{"id":3217488,"url":"https://alion.io/job/igt-client-success-relationship-manager","title":"Client Success Relationship Manager","company":{"id":1785444,"name":"IGT","domain":"igt.com","url":"https://alion.io/company/igt-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Las Vegas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":84000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":648},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-26T02:00:00Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-10-27T19:48:33Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences -powered by world-class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership.\n\nWhether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long-term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to customers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com.\nResponsibilities\nThe Client Success Relationship Manager will be responsible for coordination of services across multiple products and/or locations nationwide. They also work with clients to provide solutions to business needs, resolve delivery issues, and coordinate strategic communication with clients. They are able to build strong relationships at all levels of their organization to ensure that others complete the work that their client has requested. They manage their time and prioritize multiple projects. They understand the products and services of their organization and are able to solve their clients' major business issues with the services that their organization offers. Client managers take customer service to the highest level. Travel is estimated at about 70% of your time.\nMaintains ongoing relationships with assigned IGT customers\nCompletes a variety of complex customer care and tasks and solves problems in creative, highly resourceful and effective ways\nWork impacts satisfaction of customers with IGT's products, product line and ultimately the company\nConducts and orchestrates QBR with clients and key stakeholders within IGT\nDevelops and maintains account plans\nDiscovers opportunities and work with the sales team to convert opportunities to sales\nDevelops and executes remediation plans for IGT customers\nParticipates in CSAT activities to maintain a high level of CSAT for IGT clients\nSupport in achieving monthly, quarterly, and annual revenue targets\nEnsures that the customer is satisfied with company projects and services; works closely with sales and oversees day-to-day relationship with client\nIdentifies, tracks and follows-up to resolution on all open items related to the installation and upgrading of IGT products\nAddresses, liaisons and resolves clients' concerns, including accounting, training and customer service issues\nKeeps sales and service management apprised of progress toward the resolution of all unresolved IGT issues of each assigned customer\nTracks and communicates compliance status of new and enhanced products for customers\nQualifications\nTypically has a minimum of 2-3 years of experience in customer service delivery in face-to-face situations\nTypically has 4+ years of project or team lead experience\nBachelor's degree or equivalents years in position\nCustomer care and problem resolution\nResolution team / project management\nCommunication at all levels internally and externally\nIGT product portfolio knowledge (not required)\nAbility to pass a Background Security Investigation\nAbility to Travel\nMust be at least 21 years of age\nAble to obtain a Gaming License\nValid driver license and clean driving record\nAble to pass a Security Background Investigation\nKeys to Success\nBuilding collaborative relationships\nDecision making\nDrive results\nFoster innovation\nPersonal energy\nSelf-leadership\nIGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve and to fostering an inclusive environment where all employees feel valued, respected, and engaged. IGT is an equal opportunity employer and provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We thank all applicants for their for applying; however, only those selected to interview will be contacted.\nBase pay is one component of IGT’s total rewards program. Depending on the role, employees may be eligible for bonus or commission opportunities. IGT also offers a comprehensive benefits package, which may include a 401(k) savings plan with company contributions, medical, dental, and vision insurance, life and disability coverage, paid time off, tuition reimbursement, and other wellness programs, subject to eligibility requirements.\nIGT is the global leader in gaming. For more information, please visit www.igt.com.","description_format":"text","description_chars":4847,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Vision insurance","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways","iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-10-24T23:47:50Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.571,"p_room":0.45,"age_days":31,"expected_fill_days":17,"reasons":["conf:7","velocity","win:tail"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/igt-client-success-relationship-manager","json_url":"https://alion.io/job/igt-client-success-relationship-manager.json","meta":{"generated_at":"2026-10-28T00:15:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":246,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1785444},"rest":"https://alion.io/mcp/rest/get_company?id=1785444"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Figt-client-success-relationship-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Figt-client-success-relationship-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Figt-client-success-relationship-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/igt-client-success-relationship-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Figt-client-success-relationship-manager"}]}