{"id":2977294,"url":"https://alion.io/job/igt-it-support-spec-i","title":"IT Support Spec I","company":{"id":1785444,"name":"IGT","domain":"igt.com","url":"https://alion.io/company/igt-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":82000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":552},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"SOC 2","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-04T02:00:00Z","employer_posted_date":"2026-10-04","last_verified_at":"2026-10-25T13:11:25Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences -powered by world-class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership.\n\nWhether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long-term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to costumers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com.\nRole Overview\nThe Specialist IT Support I is responsible for providing first-line IT support to internal employees, ensuring the successful deployment, maintenance, and support of end-user devices and IT services. This role supports workstation lifecycle management, onboarding and offboarding activities, IT asset management, security compliance, and day-to-day technical support while collaborating with cross-functional teams to deliver a seamless employee experience.\nResponsibilities\nProvide first-line technical support for hardware, software, and workstation-related issues.\nImage, configure, deploy, and track employee workstations across the organization.\nSupport employee onboarding and offboarding by coordinating IT equipment and system access.\nManage IT assets, inventory, and workstation locations, including office relocations.\nEnsure compliance with security standards and audit requirements, including SOX, PCI, and SOC2 controls.\nCreate and maintain IT documentation and contribute to the department knowledge base.\nSupport conference room technology and provide emergency assistance when required.\nEscalate and report recurring or complex technical issues.\nCoordinate warranty support with vendors and third-party providers.\nAssist with inventory procurement and IT infrastructure projects.\nProvide IT support for company and customer-facing events.\nPerform additional duties as assigned.\nQualifications\nEducation\nHigh school diploma required.\nBachelor's degree in Information Technology or a related field, or an equivalent combination of education and experience, preferred.\nExperience\n6 months to 2 years of experience in an IT support or Help Desk role.\nExperience supporting both on-site and remote users.\nStrong analytical and problem-solving skills.\nExcellent communication skills with the ability to explain technical concepts to non-technical users.\nCustomer-focused approach with strong phone support and service skills.\nTechnical Skills\nBasic troubleshooting experience with Microsoft Office applications and other software.\nWorking knowledge of Windows operating systems and general computer hardware.\nAbility to quickly learn and apply new technologies and technical processes.#LI-AM1\n\nIGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve and to fostering an inclusive environment where all employees feel valued, respected, and engaged. IGT is an equal opportunity employer and provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We thank all applicants for their for applying; however, only those selected to interview will be contacted.\nAt IGT, we consider a wide range of factors in determining compensation, including skills, experience, education, and geographic location.. Actual compensation may vary. IGT complies with all applicable pay transparency and compensation laws and collective bargaining agreements, where applicable.\nBase pay is one component of IGT’s total rewards program. Depending on the role, employees may be eligible for bonus or commission opportunities. IGT also offers a comprehensive benefits package, which may include a 401(k) savings plan with company contributions, medical, dental, and vision insurance, life and disability coverage, paid time off, tuition reimbursement, and other wellness programs, subject to eligibility requirements.\nIGT is the global leader in gaming. 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