{"id":2261034,"url":"https://alion.io/job/igt-technical-account-manager-las-vegas","title":"Technical Account Manager - Las Vegas","company":{"id":1785444,"name":"IGT","domain":"igt.com","url":"https://alion.io/company/igt-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Las Vegas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":110000,"max":125000,"currency":"USD","period":"year","gross":null,"usd_annual":125000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"MS SQL","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Ansible","optional":true},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"CI/CD","optional":true},{"name":"Configuration Management","optional":true},{"name":"DHCP","optional":true},{"name":"DNS","optional":true},{"name":"Docker","optional":true},{"name":"Git","optional":true},{"name":"HAProxy","optional":true},{"name":"Hyper-V","optional":true},{"name":"ITIL","optional":true},{"name":"Kubernetes","optional":true},{"name":"Nginx","optional":true},{"name":"OPNsense","optional":true},{"name":"Podman","optional":true},{"name":"PostgreSQL","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true},{"name":"Red Hat","optional":true},{"name":"Terraform","optional":true},{"name":"Ubuntu","optional":true},{"name":"VMWare","optional":true}],"status":"live","first_seen_at":"2026-09-19T02:00:00Z","employer_posted_date":"2026-09-19","last_verified_at":"2026-10-18T18:50:07Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences -powered by world-class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership.\n\nWhether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long-term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to customers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com.\nResponsibilities\nThe Systems Engineer IV (Technical Account Manager) is a senior technical authority responsible for the architecture, engineering, implementation, optimization, and strategic advancement of IGT's enterprise gaming solutions and infrastructure. This role serves as a recognized subject matter expert across multiple technology disciplines including IGT products, Casino floor communication, Windows and Linux operating systems, database technologies, virtualization, storage platforms, networking, cybersecurity, cloud technologies, automation frameworks, AI initiatives, and containerized environments.\nWorking independently and influencing cross-functional teams, the Technical Account Manager leads the most complex customer deployments, infrastructure modernization efforts, enterprise architecture initiatives, and critical production escalations. This role works closely with executive leadership, product management, software engineering, project management, compliance teams, and strategic customers to ensure highly available, secure, scalable, and supportable gaming environments.\nThe Technical Account Manager is expected to take ownership of complex technical outcomes from discovery through implementation, escalation, stabilization, and continuous improvement. This role establishes engineering standards, drives technology strategy, mentors engineering teams, champions automation and AI adoption, and serves as the accountable technical escalation resource for business-critical customer issues.\nStrategic Technical Leadership\nLead architecture reviews and technical governance activities.\nOwn technical decisions, risks, dependencies, and corrective actions through resolution when initiatives span multiple teams, products, vendors, or infrastructure domains.\nEnterprise Architecture & Solution Engineering\nDesign secure, scalable, highly available customer environments across multiple jurisdictions.\nLead technical discovery, architecture planning, capacity management, technical strategy and modernization initiatives.\nInfrastructure & Platform Support\nLead large-scale migrations, platform upgrades, and modernization initiatives.\nDevelop infrastructure standards that improve system reliability and supportability.\nProvide final technical guidance on design, deployment, recovery, and stabilization approaches for high-impact customer environments.\nNetworking & Security\nLead cybersecurity initiatives, vulnerability management programs, security hardening, and compliance assessments from an IGT recommendation perspective\nSupport cybersecurity initiatives, security hardening, vulnerability remediation, SSL/TLS implementation, and identity management solutions.\nMajor Incident & Escalation Management\nOwn corrective action plans through closure to improve platform stability, customer satisfaction, and long-term supportability.\nProvide executive-level communications during significant incidents and customer escalations.\nAutomation & Innovation\nLead development of tools, frameworks, and reusable solutions including AI that reduce operational effort and improve service quality.\nIdentify opportunities to improve deployment consistency, monitoring, observability, and support efficiency.\nCustomer & Executive Engagement\nServe as a trusted technical advisor for strategic customers and executive stakeholders.\nLead executive architecture reviews and technical strategy discussions.\nQualifications\nBachelor's Degree in Information Technology, Computer Science, Engineering, or related field; or equivalent combination of education and experience.\nMinimum 10+ years of experience supporting enterprise infrastructure environments.\nMinimum 7+ years of experience leading technical implementations or infrastructure projects.\nExpert experience with but not limited to:\nMicrosoft Windows Server\nLinux Platforms\nMicrosoft SQL Server\nEnterprise networking\nVirtualization platforms\nInfrastructure troubleshooting and root cause analysis\nDisaster Recovery and High Availability Solutions\nProven ability to influence technical strategy without direct authority.\nExceptional written, verbal, and presentation skills.\nAbility to obtain and maintain gaming licenses and security clearances as required.\nAbility to travel up to 25% based on business needs.\nPreferred Qualifications\nOperating Systems\nWindows Server 2016/2019/2022/2025\nRed Hat Enterprise Linux, Rocky Linux, Ubuntu, or similar Linux distributions\nCloud & Container Technologies\nDocker / Podman\nKubernetes\nContainer orchestration platforms\nHybrid cloud infrastructure concepts\nMicrosoft Azure or AWS experience\nIT Service Management\nITIL Framework\nChange Management\nProblem Management\nConfiguration Management (CMDB)\nService Reliability Engineering Concepts\nAutomation & DevOps\nPowerShell\nPython\nGit\nCI/CD concepts\nInfrastructure as Code principles\nAnsible\nTerraform\nDatabases\nMicrosoft SQL Server\nPostgreSQL\nMongoDB\nSQL High Availability and Disaster Recovery technologies\nT-SQL scripting and performance troubleshooting\nReplication Technologies\nVirtualization & Storage\nVMware vSphere\nMicrosoft Hyper-V\nNutanix AHV\nSAN and NAS technologies\nCeph or enterprise storage platforms\nNetworking\nCisco, Juniper, Dell, Aruba, Brocade\nFirewalls and Network Security Technologies\nHAProxy, F5, A10, NGINX, OPNsense\nDNS, DHCP, VLANs, routing, switching, and load balancing\nSpecial Requirements\nAbility to obtain and maintain all gaming licenses required by jurisdiction.\nMust be able to participate in 24/7/365 on-call rotation support as an escalation point of contact.\nAvailability for after-hours support, major incident response, project cutovers, and strategic customer engagements.\nKeys to Success\nDemonstrate enterprise-level technical leadership.\nInfluence organizational strategy through technical expertise and sound judgment.\nDeliver scalable, secure, and supportable solutions that improve customer outcomes.\nBuild strong relationships with customers, executives, product teams, and engineering organizations.\nLead innovation while maintaining operational stability.\nDrive continuous improvement through automation, AI, standardization, and knowledge sharing.\nDevelop future technical leaders through mentoring and coaching.\nMaintain professionalism and composure during critical customer, operational, and regulatory situations.\nIGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve and to fostering an inclusive environment where all employees feel valued, respected, and engaged. IGT is an equal opportunity employer and provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We thank all applicants for their for applying; however, only those selected to interview will be contacted.\nAt IGT, we consider a wide range of factors in determining compensation, including skills, experience, education, and geographic location. These factors may result in variation in starting pay. The estimated starting compensation range for this role is $110,000 - $125,000 USD, based on a good-faith assessment at the time of posting. Actual compensation may vary. IGT complies with all applicable pay transparency and compensation laws and collective bargaining agreements, where applicable.\nBase pay is one component of IGT’s total rewards program. Depending on the role, employees may be eligible for bonus or commission opportunities. IGT also offers a comprehensive benefits package, which may include a 401(k) savings plan with company contributions, medical, dental, and vision insurance, life and disability coverage, paid time off, tuition reimbursement, and other wellness programs, subject to eligibility requirements.\nIGT is the global leader in gaming. For more information, please visit www.igt.com.","description_format":"text","description_chars":8807,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":7,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Vision insurance","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security","iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-10-11T05:13:46Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.611,"p_room":0.35,"age_days":28,"expected_fill_days":12,"reasons":["conf:19","velocity","win:tail"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":125000,"is_top_pay":false},"html_url":"https://alion.io/job/igt-technical-account-manager-las-vegas","json_url":"https://alion.io/job/igt-technical-account-manager-las-vegas.json","meta":{"generated_at":"2026-10-18T21:22:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24879,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1785444},"rest":"https://alion.io/mcp/rest/get_company?id=1785444"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Figt-technical-account-manager-las-vegas"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Figt-technical-account-manager-las-vegas"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Figt-technical-account-manager-las-vegas"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/igt-technical-account-manager-las-vegas\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Figt-technical-account-manager-las-vegas"}]}