{"id":2057993,"url":"https://alion.io/job/igel-technical-relationship-manager-mfd-emea","title":"Technical Relationship Manager (m/f/d) - EMEA","company":{"id":15576,"name":"IGEL","domain":"igel.com","url":"https://alion.io/company/igel","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HiBob","truth_index":{"grade":"B","score":75,"open_postings":19,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-08T05:49:30Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":["DE","FR","AE","GB","AT","BE","BA","BG","HR","CY","CZ","DK","EG","FI","HU","IE","IL","IT","KE","NL","NG","NO","PL","RO","SA","RS","ZA","ES","SE","CH","TR","UA","AL","DZ","AD","AO","BH","BJ","BW","BF"],"hiring_countries_total":115,"salary":null,"salary_estimate":{"min_usd":71000,"max_usd":137000,"period":"year","method":"role_seniority_country_cell","sample_n":57},"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Bash","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"LDAP","optional":false},{"name":"Linux","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Scrum","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false},{"name":"Agile","optional":true},{"name":"Confluence","optional":true},{"name":"Jira","optional":true},{"name":"Kanban","optional":true},{"name":"MS SQL","optional":true},{"name":"MySQL","optional":true},{"name":"Oracle","optional":true}],"status":"live","first_seen_at":"2025-08-05T14:11:11Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-09T02:38:09Z","board_verified":true,"closed_at":null,"days_open":429,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":428},"description":"LOCATION: EMEA, remoteTHE ROLE:\nThe overall role of the IGEL TRM is to cement a close working relationship between IGEL\nand the customer, helping them to strategically develop their adoption of IGEL technology solutions. The TRM provides a central focal point between the customer and the various functional divisions within IGEL.\nTASKS AND RESPONSIBILITIES:\nDevelop and maintain strong, long-term strategic relationships with enterprise customers.\nAct as a trusted technical advisor, ensuring successful deployment and expansion of IGEL solutions.\nProvide technical knowledge transfer and continuous enablement on IGEL technologies.\nManage and escalate complex support issues through to resolution.\nServe as a liaison between customer and IGEL Product Management for feature requests.\nGuide and validate customer projects, upgrades, and implementation strategies.\nCreate and maintain detailed customer account plans, including infrastructure documentation, project timelines, and strategic roadmaps.\nUnderstand customer environments and provide recommendations to enhance performance, stability, and efficiency.\nIdentify cross-selling and upselling opportunities based on customer needs and IGEL’s portfolio.\nApply IT service management and project delivery best practices (e.g., Scrum, ITIL) to structure customer engagements and ensure operational excellence.\nEXPERIENCE AND QUALIFICATIONS:\nTechnical skills:\nAt least 5 years of experience directly supporting enterprise customers in a technical relationship, consulting, or systems integration role.\nSolid background in virtualization technologies (e.g, Citrix, Omnissa, Microsoft AVD).\nHands-on experience with desktop and application virtualization platforms (Citrix Virtual Apps and Desktops, Microsoft RDS).\nStrong understanding of networking protocols and concepts (TCP/IP, DHCP, DNS, VLANs, 802.1x, RADIUS).\nMinimum 2 years of hands-on experience managing IGEL solutions in a production environment.\nFamiliarity with directory services such as LDAP and Active Directory.\nCompetence in troubleshooting across Windows and Linux environments.\nExperience with scripting languages (e.g. PowerShell, Bash, Python) is a plus.\nUnderstanding of database systems such as MSSQL, MySQL, Oracle is advantageous.\nIndustry-recognized certifications (e.g., VCP, CCA/CCP, MCSE, RHCA) are highly valued.\nProject & Service Management:\nWorking knowledge of ITIL frameworks and agile methodologies like Scrum or Kanban.\nExperience using project management tools such as Jira, Confluence, or equivalent.\nDemonstrated success in planning, managing, or contributing to technical project delivery.\nSoft Skills:\nExcellent interpersonal, written, and verbal communication skills.\nStrong organizational and time management abilities; comfortable working independently.\nHigh degree of initiative and adaptability in a fast-paced environment.\nTeam-oriented mindset with a proactive attitude and customer-centric approach.\nInterested? Apply now via our online applicant portal!\nIf you have any questions about the position or application process, our Talent Acquisition team is happy to assist.\nFlorian Hermann\nSenior Talent Acquisition Partner\nPlease note that we are unable to hire applicants residing in countries outside our legal entity countries. Please note that IGEL does not currently have a sponsorship license and is regrettably unable to offer sponsorship.\nWe celebrate tolerance and diversity, and we are committed to building teams that represent a variety of backgrounds, skills and perspectives. IGEL is an equal opportunity employer and makes employment decisions on the basis of merit. We want the best available person in every job. 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