{"id":3652140,"url":"https://alion.io/job/ignition-group-ai-support-engineer","title":"AI Support Engineer","company":{"id":2927417,"name":"Ignition Group","domain":"ignitiongroup.co.za","url":"https://alion.io/company/ignitiongroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"MCI DirectHire","truth_index":null},"role":"AI/ML","role_family":"AI/ML","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Durban, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"CI/CD","optional":false},{"name":"Git","optional":false},{"name":"LLM","optional":false},{"name":"Next.js","optional":false},{"name":"React.js","optional":false},{"name":"SQL","optional":false},{"name":"TypeScript","optional":false},{"name":"JavaScript","optional":true}],"status":"live","first_seen_at":"2026-08-14T12:00:00Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-06T01:56:05Z","board_verified":true,"closed_at":null,"days_open":83,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":83},"description":"Job Description\nApplication Development\nDesign, build, and maintain features, integrations, and defect fixes across the Group's AI applications.\nDeliver changes through the team's standard development and review workflow.\nImplement changes to a standard that passes senior code review.\nContribute to technical design discussions for new and existing AI applications.\nUse AI development tools to work efficiently, while remaining accountable for the quality of the output.\nTesting and Quality\nEstablish and maintain automated testing for AI applications.\nIntegrate automated test execution into the release process so that changes are verified before reaching production.\nEstablish evaluation and regression testing for AI behaviour, covering prompts, model outputs, and agent workflows.\nValidate model, prompt, and provider changes before release.\nMaintain test cases and test data, and verify defect fixes and releases before they reach users.\nReport test results and quality risks, and raise concerns where the evidence does not support release.\nApplication Support\nProvide second-line application support, triaging reported issues and establishing their impact.\nReproduce and diagnose defects, resolving them in code where possible.\nEscalate complex or high-impact problems with clear technical detail.\nAgree service levels and incident severity definitions with each application's business owner, and establish the means to report against them.\nTrack recurring issues and feed them into the product backlog.\nProvide practical guidance to users of AI applications.\nMonitoring, Documentation and Continuous Improvement\nMonitor the health, reliability, and output quality of AI applications.\nTranslate what monitoring shows into prioritised fixes and improvements.\nMaintain technical documentation for supported applications.\nContribute to improving the team's development, testing, and release practices. • Apply data privacy and security obligations when working with AI applications and the data they process. \nJob Requirements\nMatric / Grade 12 - Required\nDegree or National Diploma in Computer Science, Information Technology, Software Engineering, Infrastructure Engineering, or related technical field - Advantageous\nProfessional Certifications\nMicrosoft, Google, AWS, or AI productivity platform certifications - Advantageous\nTechnical support, knowledge management, instructional design, or learning facilitation certifications - Advantageous\nExperience\n2-4 years' experience in software development, application support, or software testing - Required\nHands-on experience building or maintaining web applications (for example TypeScript, React or Next.js, and SQL databases) - Required\nStructured software testing experience, including test design and automated testing - Required\nWorking knowledge of Git-based development workflows, including branching, pull requests, and code review - Required\nExperience with continuous integration pipelines - Advantageous\nExposure to AI tools, LLM platforms, or AI-enabled applications - Advantageous\nExperience maintaining technical documentation or operational support resources - Advantageous\nExperience troubleshooting user issues in an operational environment - Advantageous\nSkills & Capabilities\nSoftware development. Able to implement features and defect fixes in a modern web application stack to a standard that passes senior code review.\nSoftware testing. Able to design test cases and build automated tests for web applications.\nAI evaluation testing. Able to build tests for prompts, model outputs, and agent behaviour, and to interpret the results.\nTroubleshooting. Able to reproduce a reported defect from incomplete information, isolate the cause, and either resolve it or escalate with clear technical detail.\nAI-assisted development. Able to use AI development tools effectively while retaining judgement over the quality of the output.\nTechnical communication. Able to explain technical detail clearly to technical and non technical audiences, and to produce usable technical documentation.\nStakeholder engagement. Able to work productively with users of AI applications and with senior engineers, and to manage expectations on resolution and delivery.\nAdaptability and learning agility in a fast-evolving AI and technology environment.","description_format":"text","description_chars":4305,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Design & Creative","Logistics"],"lifecycle":[{"event":"open","at":"2026-11-03T00:27:16Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.429,"p_room":0.28,"age_days":82,"expected_fill_days":22,"reasons":["conf:0","win:tail","crowd:junior"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/ignition-group-ai-support-engineer","json_url":"https://alion.io/job/ignition-group-ai-support-engineer.json","meta":{"generated_at":"2026-11-06T04:40:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8021,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2927417},"rest":"https://alion.io/mcp/rest/get_company?id=2927417"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fignition-group-ai-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fignition-group-ai-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fignition-group-ai-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ignition-group-ai-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fignition-group-ai-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3652140}},{"tool":"search_jobs","arguments":{"company":"ignitiongroup.co.za","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3652140},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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