{"id":2120070,"url":"https://alion.io/job/ig-service-desk-analyst-2","title":"Service Desk Analyst","company":{"id":38407,"name":"IG","domain":"ig.com","url":"https://alion.io/company/ig","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kraków, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":20000,"max_usd":49000,"period":"year","method":"role_country_seniority_unknown","sample_n":71},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Java","optional":false},{"name":"Microsoft Defender","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-05T00:00:00Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-14T18:06:43Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Job Title\nService Desk AnalystJob Description\nCompensation details will be shared by the recruiter during the first interview.\nSo, who are we?\nIG Group is a FTSE 100 fintech operating across five continents, serving over 1.4m customers and handling billions of dollars in transactions - built on scale, trust, and proof. We didn't pivot to innovation; it's how we've always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that's rare in established businesses.\nThe bar is high - bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next.\nJoin us at IG - the future gets built here.\nYour Team:\nIG’s Service Desk team are the first point of contact between end users and IT. The team are responsible for recording incidents and service requests within IG, and work to either restore service as quickly as possible, also were required, alert and/or escalate to the specialist support team. The position requires technical troubleshooting abilities and excellent customer service skills.\nWhat you’ll do:\nTriage incidents and service requests via phone, e-mail, communicator, ServiceNow. \nTroubleshoot end user incidents and where possible resolve upon first contact. \nAccurately record and document all details of the incident or service request, including categorization and priority into ServiceNow \nThe primary base of this role is to proactively work within the Kraków based Service Desk team to support the EMEA region with various aspects of the role supporting the company globally. \nWhen incidents are raised the job holder will need to quickly determine the severity of the issue with regard to business impact and technical complexity. \nThis role encompasses all areas of technology used within the desktop environment including Microsoft, Apple, and a range of bespoke applications supporting both the trading desk and general IT infrastructure. \nDay to day tasks will involve various aspects of UK, EMEA, and Global support including AD management, workstation application testing, deployment and maintenance, print management, patching, rollouts, video, video conferencing, as well as servers and software that support these functions were required. Predominantly PC but also Mac support. \nThe successful candidate will be able to demonstrate a technical proficiency and depth of experience across desktop related technology such as: Active Directory, TCP/IP, Windows Defender, Mobile Device Management, Microsoft SCCM as well as an in-depth knowledge of the Microsoft operating system family. \nProvide remote access/VPN support. \nBuild relationships with the escalation teams to ensure that IT-delivered services and end-user productivity goals are understood and met or exceeded. \n Be an advocate for the end user to ensure he or she receives high-quality and timely service and support from the entire IT organization. \nWill be able to demonstrate strong problem-solving and organizational skills \nAbility to work under pressure and to tight deadlines \nInitiate ideas to drive service improvements and efficiencies within the team \nNotes: The team work in shift over a 24-hour period, the successful candidate will be required to participate in the Out of Hours Support Rota over the whole weekend. \nWhat You'll Need:\nEager to learn and quick to learn \nExcellent communication and interpersonal skills \nInterest in financial products \nWindows 10 desktop infrastructure within a large financial (or similar) organization. \nActive Directory administrative experience within a medium / large organization. \nApplication deployment and maintenance, including testing and documentation. \nPractical understanding of computer hardware and software. \nExperience working with Call logging systems e.g. ServiceNow. \nExperience of Java in a desktop environment ,Self-organized \nAbility to follow procedures and guidance \nUnderstanding of the role of Service Desk in an organization \nThe perks:\nIt really is more than a job. We think like a start-up, but we deliver like a FTSE 100 - so the bar is high, and we won't pretend otherwise.\nWe work hybrid, which means three days in the office. We’ll recognise your talent and make sure that you can still have a life - at work, and outside of it. Networks, committees, awards, sports and social clubs, mentorships, volunteering opportunities, extra time off… the list goes on.\nCompetitive salary & benefits plan \nLife Insurance\nMy Benefit Platform\nMedical Insurance with Medicover\n1 additional day off to celebrate your Birthday \n2 additional days off a year for voluntary work \nShare Plans for Employees \nFree lunch at the office (ones per week)\nEmployee Assistance Program \nWe work in hybrid working model \nNumber of openings\n1","description_format":"text","description_chars":4848,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Hybrid work","Life insurance"],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Online Brokerage & Trading Platforms","Forex & CFD Brokers"],"lifecycle":[{"event":"open","at":"2026-10-08T23:55:15Z"}],"visa":[],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.749,"p_room":0.945,"age_days":9,"expected_fill_days":14,"reasons":["conf:11","velocity","win:mid"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/ig-service-desk-analyst-2","json_url":"https://alion.io/job/ig-service-desk-analyst-2.json","meta":{"generated_at":"2026-10-14T22:03:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29601,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":38407},"rest":"https://alion.io/mcp/rest/get_company?id=38407"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fig-service-desk-analyst-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fig-service-desk-analyst-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fig-service-desk-analyst-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ig-service-desk-analyst-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fig-service-desk-analyst-2"}]}