{"id":2838899,"url":"https://alion.io/job/igd-customer-support-executive-6-8-months-ftc","title":"Customer Support Executive 6-8 Months FTC","company":{"id":1926915,"name":"IGD","domain":"igd.com","url":"https://alion.io/company/igd-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-19T08:10:12Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-26T08:03:05Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"At IGD, we’re proud to be a Great Place to Work, where our people are empowered to grow, inspired to lead and ready to make a difference. At the heart of that experience is how we attract, welcome, and support new colleagues to join us.\nThat’s where you come in.\nWe’re looking for a Customer Support Executive who will be responsible for assisting customers with inquiries, resolving complaints, processing sales orders, managing subscriptions, and ensuring the CRM database is kept up to date with accurate customer information. The ideal candidate is detail-oriented, organised, and capable of handling multiple tasks while providing exceptional service and support to our customers and client success team.\nWhat you’ll do\nCustomer Support:Respond to customer inquiries via phone, email, and our AskIGD service in a timely and professional manner.\nSales Order Processing:Process customer orders accurately and efficiently, ensuring correct product, service and billing details.\nSubscription Management:Oversee subscription services by onboarding new users, resolving any issues, and facilitating the setup of web subscriptions, ensuring a smooth and efficient experience for customers.\nCRM Management:Maintain and update the CRM database with accurate customer information.\nIssue Resolution:Resolve customer complaints and issues quickly and effectively, ensuring a positive outcome and maintaining customer loyalty.\nProduct Knowledge:Continuously stay updated on product, services, and industry trends to provide customers with the best support.\nCollaboration:Work closely with the client success, Insight and marketing teams to ensure seamless customer experience, driving high levels of customer satisfaction.\nAccount Management: Manage a select group of accounts, supported by an account-based marketing program, to ensure tailored service and optimize client relationships.\nFollow-up:Ensure follow-up with customers to guarantee their issues are resolved, subscriptions are properly managed, and they are satisfied with their overall experience.\nFeedback: Provide insights to management on customer feedback and areas for process improvements.\nWhat we’re looking for\nPrevious experience in customer service, sales order processing, or subscription management is preferred.\nA degree qualification is desired but not essential\nExperience using CRM software or customer management tools.\nStrong verbal and written communication skills.\nAbility to work efficiently in a fast-paced environment, managing multiple priorities.\nDetail-oriented with a strong ability to maintain accuracy when processing orders and updating databases.\nProactive and self-motivated with a focus on customer satisfaction.\nAbility to handle difficult customer situations with professionalism and empathy.\nBasic computer skills, including proficiency with Microsoft Office and CRM tools.\nThe rewards\nWe offer a range of benefits, including a market leading pension, a bonus scheme, the ability to buy and sell annual leave plus a generous medical insurance package. You will have a great work-life balance, where you are empowered & trusted to manage your time.\nThe location\nWe are operating a hybrid approach to working with a mix of home and office-based working. We are based in a very accessible location within the M25, just 20 miles from Central London.\nOur behaviours\nWe’re hungry for better\nWe solve it together\nWe make it happen\nWe say what needs to be said\nMore about our people\nWe’re looking for inspiring professionals; talented people who seek personal and career growth and are ambitious to develop their potential and unlock opportunities for society, for our clients and themselves.\nWe seek and attract the very best people and create an environment that supports and includes them. We aim to encourage a culture where people can be themselves and be valued for their contribution. We welcome applications from diverse candidates. Please discuss any adjustments that you may require throughout the selection and assessment process.\nMore about IGD\nWe are a strategic insight foresight and learning organisation. Here to unite the industry and benefit society. We invest all our profit into Social Impact.\nWe foster collaboration through a broad range of forums, bringing together businesses, policymakers, and thought leaders. By providing evidence-based insights, credible research, and strategic foresight, we help organisations make informed decisions that benefit their operations and contribute to the collective good of society.","description_format":"text","description_chars":4526,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Market Research","Retail & Commerce AI"],"lifecycle":[{"event":"open","at":"2026-10-19T08:10:12Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.852,"p_room":1,"age_days":6,"expected_fill_days":23,"reasons":["conf:2","win:early"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/igd-customer-support-executive-6-8-months-ftc","json_url":"https://alion.io/job/igd-customer-support-executive-6-8-months-ftc.json","meta":{"generated_at":"2026-10-26T09:05:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12164,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1926915},"rest":"https://alion.io/mcp/rest/get_company?id=1926915"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Figd-customer-support-executive-6-8-months-ftc"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Figd-customer-support-executive-6-8-months-ftc"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Figd-customer-support-executive-6-8-months-ftc"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/igd-customer-support-executive-6-8-months-ftc\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Figd-customer-support-executive-6-8-months-ftc"}]}