{"id":2057992,"url":"https://alion.io/job/igel-technical-relationship-manager-mfd-france-remote","title":"Technical Relationship Manager (m/f/d) - France, Remote","company":{"id":15576,"name":"IGEL","domain":"igel.com","url":"https://alion.io/company/igel","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HiBob","truth_index":{"grade":"B","score":80,"open_postings":35,"ghost_share":0.257,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":79,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["France"],"countries":["FR"],"hiring_countries":["FR"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":44000,"period":"year","method":"role_seniority_country_cell","sample_n":142},"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Bash","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"LDAP","optional":false},{"name":"Linux","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Scrum","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false},{"name":"Agile","optional":true},{"name":"Confluence","optional":true},{"name":"Jira","optional":true},{"name":"Kanban","optional":true},{"name":"MS SQL","optional":true},{"name":"MySQL","optional":true},{"name":"Oracle","optional":true}],"status":"live","first_seen_at":"2026-09-07T13:33:24Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-28T00:51:38Z","board_verified":true,"closed_at":null,"days_open":50,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":49},"description":"THE LOCATION: France , RemoteTHE ROLE: The overall role of the IGEL TRM is to cement a close working relationship between IGEL and the customer, helping them to strategically develop their adoption of IGEL technology solutions. The TRM provides a central focal point between the customer and the various functional divisions within IGEL.\nTASKS AND RESPONSIBILITIES:\nDevelop and maintain strong, long-term strategic relationships with enterprise customers.\nAct as a trusted technical advisor, ensuring successful deployment and expansion of IGEL solutions.\nProvide technical knowledge transfer and continuous enablement on IGEL technologies.\nManage and escalate complex support issues through to resolution.\nServe as a liaison between customer and IGEL Product Management for feature requests.\nGuide and validate customer projects, upgrades, and implementation strategies.\nCreate and maintain detailed customer account plans, including infrastructure documentation, project timelines\n, and strategic roadmaps.\nUnderstand customer environments and provide recommendations to enhance performance, stability, and efficiency.\nIdentify cross-selling and upselling opportunities based on customer needs and IGEL’s portfolio.\nApply IT service management and project delivery best practices (e.g., Scrum, ITIL) to structure customer engagements and ensure operational excellence.\nEXPERIENCE AND QUALIFICATIONS:Technical skills \nAt least 5 years of experience directly supporting enterprise customers in a technical relationship, consulting, or systems integration role.\nSolid background in virtualization technologies (e.g, Citrix, Omnissa, Microsoft AVD).\nHands-on experience with desktop and application virtualization platforms (Citrix Virtual Apps and Desktops, Microsoft RDS).\nStrong understanding of networking protocols and concepts (TCP/IP, DHCP, DNS, VLANs, 802.1x, RADIUS).\nMinimum 2 years of hands-on experience managing IGEL solutions in a production environment.\nFamiliarity with directory services such as LDAP and Active Directory.\nCompetence in troubleshooting across Windows and Linux environments.\nExperience with scripting languages (e.g. PowerShell, Bash, Python) is a plus.\nUnderstanding of database systems such as MSSQL, MySQL, Oracle is advantageous.\nIndustry-recognized certifications (e.g., VCP, CCA/CCP, MCSE, RHCA) are highly valued.\n Project & Service Management:Working knowledge of ITIL frameworks and agile methodologies like Scrum or Kanban.\nExperience using project management tools such as Jira, Confluence, or equivalent.\nDemonstrated success in planning, managing, or contributing to technical project delivery.\n Soft Skills:Excellent interpersonal, written, and verbal communication skills.\nBusiness fluent in French and English - both verbal and written.\nStrong organizational and time management abilities; comfortable working independently.\nHigh degree of initiative and adaptability in a fast-paced environment.\nTeam-oriented mindset with a proactive attitude and customer-centric approach.\nInterested? Apply now via our online applicant portal! If you have any questions about the position or application process, our Talent Acquisition team is happy to assist.\nMatt Krajnik\nIGEL Technology GmbH\n\nPlease note that we are unable to hire applicants residing in countries outside our legal entity countries. Please note that IGEL does not currently have a sponsorship license and is regrettably unable to offer sponsorship. We celebrate tolerance and diversity, and we are committed to building teams that represent a variety of backgrounds, skills and perspectives. IGEL is an equal opportunity employer and makes employment decisions on the basis of merit. We want the best available person in every job. Our policy prohibits unlawful discrimination based on color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state or local laws.","description_format":"text","description_chars":4035,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Hardware","IT Service & Asset Management","Operating Systems","Virtualization & Containers"],"lifecycle":[{"event":"open","at":"2026-10-08T00:40:19Z"}],"visa":[],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.846,"p_room":0.9,"age_days":49,"expected_fill_days":79,"reasons":["conf:3","win:mid"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/igel-technical-relationship-manager-mfd-france-remote","json_url":"https://alion.io/job/igel-technical-relationship-manager-mfd-france-remote.json","meta":{"generated_at":"2026-10-28T02:40:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3605,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":15576},"rest":"https://alion.io/mcp/rest/get_company?id=15576"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Figel-technical-relationship-manager-mfd-france-remote"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Figel-technical-relationship-manager-mfd-france-remote"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Figel-technical-relationship-manager-mfd-france-remote"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/igel-technical-relationship-manager-mfd-france-remote\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Figel-technical-relationship-manager-mfd-france-remote"}]}