{"id":2261015,"url":"https://alion.io/job/igt-technical-support-engineer-iii","title":"Technical Support Engineer III","company":{"id":1785444,"name":"IGT","domain":"igt.com","url":"https://alion.io/company/igt-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Las Vegas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":true},{"name":"ITIL","optional":true},{"name":"MS SQL","optional":true},{"name":"Rest API","optional":true},{"name":"SOAP","optional":true},{"name":"SQL","optional":true},{"name":"Windows Server","optional":true}],"status":"live","first_seen_at":"2026-09-25T02:00:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-28T01:04:55Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences -powered by world-class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership.\n\nWhether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long-term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to costumers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com.\nOverview\nIGT is seeking an Application Support Engineer to support our casino customers throughout the United States on IGT's Table Manager (TM), Cage & Table Accounting (CTA), Table Drop, and related casino operations products. This role supports critical casino business functions including table games management, cage operations, revenue accounting, audits, reporting, regulatory compliance, table drop processing, chip inventory controls, and operational integrations with other IGT Advantage systems.\nThe ideal candidate will possess a combination of casino operational knowledge, technical troubleshooting skills, and customer service expertise. Experience supporting table games, cage operations, accounting processes, casino management systems, auditing functions, or enterprise applications is highly desirable.\nResponsibilities\nProvide technical support to field engineers, technicians, product specialists, and customers diagnosing, troubleshooting, repairing, and resolving issues involving Table Manager, Cage & Table Accounting, Table Drop, and related integrated systems.\nManage incidents, service requests, enhancements, and problem records using approved support tools and processes.\nEnsure customer systems remain operational and that service disruptions are restored in a timely and efficient manner.\nDeliver exceptional customer support while adhering to established SLA response and restoration commitments.\nAnalyze application issues, identify root causes, provide workarounds, and drive permanent resolutions through problem management processes.\nSupport daily casino operations involving table games accounting, cage transactions, table ratings, table drop processes, revenue reconciliation, audits, and reporting activities.\nTroubleshoot application functionality, configuration issues, data discrepancies, integration failures, and reporting concerns across TM and CTA environments.\nIdentify and provide resolutions ranging from moderate to highly complex technical and application-related issues.\nCollaborate with Software Engineering, Product Management, Database Administration, Delivery Services, Regulatory Compliance teams, and Customer Support organizations to resolve customer issues.\nParticipate in major incident management activities and assist in service restoration efforts for critical customer-facing outages.\nMaintain and improve support documentation, troubleshooting guides, known issue repositories, and operational procedures.\nAssist customers with application configuration, validation, upgrades, testing, and implementation activities.\nAbility to travel domestically and potentially internationally up to 25% of the time.\nQualifications\nHeavily analytical with the ability to understand and develop complex process and analysis\nExtensive experience of system architecture, integrations and networking\nAble to easily communicate complex ideas and systems.\nExperience in documenting process and knowledge.\nTypically, has 2- to 5-years of casino operations experience plus a bias toward system knowledge\nAdvanced Knowledge/Experience/Understanding of integration processes from the point of implementation/development phases to production roll-out\nKnowledge of desktop/mobile browser debugging and systems networking\nKnowledge and understanding of API (SOAP and REST Technologies) data exchange and XML reading highly desirable\nAble to communicate complex ideas in a logical and audience appropriate manner\nAble to pass a Security Background Investigation\nOther Responsibilities\nAssist with support of internal applications, environments, and infrastructure utilized by the TM and CTA product teams.\nCreate, maintain, and distribute technical knowledge and operational information throughout the support organization.\nProvide assistance and coverage for other team members and product groups when required.\nLearn and maintain proficiency in employer-specific applications, tools, and casino management systems.\nParticipate in customer installations, upgrades, training events, and go-live support activities.\nObtain and maintain gaming licenses in numerous gaming jurisdictions, including state and tribal regulatory environments.\nCreate, update, and maintain Knowledge Base Articles related to TM, CTA, Table Drop, and associated integrations.\nParticipate in an on-call rotation supporting customers outside of standard business hours.\nAssist with audit reviews, compliance requests, data validation efforts, and regulatory inquiries related to supported applications.\nSupport monitoring activities and proactive identification of application health issues impacting customer operations.\nRequired Skills\nExcellent analytical, troubleshooting, and problem-solving skills.\nStrong understanding of application support methodologies and customer service principles.\nAbility to work independently and as part of a collaborative support team.\nExcellent customer service and relationship management skills.\nExcellent written and verbal communication skills.\nStrong organizational skills and attention to detail.\nAbility to manage multiple priorities simultaneously in a fast-paced support environment.\nAbility to communicate technical concepts to both technical and non-technical audiences.\nFlexibility to support evening, weekend, and on-call activities as required.\nDesirable Skills\nPrevious experience supporting casino management systems, table games systems, cage systems, accounting systems, or enterprise business applications.\nExperience supporting Table Manager, Cage & Table Accounting, Table Drop, Advantage, Patron Management, or related gaming platforms.\nStrong understanding of casino table games operations, cage operations, auditing processes, and accounting workflows.\nStrong working knowledge of Microsoft SQL Server databases and network configuration concepts.\nExperience analyzing database-driven applications and diagnosing data-related issues.\nAbility to understand application logic and troubleshoot through review of T-SQL code and database structures.\nSQL Server administration and troubleshooting experience.\nAbility to write and execute T-SQL queries, stored procedures, and SQL jobs for troubleshooting, reporting, and workaround development.\nExperience with report creation, modification, and troubleshooting.\nStrong understanding of software development lifecycle, change management, release management, and problem management processes.\nExperience supporting integration between multiple applications and third-party systems.\nKnowledge of ITIL-based Incident, Problem, Change, and Service Request processes.\nFamiliarity with Windows Server environments, application services, scheduled jobs, and system monitoring tools.\nExperience supporting high-availability production systems in regulated gaming environments\nKeys to Success\nBuilding collaborative relationships\nDecision making\nDrive results\nFoster innovation\nPersonal energy\nSelf-leadership\nIGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve and to fostering an inclusive environment where all employees feel valued, respected, and engaged. IGT is an equal opportunity employer and provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We thank all applicants for their for applying; however, only those selected to interview will be contacted.\nAt IGT, we consider a wide range of factors in determining compensation, including skills, experience, education, and geographic location. These factors may result in variation in starting pay. The estimated starting compensation range for this role is $80,000- $90,000 annually USD, based on a good-faith assessment at the time of posting. Actual compensation may vary. IGT complies with all applicable pay transparency and compensation laws and collective bargaining agreements, where applicable.\nBase pay is one component of IGT’s total rewards program. Depending on the role, employees may be eligible for bonus or commission opportunities. IGT also offers a comprehensive benefits package, which may include a 401(k) savings plan with company contributions, medical, dental, and vision insurance, life and disability coverage, paid time off, tuition reimbursement, and other wellness programs, subject to eligibility requirements.\nIGT is the global leader in gaming. 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