{"id":2058025,"url":"https://alion.io/job/igel-enterprise-relationship-manager-contact-centers","title":"Enterprise Relationship Manager - Contact Centers","company":{"id":15576,"name":"IGEL","domain":"igel.com","url":"https://alion.io/company/igel","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HiBob","truth_index":{"grade":"B","score":80,"open_postings":35,"ghost_share":0.257,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":79,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"staff","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":15000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":15000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-03-11T15:34:25Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-26T02:41:31Z","board_verified":true,"closed_at":null,"days_open":228,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":228},"description":"Position: Enterprise Relationship Manager - Contact CentersLocation: US - Remote\nTHE ROLE:\n\nThe Enterprise Relationship Manager (ERM) will be a highly motivated individual responsible for managing a targeted number of large, named accounts in the Call Center/BPO space, with greater than 15,000 employees in order to achieve and exceed sales targets. This position will be responsible for the management and growth of specific named accounts, developing C-level relationships, selling deep and wide, and key requirements related to a high-performance sales organization.\nResponsabilidades\nMust have 10+ years of experience in the Field selling software or hardware to Enterprise/Global customers with a Call Center/BPO Background.\nMust be Channel Friendly. IGEL is 100% Channel.\nMust be a hunter. This is not a farming role.\nMust demonstrate a track record of success resulting from following a repeatable process.\nMust be willing and able to work in a fast-paced environment\n Strong track record in penetrating / closing new accounts, planning and managing territory resources, leveraging channel partners and exceeding revenue goals.\nProven history of sales overachievement; a demonstrated rolodex of multiple levels of contacts in regional accounts; the ability to close complex software and services transactions; high-level cross-company and partner engagement skills.\nDemonstrated ability to identify, qualify and close 6-7 figure sales opportunities.\nExcellent organization and collaboration skills and a passion for developing world class best practices, within the virtual team and in the region.\nMust be a strategic thinker and have proven excellence in Strategic Account planning and delivery.\nExcellent communication skills and strong presentation skills.\nDemonstrated ability to meet and exceed bookings and revenue targets consistently year over year.\nGood reputation in the region.\nAbility to follow through and meet deadlines.\nExcellent balance of strategic and tactical skills.\nThis role will require someone who is comfortable working in a small, expanding company, and must possess a desire to be entrepreneurial and adaptable to a changing, growing environment.\nExperience selling emerging technologies over an extended sales cycle competing against the status quo or against incumbents.\nExcels at finding and closing new business while also expanding existing relationships and has strong problem solving and consultative sales skills.\nHighly motivated and capable of working independently.\nRequisitos\nEffectively deliver the IGEL value proposition, demonstrating an understanding of the solution and individual products.\nManage customer expectations and contribute to a high level of customer satisfaction.\nUse forecasting and pipeline management to manage sales growth.\nMeet monthly, quarterly and annual sales targets.\nUse our Microsoft CRM application to develop and utilize professional account management and follow-up procedures.\nAttend local marketing events as appropriate.\nBecome the primary contact person within your enterprise accounts while working closely with your colleagues, Inside Sales Representatives, Channel Managers and Sales Engineers.\nDevelop a sustained pipeline of accounts by actively prospecting via networking, marketing lead follow-up, and personal relationships to independently close contracts.\nAppropriately engage management and subject-matter experts in the sales cycle.\nPresent territory plan reviews, weekly forecasting reviews, and quarterly sales reviews to the executive team.\nBuilding and maintaining strong business relationships with senior level executives.\n\nBeneficios\n11 company-paid holidays per year\n18-22 days of PTO per year (18 days in year 1, 20 days starting in year 2 and 22 days after 5 years of service)\nSick time of 10 days per year, with rollover of unused days\n401(k) plan with 100% company match, up to $15,000 per year\nPaid maternity and paternity leave\nMonthly home office allowance\nRemote working opportunities and flexible working times, so you can combine your demanding work with your personal goals\nEmployee Assistance Program (EAP) and Financial Wellness tool\nCompany-paid life insurance policy, long-term disability (LTD), and short-term disability (STD) coverage\nWellbeing apps, including Rightway, Headspace and Wellhub\nTraining and development opportunities to advance your career\nPresident’s Club for the highest performing salespeople and overachievers\nAn amazing culture powered by a workplace run on trust, empowerment, and feedback with a positive, inspiring working atmosphere\nA highly motivated team that is already looking forward to your support in developing strategies and achieving common goals, together with you!\nIGEL is an equal opportunity employer and makes employment decisions on the basis of merit. We want the best available person in every job. Our policy prohibits unlawful discrimination based on color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state or local laws.Additional information:\nPlease click here to access the information according to art. 13 data protection regulation (DSGVO) for applicants","description_format":"text","description_chars":5276,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Home office","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Hardware","IT Service & Asset Management","Operating Systems","Virtualization & Containers"],"lifecycle":[{"event":"open","at":"2026-10-08T00:40:19Z"}],"visa":[],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":1,"p_active":0.773,"p_room":0.28,"age_days":228,"expected_fill_days":79,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":15000,"is_top_pay":false},"html_url":"https://alion.io/job/igel-enterprise-relationship-manager-contact-centers","json_url":"https://alion.io/job/igel-enterprise-relationship-manager-contact-centers.json","meta":{"generated_at":"2026-10-26T06:27:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8677,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":15576},"rest":"https://alion.io/mcp/rest/get_company?id=15576"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Figel-enterprise-relationship-manager-contact-centers"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Figel-enterprise-relationship-manager-contact-centers"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Figel-enterprise-relationship-manager-contact-centers"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/igel-enterprise-relationship-manager-contact-centers\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Figel-enterprise-relationship-manager-contact-centers"}]}