{"id":3699068,"url":"https://alion.io/job/igel-technical-relationship-manager-healthcare","title":"Technical Relationship Manager-Healthcare","company":{"id":15576,"name":"IGEL","domain":"igel.com","url":"https://alion.io/company/igel","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HiBob","truth_index":{"grade":"A","score":86,"open_postings":29,"ghost_share":0,"stale_share":0.345,"repost_share":0,"time_to_fill_p50_days":68,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":null,"max":15000,"currency":"USD","period":"year","gross":null,"usd_annual":15000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"VMWare","optional":false},{"name":"Windows","optional":false},{"name":"Azure","optional":true},{"name":"Bash","optional":true},{"name":"Grafana","optional":true},{"name":"HIPAA","optional":true},{"name":"ITSM","optional":true},{"name":"Linux","optional":true},{"name":"Microsoft Teams","optional":true},{"name":"MS SQL","optional":true},{"name":"MySQL","optional":true},{"name":"PostgreSQL","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true},{"name":"ServiceNow","optional":true},{"name":"Splunk","optional":true},{"name":"Zero Trust","optional":true}],"status":"live","first_seen_at":"2026-11-03T15:04:15Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-11T00:58:43Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Position: T echnical Relationship Manager-HealthcareLocation: United States - Remote\nIndustry Focus: Healthcare (Health Systems, Hospitals, and Healthcare Delivery Organizations)\nTHE ROLE:\nAs a Technical Relationship Manager (TRM) on our Healthcare team, you'll be the main technical contact for a group of IGEL's health system and hospital customers. You'll help them get more out of IGEL, from day-to-day issues to long-term planning. You'll work with our Technical Support, Product Management, Customer Success, and Renewals teams to get them what they need. \nThis is a hands-on technical role combined with relationship management. Our customers run 24x7 clinical environments where endpoint uptime, fast and secure clinical application access, and protection of patient data directly affect patient care. Therefore, you'll need to understand both the technology and how clinicians use it.\nTravel Requirement: Up to 40% (customer sites, onsite technical reviews, and training) \nEXPERIENCE AND QUALIFICATIONS\nAt least 5 years in a customer-facing enterprise role such as Technical Relationship Manager, Technical Account Manager, or similar. \nAt least 5 years of experience in engineering, consulting, system integration, or enterprise IT infrastructure with a technology vendor or reseller. \nExperience in application and desktop virtualization, including Citrix Virtual Apps and Desktops, Omnissa Horizon (formerly VMware Horizon), or Microsoft Remote Desktop Services (AVD and Windows 365). \nAt least 2 years of hands-on experience with IGEL or similar enterprise technologies. IGEL experience is a big plus but not a must; strong technical and troubleshooting skills and a quick learning curve matter more. \nComfortable troubleshooting Windows and Linux systems and gathering diagnostic logs. \nClear communicator who builds strong customer relationships, stays organized, and maintains thorough documentation. \nSelf-directed, able to balance several customers and priorities at once, and experienced in running complex technical escalations. \nAdapts easily to new technology, shifting customer needs, and large, complex IT environments. \nHealthcare Experience - Strongly Preferred\nExperience in healthcare organizations: integrated delivery networks, acute care hospitals, academic medical centers, ambulatory clinics, physician groups, long-term care, or payers. \nProven track record of working in large health systems running thousands of shared endpoints across hospitals, clinics, and data centers, from nursing stations and workstations on wheels (WOWs) to patient rooms. \nUnderstanding of how EHRs like Epic, Oracle Health (Cerner), and MEDITECH reach the endpoint, including how Epic Hyperspace/Hyperdrive is delivered through Citrix or Omnissa Horizon and how EHR upgrades and go-lives affect endpoints. \nHands-on knowledge of Imprivata and how clinicians share devices day to day. \nExperience with clinical peripherals: badge readers, barcode scanners, label and wristband printers, signature pads, dictation devices (e.g., Nuance PowerMic/Dragon Medical), webcams, and headsets for telehealth. \nWorking knowledge of HIPAA and one or more of the following: HITECH, PHI/ePHI safeguards, HITRUST CSF, the NIST Cybersecurity Framework, audits, and access controls. \nExposure to Zero Trust, endpoint security, MFA (including EPCS), certificate-based authentication, network access control, and identity management. \nExperience supporting around-the-clock clinical operations: downtime procedures, business continuity, disaster recovery, and getting endpoints back after ransomware or other cyberattacks. \nProven track record of leading urgent incidents that involve infrastructure, cybersecurity, networking, EUC, EHR application teams, and outside vendors. \nFamiliarity with how change works in healthcare: approval boards, clinical change windows, EHR upgrade cycles, freezes, risk assessments, and phased rollouts with at-the-elbow support. \nExperience with Azure Virtual Desktop (AVD), Windows 365, hybrid cloud, and optimizing Microsoft Teams for virtual care. \nExperience conducting meetings with CIOs, CISOs, infrastructure and EUC leaders, CMIOs/CNIOs, and other technical decision-makers. \n Nice to Have \nPowerShell, Bash, or Python scripting. \nExperience with Microsoft SQL Server, Oracle, MySQL, or PostgreSQL. \nSplunk, Grafana, or other monitoring tools. \nServiceNow or another ITSM platform. \nCertifications like VCP, Citrix CCA/CCP, Microsoft, or networking and security credentials. Epic technical certifications (e.g., Epic Client Systems), CHPS, or HCISPP would be a strong plus. \nExperience coordinating teams across time zones. \nTASK AND RESPONSIBILITIES\nDevelop lasting partnerships with each customer's engineering, EUC, infrastructure, and clinical informatics teams and their leaders. \nUnderstand how the customer's environment is built, how clinicians work, and what the organization is trying to achieve, and then act as their go-to technical advisor. \nShare IGEL product knowledge and best practices that fit both clinical and non-clinical environments. \nHelp shape customers' end-user computing (EUC) direction and their Imprivata clinical workflows on IGEL, covering badge tap-in/tap-out, fast user switching, session roaming, and single sign-on. \nProvide technical guidance on customer projects such as architecture changes, infrastructure modernization, EHR-driven endpoint updates, upgrades, migrations, and new rollouts. \nKeep a technical account plan for each customer that captures their environment, clinical and business goals, dependencies, risks, and roadmap. \nLead regular account reviews covering IGEL platform health, open issues, planned upgrades, and risks, and suggest ways to improve performance, stability, security, and the clinician login experience. \nOwn support escalations with IGEL Support and Product Management until they're resolved. Help customers put forward enhancement and feature requests. \nWhen critical incidents or downtime hit, pull in the right IGEL resources and keep the customer informed until service is restored. \nPartner with Sales, Solutions Architects, and Renewals to spot where customers could expand their use of IGEL. \nCoordinate and conduct customer meetings and onsite technical reviews with leadership. \nWE OFFER\nHealth, dental, vision, and prescription benefits (employee premiums covered by IGEL)\n11 company-paid holidays per year\n18-22 days of PTO per year (18 days in year 1, 20 days starting in year 2 and 22 days after 5 years of service)\nSick time of 10 days per year, with rollover of unused days up to maximum limit\n401(k) plan with 100% company match, up to $15,000 per year\nPaid maternity and paternity leave\nMonthly home office allowance\nRemote working opportunities and flexible working times, so you can combine your demanding work with your personal goals\nEmployee Assistance Program (EAP) and Financial Wellness tool\nCompany-paid life insurance policy, long-term disability (LTD), and short-term disability (STD) coverage\nWellbeing apps, including Rightway, Headspace and Wellhub\nTraining and development opportunities to advance your career\nPresident’s Club for the highest performing salespeople and overachievers\nAn amazing culture powered by a workplace run on trust, empowerment, and feedback with a positive, inspiring working atmosphere\nA highly motivated team that is already looking forward to your support in developing strategies and achieving common goals, together with you!\nIGEL is an equal opportunity employer and makes employment decisions on the basis of merit. We want the best available person in every job. Our policy prohibits unlawful discrimination based on color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state or local laws.Additional information:\nPlease click here to access the information according to art. 13 data protection regulation (DSGVO) for applicants","description_format":"text","description_chars":8050,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Home office","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Hardware","IT Service & Asset Management","Operating Systems","Virtualization & Containers"],"lifecycle":[{"event":"open","at":"2026-11-03T18:55:31Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":6,"expected_fill_days":68,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-11-10T06:52:35Z"},"pay":{"stated_usd_annual":15000,"is_top_pay":false},"html_url":"https://alion.io/job/igel-technical-relationship-manager-healthcare","json_url":"https://alion.io/job/igel-technical-relationship-manager-healthcare.json","meta":{"generated_at":"2026-11-11T01:29:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":761,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":15576},"rest":"https://alion.io/mcp/rest/get_company?id=15576"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Figel-technical-relationship-manager-healthcare"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Figel-technical-relationship-manager-healthcare"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Figel-technical-relationship-manager-healthcare"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/igel-technical-relationship-manager-healthcare\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Figel-technical-relationship-manager-healthcare"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3699068}},{"tool":"search_jobs","arguments":{"company":"igel.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3699068},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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