{"id":2260993,"url":"https://alion.io/job/igt-technical-account-manager-iii","title":"Technical Account Manager III","company":{"id":1785444,"name":"IGT","domain":"igt.com","url":"https://alion.io/company/igt-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Reno, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":94020,"max":110880,"currency":"USD","period":"year","gross":null,"usd_annual":110880},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-04T02:00:00Z","employer_posted_date":"2026-10-04","last_verified_at":"2026-10-12T22:29:02Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences -powered by world-class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership.\n\nWhether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long-term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to costumers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com.\nShort Description\nThe Technical Account Manager (TAM) serves as a post-sales technical liaison for assigned customer accounts, supporting coordination, communication, and visibility across IGT teams. The TAM develops understanding of customer environments and ensures alignment between customer needs and internal execution. This role does not perform hands-on delivery or day-to-day support execution but supports orchestration activities.\nResponsibilities\nSupports assigned customer accounts with coordination and communication\nDevelops knowledge of IGT product platforms and customer environments\nAssists with incident coordination and escalation management\nWorks under guidance of TAM 4/5 for complex scenarios\nCustomer Technical Ownership\nServe as a technical liaison for assigned accounts\nBuild relationships with customer technical contacts\nMaintain working knowledge of environments and systems\nSupport communication and coordination activities\nProactive Engagement & Planning\nParticipate in customer reviews and meetings\nIdentify and escalate risks\nAssist in preparing customers for changes\nTechnical Coordination & Escalation\nSupport issue resolution coordination\nTrack incidents and communicate updates\nAssist in escalation handling\nSuccess Measures\nTimely customer communication\nEffective incident coordination support\nGrowth in technical competency\nQualifications\nBachelor’s degree in Computer Science, Information Technology, or equivalent experience\nSignificant experience in customer-facing technical roles (TAM, SE, Systems Engineering)\nDeep understanding of enterprise software, infrastructure, and IT operations\nExperience managing large-scale or complex customer environments\nStrong executive communication, organizational, and leadership skills\nKeys to Success\nBuilding collaborative relationships\nDecision making\nDrive results\nFoster innovation\nPersonal energy\nSelf-leadership\nIGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve and to fostering an inclusive environment where all employees feel valued, respected, and engaged. IGT is an equal opportunity employer and provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We thank all applicants for their for applying; however, only those selected to interview will be contacted.\nAt IGT, we consider a wide range of factors in determining compensation, including skills, experience, education, and geographic location. These factors may result in variation in starting pay. The estimated starting compensation range for this role is $94,020 - $110,880 USD, based on a good-faith assessment at the time of posting. Actual compensation may vary. IGT complies with all applicable pay transparency and compensation laws and collective bargaining agreements, where applicable.\nBase pay is one component of IGT’s total rewards program. Depending on the role, employees may be eligible for bonus or commission opportunities. IGT also offers a comprehensive benefits package, which may include a 401(k) savings plan with company contributions, medical, dental, and vision insurance, life and disability coverage, paid time off, tuition reimbursement, and other wellness programs, subject to eligibility requirements.\nIGT is the global leader in gaming. For more information, please visit www.igt.com.","description_format":"text","description_chars":4379,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Vision insurance","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-10-11T05:13:46Z"}],"visa":[],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.812,"p_room":1,"age_days":8,"expected_fill_days":24,"reasons":["conf:3","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":110880,"is_top_pay":false},"html_url":"https://alion.io/job/igt-technical-account-manager-iii","json_url":"https://alion.io/job/igt-technical-account-manager-iii.json","meta":{"generated_at":"2026-10-13T03:06:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4687,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1785444},"rest":"https://alion.io/mcp/rest/get_company?id=1785444"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Figt-technical-account-manager-iii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Figt-technical-account-manager-iii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Figt-technical-account-manager-iii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/igt-technical-account-manager-iii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Figt-technical-account-manager-iii"}]}