{"id":3808035,"url":"https://alion.io/job/ig-trainer-customer-experience","title":"Trainer - Customer Experience","company":{"id":38407,"name":"IG","domain":"ig.com","url":"https://alion.io/company/ig","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Education","role_family":"Education","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kraków, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-11-05T14:06:23Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-07T00:38:29Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Title\nTrainer - Customer ExperienceJob Description\nCompensation details will be shared by the recruiter during the first interview.\nSo, who are we?\nIG Group is a FTSE 100 fintech operating across five continents, serving over 1.3m customers and handling billions of dollars in transactions - built on scale, trust, and proof. We didn't pivot to innovation; it's how we've always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that's rare in established businesses.\nThe bar is high - bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next.\nJoin us at IG - the future gets built here.\n Your team\nYou’ll join the Learning, Training and Knowledge Management team within Customer Experience (CX) and work closely with stakeholders across other operational teams.\nYour role in the Team's Success\nAs a Trainer, you’ll help develop the talent across our CX teams. You’ll deliver product, process and soft-skills training to colleagues at every stage of their journey with us.\nYou’ll be the first point of contact for every new joiner in CX. Reporting to the Manager of L&D, you’ll also help shape how our people learn and grow using cutting-edge AI tooling and human judgement.\nWhat you’ll do\nCX Onboarding\nDeliver a new and revamped New Joiner Onboarding programme alongside the learning designers to reflect a quicker, more efficient onboarding.\nDeliver live training sessions and assessments throughout onboarding.\nServe as the first point of contact for all CX new joiners.\nAct as the SME for all onboarding topics and collaborate with the designers to create e-learning.\nUpskilling Pathways\nHelp the content designers develop upskilling pathways for CX teams.\nDeliver Advanced Product Test (APT) training and assessments and oversee the Trade Execution Test (TET) batches.\nDeliver engaging e-learning for product launches and regulatory refreshers.\nStakeholder Management\nScope new training needs in collaboration with stakeholders.\nWork with WFM, Config and QA teams to develop and maintain training feedback loops and conduct TNA thereafter.\nManage the learning management system (LMS) and related admin.\nWhat you’ll need\nProven experience delivering training or similar.\nExperience with AI-enabled learning and knowledge management platforms (Sana, Docebo, LearnUpon, ServiceNow KM, or similar).\nExcellent interpersonal and communication skills. A continuous improvement mindset with high attention to detail.\nConfidence engaging audiences of differing experience and seniority.\nStrong organisation and time-management skills.\nThe ability to work independently and keep stakeholders updated.\nFlexibility to accommodate different time zones and learning styles.\nDesirable\nBackground in financial services, fintech, or trading environments.\nFamiliarity with regulatory training requirements in financial markets.\nThe Perks\nIt really is more than a job. We think like a start-up, but we deliver like a FTSE 100 - so the bar is high, and we won't pretend otherwise. We work hybrid, which means three days in the office. We’ll recognise your talent and make sure that you can still have a life - at work, and outside of it. Networks, committees, awards, sports and social clubs, mentorships, volunteering opportunities, extra time off… the list goes on.\nCompetitive salary \nPerformance related bonus \nLife insurance \nMedical insurance for you and your families \nEarn points on our benefits platform and spend them your way, on shop vouchers or a multisport gym card \nAn additional day off to celebrate your birthday, and 2 additional days off a year for volunteering \nShare plans for employees to join \nLunch on us in the office (once per week) \nEmployee assistance program \nAccess to LinkedIn Learning Platform to support your personal development \nHoliday getaway allowance (“wczasy pod grusza”) \nAnnual parties & social events \nNumber of openings\n1","description_format":"text","description_chars":4028,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Life insurance"],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Online Brokerage & Trading Platforms","Forex & CFD Brokers"],"lifecycle":[{"event":"open","at":"2026-11-05T14:06:23Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":15,"reasons":["conf:5","velocity","win:early"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/ig-trainer-customer-experience","json_url":"https://alion.io/job/ig-trainer-customer-experience.json","meta":{"generated_at":"2026-11-07T12:05:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13081,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":38407},"rest":"https://alion.io/mcp/rest/get_company?id=38407"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fig-trainer-customer-experience"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fig-trainer-customer-experience"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fig-trainer-customer-experience"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ig-trainer-customer-experience\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fig-trainer-customer-experience"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3808035}},{"tool":"search_jobs","arguments":{"company":"ig.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3808035},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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