{"id":3879175,"url":"https://alion.io/job/ignite-energy-access-commercial-supervisor","title":"Commercial Supervisor","company":{"id":177695,"name":"Ignite Energy Access","domain":"igniteaccess.com","url":"https://alion.io/company/ignite-energy-access","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nairobi, Kenya"],"countries":["KE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T15:36:24Z","employer_posted_date":null,"last_verified_at":"2026-11-06T15:36:24Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"Job Purpose/Mission\n\n The Commercial Supervisor drives urban and peri-urban sales of high-tier solar products and accessories, Referral Agent network performance, and portfolio health.\n\n The role recruits and manages a Referral Agent network, onboards third-party partners (mobile telephone dealers, contractors, electricians) for lead flow, runs local pull-sales promotions and direct sales, validates every completed installation within 72 hours, and carries ultimate ownership of the credit/debt portfolio generated in the urban and per-urban location.\n\n Two things happen on every case without exception: every completed installation receives a 72-hour validation site visit against approved forms and SOPs, and every non-performing account gets a same-day response from this role before it gets escalated to the Collections Department.\n\nResponsibilities\n\nDaily Cadence — Referral Agent Network, Lead Conversion & Direct Sales\n\n Each day, keep the Referral Agent network active and productive, and keep direct sales moving:\n\n Field mentorship — shadow, coach, and actively performance-manage Referral Agents in the urban and peri-urban location; keep the network active and supported, not just recruited.\n\n Lead tracking & conversion — maintain strict use of SOL.RM’s Prospecting App for every Referral Agent lead; provide hands-on support to maximize conversion into closed sales.\n\n Direct sales — pitch and close solar products and mobile phone solutions directly, complementing Referral Agent volume and covering key customer catchment locations the Referral Agent network doesn\\'t reach.\n\n Service Center sales support — support in-store sales promotions and activations at peri-urban Service Centers in the location.\n\n Third-party partner servicing — maintain relationships with onboarded mobile telephone dealers, local contractors, and electricians to keep referral volume steady\n\nEscalate Same Day If:\n\n A Referral Agent\\'s leads or conduct raise fraud concerns — fabricated leads, ghost sign-ups, or pressure-selling.\n\n A closed sale cannot be onboarded onto SOL.RM the same day.\n\n72-Hour Cadence- Installation validation & Quality Assurance\n\n Within 72 hours of every completed installation in the urban and peri-urban location, run the validation audit:\n\n 72-hour audit — visit the site to follow up on and validate the installation; complete documentation in accordance with the approved forms and SOPs.\n\n Technical & issue support — provide immediate support for any operational, technical, or customer issue identified during the visit.\n\nEscalate Same Day If\n\n A validation visit surfaces a falsified sign-off, a ghost installation, or a safety defect.\n\n A technical issue found during validation cannot be resolved at the urban and peri-urban location level.\n\nWeekly Cadence - Portfolio Health & Referral Agent Performance\n\n Every week, review the urban and peri-urban location’s credit portfolio and the health of the Referral Agent network behind it:\n\n Portfolio ownership — review the credit/debt portfolio generated in the urban and peri-urban location; track the Current / Delayed / Defaulted split against the company\\'s 70/20/10 plan.\n\n Referral Agent network health — review active vs. inactive Referral Agent ratio; retrain or replace underperforming Referral Agents.\n\nEscalate If:\n\n Urban and peri-urban location portfolio trends toward Defaulted beyond the 10% plan threshold.\n\n Commercial Supervisor fails to obtain a same-day response from non-performing account to the Collections Department.\n\nMonthly Cadence – Community Relations & Regulatory Compliance\n\n By the relevant deadlines each month, maintain the urban and peri-urban location’s standing with regulators and the community, and plan ahead:\n\n Local relations — cultivate relationships with leaders, key stakeholders, and grassroots organizations in the urban and peri-urban location.\n\n Regulatory compliance — ensure all Referral Agent operations, promotions, and partner engagements strictly comply with local government regulations and laws.\n\n Pull-sales campaign planning — plan next month\\'s roadshows, promotional events, and community-level marketing activities to build demand ahead of the sales cycle in collaboration with peri-urban Service Center Supervisor.\n\nEscalate If:\n\n A regulatory or compliance issue risks a halt to commercial activities in the urban and peri-urban location.\n\nKPIs\n\n 72-hour validation completion rate - % of completed installations validated on-site within 72h — target 100% - Weekly\n\n Lead-to-sale conversion rate - % of Referral Agent leads converted into closed sales – Weekly/Monthly\n\n Referral Agent active rate - % of recruited Referral Agents active and producing leads in the period - Monthly\n\n Portfolio Current/Delayed/Defaulted Split - Urban and peri-urban location credit portfolio health — target 70% / 20% / 10% per collections plan - Monthly\n\n Direct Sales Contribution - % of urban and peri-urban location sales closed directly by the Commercial Supervisor vs. via Referral Agents - Monthly\n\n Regulatory Compliance Rate- Urban and peri-urban location sales, promotions, and partner engagements in compliance with local government regulation - target 100% - Monthly","description_format":"text","description_chars":5209,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Solar Energy","Energy Management"],"lifecycle":[{"event":"open","at":"2026-11-06T17:31:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":25,"reasons":["seen:3","win:early"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/ignite-energy-access-commercial-supervisor","json_url":"https://alion.io/job/ignite-energy-access-commercial-supervisor.json","meta":{"generated_at":"2026-11-10T20:07:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12219,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":177695},"rest":"https://alion.io/mcp/rest/get_company?id=177695"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fignite-energy-access-commercial-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fignite-energy-access-commercial-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fignite-energy-access-commercial-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ignite-energy-access-commercial-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fignite-energy-access-commercial-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3879175}},{"tool":"search_jobs","arguments":{"company":"igniteaccess.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3879175},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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