{"id":2261011,"url":"https://alion.io/job/igt-technical-account-manager-v","title":"Technical Account Manager V","company":{"id":1785444,"name":"IGT","domain":"igt.com","url":"https://alion.io/company/igt-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Las Vegas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":125150,"max":153000,"currency":"USD","period":"year","gross":null,"usd_annual":153000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-27T02:00:00Z","employer_posted_date":"2026-09-27","last_verified_at":"2026-10-12T11:28:17Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences -powered by world-class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership.\n\nWhether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long-term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to costumers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com.\nLong Description\nThe Technical Account Manager (TAM) serves as the primary post-sales technical point of accountability for assigned customers, operating at both the account and strategic portfolio level. The TAM acts as a trusted technical advisor and coordinator-responsible for understanding customer environments, proactively managing technical health, and aligning IGT support, engineering, and delivery execution with customer business and operational goals.\nThe role does not perform hands-on delivery or day-to-day support execution, but is accountable for orchestration, communication, escalation management, and overall customer confidence. TAM 5 operates across highly complex, multi-site or enterprise-scale environments and engages technical and executive stakeholders to ensure long-term stability, scalability, and value realization.\nResponsibilities\nActs as the senior technical authority for strategic, high-risk, or enterprise customer accounts\nOwns complex, multi-site, multi-platform environments\nServes as an escalation point for systemic or cross-domain technical issues\nIdentifies recurring technical patterns and drives cross-functional improvements across Support, Engineering, and Product\nMentors and develops Level 3-4 TAMs, establishing best practices for engagement and escalation management\nInfluences customer technical strategy and internal execution at a portfolio level\nCustomer Technical Ownership\nServe as the primary technical liaison for assigned customers\nBuild trusted relationships with technical and executive stakeholders\nMaintain deep understanding of customer environments, architecture, and operational posture\nOwn technical accountability, communication, and coordination for all customer-facing activities\nResponsible for orchestration, not execution, and does not replace Support, Project Management, or Sales\nProactive Engagement & Planning\nLead recurring technical reviews focused on system health, risks, and upcoming changes\nIdentify degradation trends, systemic risks, and improvement opportunities\nAlign customer technical roadmaps with IGT platform evolution\nPrepare customers for upgrades, patches, and platform changes\nDrive proactive strategies to reduce incidents and improve stability\nTechnical Coordination & Escalation Management\nOwn customer communication during incidents and escalations\nCoordinate resolution across internal technical teams\nEnsure proper tracking, follow-up, and remediation of issues\nDrive root cause visibility and long-term resolution strategies\nEscalate patterns or systemic issues impacting multiple customers or products\nCross-Functional Alignment\nAct as the primary bridge between customers and internal organizations\nAlign Support, Engineering, Delivery, and Product teams with customer needs\nPartner with Sales for technical alignment (non-quota carrying)\nDrive structured feedback into Product Management and Engineering\nInfluence roadmap discussions based on customer impact and trends\nTraining, Enablement & Documentation\nIdentify customer knowledge gaps and coordinate training efforts\nMaintain detailed account plans and technical documentation\nDeliver technical briefings, presentations, and updates to stakeholders\nEnsure documentation supports audit readiness and operational transparency\nSuccess Measures\nCustomer satisfaction, confidence, and retention\nMeasurable reduction in escalations and incident impact\nImproved alignment between customer expectations and delivery execution\nIdentification and resolution of systemic technical issues\nContribution to improved product stability and operational outcomes\nQualifications\nBachelor’s degree in Computer Science, Information Technology, or equivalent experience\nSignificant experience in customer-facing technical roles (TAM, SE, Systems Engineering)\nDeep understanding of enterprise software, infrastructure, and IT operations\nExperience managing large-scale or complex customer environments\nStrong executive communication, organizational, and leadership skills\nKeys to Success\nBuilding collaborative relationships\nDecision making\nDrive results\nFoster innovation\nPersonal energy\nSelf-leadership\nIGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve and to fostering an inclusive environment where all employees feel valued, respected, and engaged. IGT is an equal opportunity employer and provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We thank all applicants for their for applying; however, only those selected to interview will be contacted.\nAt IGT, we consider a wide range of factors in determining compensation, including skills, experience, education, and geographic location. These factors may result in variation in starting pay. The estimated starting compensation range for this role is $125,150- $153,000 USD, based on a good-faith assessment at the time of posting. Actual compensation may vary. IGT complies with all applicable pay transparency and compensation laws and collective bargaining agreements, where applicable.\nBase pay is one component of IGT’s total rewards program. Depending on the role, employees may be eligible for bonus or commission opportunities. IGT also offers a comprehensive benefits package, which may include a 401(k) savings plan with company contributions, medical, dental, and vision insurance, life and disability coverage, paid time off, tuition reimbursement, and other wellness programs, subject to eligibility requirements.\nIGT is the global leader in gaming. For more information, please visit www.igt.com.","description_format":"text","description_chars":6627,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Vision insurance","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-10-11T05:13:46Z"}],"visa":[],"liveness":{"score":48,"band":"ok","label":"Likely open","p_open":1,"p_active":0.643,"p_room":0.75,"age_days":15,"expected_fill_days":20,"reasons":["conf:3","win:late"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":153000,"is_top_pay":false},"html_url":"https://alion.io/job/igt-technical-account-manager-v","json_url":"https://alion.io/job/igt-technical-account-manager-v.json","meta":{"generated_at":"2026-10-12T14:24:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22639,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1785444},"rest":"https://alion.io/mcp/rest/get_company?id=1785444"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Figt-technical-account-manager-v"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Figt-technical-account-manager-v"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Figt-technical-account-manager-v"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/igt-technical-account-manager-v\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Figt-technical-account-manager-v"}]}