"IG","domain":"ig.com","url":"https://alion.io/company/ig","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Product","role_family":"Product","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":95000,"max_usd":175000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":37},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-14T18:06:43Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Job Title\nSenior Product ManagerJob Description\nLocation: London, UK (Hybrid: 3 days in office)\nEmployment type: Permanent, full time\nReporting into: Head of Product, Lifecycle\nSo, who are we?\nIG Group is a FTSE 100 fintech operating across five continents, serving over 1.4m customers and handling billions of dollars in transactions - built on scale, trust, and proof. We didn't pivot to innovation; it's how we've always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that's rare in established businesses.\nThe bar is high - bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next.\nJoin us at IG - the future gets built here.\nYour Team:\nThis role sits within the Product function, reporting into the Head of Product - Lifecycle. You will use AI tools and work closely with engineering, design, operations, compliance, legal, and marketing to define and deliver the digital servicing proposition. The team operates at the intersection of product craft and commercial ambition - focused on building tooling and self-service experiences that make it easier for clients to help themselves, and easier for agents to help everyone else.\nYour role in the Team’s Success:\nThis is a role for a Senior PM who is as comfortable defining strategy as they are shipping against it. As Senior Product Manager for Digital Servicing, you will own the product vision and multi-quarter roadmap for IG's operational tooling suite.\nYou will determine which problems are worth solving, set direction, and drive execution end to end, with two outcomes anchoring your mandate: raising customer satisfaction and lowering our cost to serve. You'll get there by consolidating an overlapping product suite, embedding AI across the service journey from client-facing chatbot to agent-facing systems, and giving clients better ways to help themselves so fewer issues need to reach the CX team at all. You will not be handed a brief. You will write it.\nWhat You'll Do:\nProduct strategy and roadmap\nOwn the product vision and multi-quarter roadmap for your vertical, aligned to IG's commercial objectives - not just contributing to it, but setting it.\nDetermine which problems are worth solving and why, before any solution work begins.\nMake strategic build vs buy vs partner decisions grounded in customer needs, commercial viability, and technical feasibility.\nDrive competitive intelligence and translate market insights into differentiated propositions.\nDiscovery and delivery\nRun discovery that goes beyond what customers say - understand the motivations, friction points, and habits that drive or block investing behaviour.\nUse AI tools actively across your workflow: synthesising research, generating prototypes, accelerating delivery, and surfacing insights faster.\nPartner with engineering and design to scope, prioritise, and ship with quality and pace.\nDefine success metrics and iterate relentlessly based on evidence.\nCross-functional leadership\nInfluence stakeholders across product, engineering, legal, compliance, marketing, and senior leadership - you drive alignment up, down, and across the organisation.\nNavigate regulatory requirements and translate compliance constraints into seamless customer experiences.\nWork comfortably with APIs, backend infrastructure, and platform integrations.\nMentor and raise the bar for PMs around you.\nWhat You'll Need: Essential:\nSignificant experience of shipping products in fintech, financial services, or another regulated industry, ideally in servicing, operations, or CX-adjacent tooling.\nProven ability to own and drive product strategy across a broad, multi-system product surface - not just roadmap input, but vision setting and direction.\nDeep curiosity about client and agent behaviour - you understand what drives someone to contact support, what resolves it quickly, and what would have prevented it in the first place.\nAI-native working style: you already use AI tools (LLMs, prototyping tools, research synthesis, workflow automation) to move faster and think better.\nComfortable with ambiguity - you can define the problem when the brief doesn't exist yet.\nObsession with customer experience - you sweat the details that make journeys feel effortless.\nRegulatory intuition - you can navigate compliance without it becoming a blocker to great UX.\nEvidence and data-driven - you define metrics, run experiments, and make calls based on what works.\nStrong stakeholder management - you influence without authority and drive alignment across complex organisations.\nDesirable:\nA track record of measurably reducing cost to serve or improving CSAT through product-led change, ideally within financial services or another regulated consumer industry.\nHave consolidated multiple internal or client-facing tools into a single, simplified product suite in a previous role.\nHave deployed AI or automation across a service journey - chatbot, agent-assist, or workflow automation - with demonstrable impact on resolution time or contact volume.\nHave built self-service products that measurably reduced inbound contact into a support or CX function.\nThe Perks:\nYour growth fuels our success! Thrive with tailored development programs, mentoring opportunities with leaders, and clear career progression. Expand your network through committees, sports and social clubs. Enjoy extra time off for volunteering and community work.\nCompetitive salary\nFlexible Benefits Package on top of your salary (12%)\nPrivate medical cover for you and your family\nLife insurance\nContribution to gym memberships\n25 Days holiday, with 1 additional day off to celebrate your Birthday & 2 additional days off a year for voluntary work (28 in total\nThe option to buy or sell holiday days.\nUnlimited access to the LinkedIn Learning Platform\nA comprehensive global and local onboarding process\nEmployee-led LGBTQ+, Women’s, Black and Parents & Carers networks with an annual budget for organising events & projects that foster an open, diverse and inclusive culture\nEnhanced primary (maternity), secondary (paternity), and shared parental pay and leave, as well as a range of support and benefits for parents\nOption to participate and create ESG initiatives based on IG Brighter Future Fund\nNumber of openings\n0","description_format":"text","description_chars":6387,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Gym membership","Life insurance"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Online Brokerage & Trading Platforms","Forex & CFD Brokers"],"lifecycle":[{"event":"open","at":"2026-10-08T23:55:15Z"}],"visa":[],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.79,"p_room":0.9,"age_days":15,"expected_fill_days":22,"reasons":["conf:11","velocity","win:mid"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/ig-senior-product-manager","json_url":"https://alion.io/job/ig-senior-product-manager.json","meta":{"generated_at":"2026-10-14T19:23:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25515,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":38407},"rest":"https://alion.io/mcp/rest/get_company?id=38407"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fig-senior-product-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fig-senior-product-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fig-senior-product-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ig-senior-product-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fig-senior-product-manager"}]}