IT Support Officer

We are looking for a IT Support Officer to assist in maintaining and supporting the IT infrastructure of our production units in Sialkot. This role is ideal for a recent graduate with basic IT knowledge who is eager to learn and grow in a fast-paced manufacturing environment. You will work under the guidance of senior team members to ensure network uptime, troubleshoot hardware/software issues, and support production floor systems.

Key Responsibilities

Network & Infrastructure Support

· Assist in monitoring firewalls, WiFi access points, LAN, and WAN connectivity.

· Help maintain 99.9% uptime on production floor networks under supervision.

· Support basic VLAN, subnetting, and VPN configurations.

· Report ISP link issues and assist in failover testing.

Systems Administration Support

· Perform routine checks on Windows Server (AD, DNS, DHCP) and Linux servers.

· Troubleshoot basic hardware/software issues on production terminals, barcode printers, and floor PCs.

· Assist in managing Active Directory users and permissions.

Security & Compliance Support

· Review basic firewall logs and report anomalies.

· Help implement backup and recovery procedures for production data.

ERP Support (Preferred)

· Assist in troubleshooting ERP client issues on the production floor.

· Coordinate with senior staff and ERP vendors for issue resolution.

Production Floor Support

· Respond to basic IT tickets (printers, scanners, machine connectivity).

· Maintain IT asset inventory (switches, routers, access points, printers).

Requirements

• BCS (Bachelor of Computer Science) - mandatory (BSc CS, BS IT also accepted)
• 0-1 year (internships or fresh graduates welcome)
• Understanding of TCP/IP, LAN, WiFi, basic firewall concepts
• Basic knowledge of Windows Server (AD, DNS, DHCP) and Linux (Ubuntu/CentOS)
• Basic hardware, software, and printer troubleshooting skills
• Basic understanding of ERP modules (inventory, production)
• Willingness to learn, teamwork, communication, ability to work under supervision

Preferred Certifications (Not mandatory)

• CompTIA IT Fundamentals (ITF+)
• Cisco CCNA (or currently studying)
• Linux Essentials

Benefits

Fuel Allowance

Medical Insurance

Free Lunch Facility (In-house)

GYM Passport (Panel Gym's Free of Cost)

Participatory Fund

Market Competitive Salary

Learning & Challenging Work Environment

Amazing Work Culture

Paid Time off

Group Life Insurance

Maternity Leaves and many more