{"id":2027324,"url":"https://alion.io/job/ignition-program-csm-grands-comptes-hrtech-saas","title":"CSM Grands Comptes - HRTech Saas","company":{"id":3908745,"name":"Ignition Program","domain":"ignition-program.com","url":"https://alion.io/company/ignition-program","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paris, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":76000,"period":"year","method":"role_country_seniority_unknown","sample_n":78},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-21T14:27:36Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-13T07:42:44Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Rejoins une startup française innovante dans le domaine de la HRTech. En tant que Customer Success Partner, tu seras responsable de la gestion d'un portefeuille de clients mid-market et grands comptes, de l'onboarding à la fidélisation. Tu contribueras également à l'amélioration continue de l'équipe Customer Success et accompagneras les clients dans la structuration de leurs pratiques RH. Le poste est basé à Paris avec 2 jours de télétravail par semaine.\nMissions\nPiloter en autonomie un portefeuille mixte mid-market / grands comptes, avec une spécialisation progressive vers les comptes les plus stratégiques.\nCadrer les déploiements, animer des ateliers de paramétrage, former les équipes clientes, et piloter les comités de suivi sur les projets les plus complexes.\nRester le point de contact privilégié une fois le déploiement terminé, identifier les besoins additionnels, animer des points de suivi réguliers avec les clients stratégiques.\nProfil recherché\n### Expérience & expertise* 1 à 3 ans d'XP en tant que CSM, idéalement en environnement SaaS B2B\n* Un passage par le SIRH ou la HR Tech est un vrai plus, pas un prérequis\n* Déjà géré des comptes complexes multi-interlocuteurs, avec un cycle d'onboarding structuré\n* Portefeuille cible : mix mid-market / grands comptes (~60 clients, dont 7-8 comptes à plus de 20K€ ARR), avec une spécialisation grands comptes prévue 4-5 mois après l'arrivée\n### Compétences clés\n* Gestion de projet et pilotage d'onboarding : cadrage, ateliers de paramétrage, formation des équipes RH côté client, animation de comités projet et de pilotage\n* Aisance avec les outils SaaS : 8 modules produit à maîtriser, apprentissage rapide attendu\n* Pédagogie : vulgariser un produit riche, guider un client pas à pas\n* Sens du conseil : challenger un client avec tact, avec pour horizon une posture de conseil RH (référentiel de compétences, campagnes d'entretiens)\n* Répartition du temps : ~75% onboarding, 15-20% support/run, montée en puissance progressive sur les business reviews","description_format":"text","description_chars":2022,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Software"],"lifecycle":[{"event":"open","at":"2026-10-07T13:31:02Z"}],"visa":[],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.676,"p_room":0.55,"age_days":21,"expected_fill_days":20,"reasons":["conf:2","win:tail"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/ignition-program-csm-grands-comptes-hrtech-saas","json_url":"https://alion.io/job/ignition-program-csm-grands-comptes-hrtech-saas.json","meta":{"generated_at":"2026-10-13T08:56:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13322,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3908745},"rest":"https://alion.io/mcp/rest/get_company?id=3908745"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fignition-program-csm-grands-comptes-hrtech-saas"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fignition-program-csm-grands-comptes-hrtech-saas"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fignition-program-csm-grands-comptes-hrtech-saas"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ignition-program-csm-grands-comptes-hrtech-saas\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fignition-program-csm-grands-comptes-hrtech-saas"}]}